Norlie David Email & Phone Number

Manila, National Capital Region, Philippines

- Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies- Building business relationships with current and potential clients- Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)- Collaborating with sales and leadership to secure, retain, and grow accounts- Creating and maintaining a list/database of prospect clients; maintaining a database (CRM, Excel, etc.) of prospective client information- Maintaining a pipeline of all sales administration using CRM software- Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans

Muntinlupa, National Capital Region, Philippines

- QA Lead of a Retail Banking program- Part of the team who launched a Retail Banking program in Bataan- Regularly dealt with clients; creates TCQ slides and presents it on business reviews- Created and launched a LEAN Project to automate the program's Process Knowledge Test- Master calibrator on calibration sessions with Team Leaders and Onshore counterparts- Spearheaded QA contests to drive improvement on Compliance for both Alabang and Bataan sites- Created Client-approved SOPs specific to Call Quality- Created refresher materials for Call Quality basis the TNI on quality scores- Conducts Communication Skills Training, Process training and rolling out updates- Responsible for day-to-day deliverable (Dashboards, TNIs, etc)- Monitors and evaluates calls using evaluation standards and forms- Analyzes evaluated calls and identify gaps that impact KPIs- Works closely with other members of the Training & Call Quality Team to ensure effective implementation of programs and initiative under the general direction of the Site Training Manager- Facilitates huddles and Side-by-Side monitoring- Conducts one-on-coaching on Communications Skills and Product Knowledge- Handles customer complaints

Bsba Major In General Business Management

Bachelor Of Science (Bs), Information Technology

Activities and Societies: Math and Science Organization, English Guild, Physics Society