Norge Marrero Email & Phone Number

• Maintain understanding of Agency business needs and technology needed to address• Provide guidance for new technology, software, and systems • Lead the software acquisition process/project management to provide input as agency subject matter expert • Audit existing software and systems, maintaining an understanding of how they connect and relate to one another, to data, and the agency• Act as the integrator between software, Information Technology Team, Database Team, and the… Show more • Maintain understanding of Agency business needs and technology needed to address• Provide guidance for new technology, software, and systems • Lead the software acquisition process/project management to provide input as agency subject matter expert • Audit existing software and systems, maintaining an understanding of how they connect and relate to one another, to data, and the agency• Act as the integrator between software, Information Technology Team, Database Team, and the organization’s processes• Create and implement technology roadmap for the organization• Manage infrastructure development and upgrades including staging servers and implementing software solutions• Oversee Azure Active Directory/Active Directory maintenance, organization, and user account creation; Maintain SAML Single Sign on profiles• Develop and/or maintain policy and procedures manual(s) for IT/communications processes and equipment• Provide technical support in a Tier 2 capacity• Design and develop solutions to business processes and needs using Power Platform or other automation tools• Provide training to end users for site development, best practices, and security requirements• Lead staff training and development for organization of 300+ end users• Serve as the IT security contact for the organization• Implement security best practices and standards as available for adopted systems, including phishing resistant MFA solutions such as Windows Hello and FIDO2• Conduct periodic audit security of software, users, and systems• Identify cost saving solutions and opportunities such as switching VOIP provider to Microsoft Teams calling, finding great software solutions with NGO discounts, and removing redundant software Show less

Dallas/Fort Worth Area

- Helped develop and deploy our organization's SharePoint as an Intranet solution- Maintained the SharePoint Intranet - Maintained other aspects of Office 365 such as security configurations and features- Help maintain our organization's servers and systems- Help develop security guidelines and policies, such as implementing MFA, Safe attachments, and Safe links, password requirements, Single Sign on, etc.-Configure and maintain Azure Active Directory. -Configure and… Show more - Helped develop and deploy our organization's SharePoint as an Intranet solution- Maintained the SharePoint Intranet - Maintained other aspects of Office 365 such as security configurations and features- Help maintain our organization's servers and systems- Help develop security guidelines and policies, such as implementing MFA, Safe attachments, and Safe links, password requirements, Single Sign on, etc.-Configure and maintain Azure Active Directory. -Configure and maintain Intune-Led initiatives to ease the burden of remote work by making sure users could effectively use Microsoft Teams, Sharepoint, VPN solutions while away from our offices.-Train users on a multitude of software and and concepts such as cybersecurity, phishing, Microsoft office products (Sharepoint, Forms, Excel, Word, Powerpoint)-Automated several processes using Powershell and other techniques to increase efficiency-Deploy and manage print solutions, including Follow Me solutions and Microsoft Universal Print.-Management of servers and software including patching and updating Show less

Fort Worth, Texas

-Provide assistance to all internal employees, volunteers, and interns by providing great customer service, and support. -Troubleshoot software/hardware issues with computers. -Assist with Microsoft Office (Excel, Word, Powerpoint, Outlook) issues and provide answers/suggestions on how to utilize features.-Research technology solutions to address emerging needs of our agency.-Install and uninstall software, configure technology for users. -Assist with technology improvement… Show more -Provide assistance to all internal employees, volunteers, and interns by providing great customer service, and support. -Troubleshoot software/hardware issues with computers. -Assist with Microsoft Office (Excel, Word, Powerpoint, Outlook) issues and provide answers/suggestions on how to utilize features.-Research technology solutions to address emerging needs of our agency.-Install and uninstall software, configure technology for users. -Assist with technology improvement projects.-Troubleshoot network issues.-Administer Active Directory.-Purchasing of computer and other technology solutions. Show less

249 Thornhill Drive Fort Worth, Tx 76133

- Help oversee daily operations in our transportation department by managing the driver team and the base operations team.-Oversee daily fleet management needs.- Create a culture of trust and support. - Ensure the team is trained and prepared. - Make sure all departmental goals are met. -Manage budget items such as overtime and expenses.-Prepare internal reports.- Participate as part of project team to integrate technology and software solutions to our operations… Show more - Help oversee daily operations in our transportation department by managing the driver team and the base operations team.-Oversee daily fleet management needs.- Create a culture of trust and support. - Ensure the team is trained and prepared. - Make sure all departmental goals are met. -Manage budget items such as overtime and expenses.-Prepare internal reports.- Participate as part of project team to integrate technology and software solutions to our operations. - Volunteer at company events such as fundraisers, employee recognition vents, stakeholder tours. Show less

Fort Worth, Tx

- Help oversee daily operations in our transportation department by managing the driver team and the base operations team.- Create a culture of trust and support. - Ensure the team is trained and prepared. - Make sure all departmental goals are met. - Participate as part of project team to integrate technology and software solutions to our operations. - Volunteer at company events such as fundraisers, employee recognition vents, stakeholder tours.

Fort Worth, Tx

- I functioned as a driver, trainer, dispatcher, intake personnel and supervisor to the driver team. - I made sure all clients made it to their destination.- Made sure all drivers were providing a high quality level of service. - Integrated technology to track vehicles and deliver accurate estimated time of arrival to clients and facilities. - Established and maintained relationships with managers and staff of the many facilities we served.- Trained staff at facilities to… Show more - I functioned as a driver, trainer, dispatcher, intake personnel and supervisor to the driver team. - I made sure all clients made it to their destination.- Made sure all drivers were providing a high quality level of service. - Integrated technology to track vehicles and deliver accurate estimated time of arrival to clients and facilities. - Established and maintained relationships with managers and staff of the many facilities we served.- Trained staff at facilities to streamline the process of picking up clients. Show less

Fort Worth, Tx

- Deliver excellent customer services in need of a mobile solution. - Assist clients to make an informed decision when purchasing a cell phone. - Troubleshoot mobile phones. - Maintained sales goals.

Applied Technology And Performance Improvement, Applied Technology And Performance Improvement, 3.6

Associates Of Arts, General Studies, Computer Hardware, 4.0

General Studies

Activities and Societies: Air force ROTC

Education record