Norhan Ashraf Email and Phone Number

- Analyzing User Story Requirements and raising questions and concerns with stakeholders to make sure all aspects are covered.- Crafting comprehensive test cases tailored to project requirements, including clear steps, expected results, and necessary preconditions.- Executing test cases across different environments (Mobile IOS, Mobile AND, Desktop Windows, Desktop Mac, & various browsers).- Proficient in utilizing Jira for bug reporting, accurately prioritizing bugs including detailed descriptions, steps to reproduce, and relevant attachments.- Collaborating with cross-functional teams to ensure timely resolution of reported issues, utilizing Jira's features for task assignment and status tracking, and checking logs across various systems.- Uploading written Test Case reports to Jira, creating Test plans, Test sets, Test executions on Jira and linking them to each other.- Experience in systems: SiteCore, Microsoft Dynamics360 CRM, Dynamics365 ERP , NovelVox, CISCO, TEMENOS T24, and IVR.

- Led EDI implementation by actively participating in kickoff calls with clients and carriers.- Analyzing requirements documents to develop comprehensive test cases and execute end-to-endscenarios.- Reporting issues with detailed insights and verifying defects post-fix to uphold product quality and traceability.- Conducted thorough regression testing for each release, preventing any adverse impacts due to changes.- Oversaw data analysis and monitored testing processes with carriers until securing production approvals.- Proficiently implemented various file formats (Comma Delimited, Pipe Delimited, Positional, CSV, XLSX, 834)- Managed communication among all stakeholders during implementation.- Created Data-Matching-Reports using an in-house tool, ensuring data accuracy between client and carrier systems.- Analyzed client data formats through SQL tools against carrier-specified formats.- Prioritized and assessed project severity in the queue, and reported project updates on Quick-Base.

- Drove marketing initiatives by researching and developing opportunities, strategically planning, andexecuting innovative sales plans.- Established reliable sponsorship and benefit exchange deals with the target audience, effectivelyenhancing the brand image and acquiring new customers.- Applied a B2B sales strategy to successfully promote our services to other businesses and companies.