Colombian born, Architect, American Translator. As on-site Interpreter help non-English-speaking individuals to communicate effectively making the communication effective and concise allowing the future treatment plans can be created in an expedited manner.I offer on each assignment an accurate and reliable service in the translation/interpretation.

B2B field. As on-site Medical Interpreter for WC claimants; help non English speaking individuals to communicate effectively with their medical care provider; making the communication effective and concise allowing the future treatment plans can be created in an expedited manner. Sales and Marketing with Insurance Companies and Interpreting Agencies nationwide. Communicate claim activity and processing with claimant and client. Strong organizational skills; excellent negotiator, strategic orientation; relationship building.

Spanish Interpreter, Health, Admin, Educational

•Bilingual Customer Service Consultant II Gap Inc. 3/13-Present.B2C field. With an exceptional Customer Sales experience I Translate trends and articulate "reasons to buy" over the phone; having the knowledge of apparel and fashion terminology to English/Spanish Market worldwide. Ensure a superior customer experience that fully supports the Gap Inc. brands. I use reference resources, and follow appropriate escalation process to pro-actively resolve customer issues and demonstrated problem solving and decision making skills during the entire sales cycle. I handled an average of 80-100 calls per day both in English and Spanish worldwide, assist Resource and Support Agents with banking verification/removals/authorizations for International Spanish Sales.I’ve been recognized for my commitment to quality and customer satisfaction and have excellent call center adherence and Quality scores.

B2B Field. Responsible for generating advertising, revenue by assessing, customer needs recommending the appropriate product for their business. Establish and maintain accounts through active and ongoing customer relationship management. Cold call and prospect new business as well grow and maintain existing account base. Achieve individual and team account/revenue growth in accordance with assigned goals and objectives. Prepare and design copy and layouts for customer and/or prospects. Prepare proposals and recommendations based on assessments of customer needs. Maintain an acceptable credit status of accounts in territory and make collections according to company credit policy and procedures. Proficient with CRM tools (lead Generation) and Successful experience in managing full sales cycles. Northern California. 2004, 2007, 2008 Bronze Club Member. 2005, 2006 Silver Club Member. Best Sales Rep 4th Quarter 2007Employee of the month 2004-2007

B2B field. Establish and maintain accounts through customer relationship managing in CA, OR, NV, AZ, and WA. Cold Calling; Interactive with vendors, contractors and government companies. Responsible for the import products from headquarter in Vienna Austria. Prepare proposals and recommendations based on assessments of customer needs. Maintain an acceptable credit status of accounts in territory and make collections according to company credit policy and procedures. Proficient with CRM tools (Goldmine and Lead Generation) and Successful experience in managing full sales cycles.

B2B International sales in assigned geographic territory. Open market and merge with a new concept and product.Cold Call manage a full sales cycle, build new accounts, design architectural layouts for government and private companies. Responsible for import products from headquarter in Vienna Austria and installation and customer service after sales. Achieve individual and territory revenue/accounts growth in accordance with assigned goals and objectives.Prepare proposals and recommendations based on assessments of customer needs. Maintain an acceptable credit statusof accounts in territory and make collections according to company credit policy and procedures. Proficient with CRM tools. Rocky of the year 1998, 1999. Lift Verkausfgeräte G.m.b.H. Vienna Austria.