Since June 2023, I have been working in operations as a Senior Data Center Technician at GVX01, where I play a pivotal role in managing and optimising our datacenters daily operations. My responsibilities include overseeing the deployment and maintenance of critical infrastructure, with a particular focus lately on GPU deployments to enhance Microsoft AI capabilities and BreakFix and RMA work.In this role, I have led several significant GPU deployment projects, including the installation and configuration of 192 Azure GPU H100 racks in less than two weeks. These projects involved coordinating with various teams to ensure timely and efficient deployment, troubleshooting technical issues, and maintaining high standards of operational efficiency.Additionally, I plan, delegate and follow-up on BreakFix and RMA work, ensuring that any hardware issues are promptly addressed and resolved.My role involves cross-team collaborations, working closely with various departments to streamline processes and improve overall efficiency. A big part of my daily work is project management, overseeing the planning and execution of deployment schedules, and ensuring that all tasks are completed on time and escalated if needed.As a team leader, I delegate tasks effectively, mentor team members, and foster a collaborative work environment to achieve our goals. My proactive approach and attention to detail have contributed to the smooth operation of our datacenter, ensuring that we meet the demands of our clients and stakeholders.

I was part of GTO (Global Training Operations) within CO+I Learning, responsible for the Gävle/Sandviken campuses, Malmö, and sites in Norway, Finland, and Denmark, delivering training across EMEA.My role included onboarding and technical training, conducting 1-on-1 sessions and large presentations, creating and updating training materials, tracking completion, and following up as needed. I have experience training across multiple time zones and cultures, with strong knowledge of local training in the Nordics.I also participated in global taskforces, including the onboarding v-team, and contributed to creating new onboarding methods for all types of new hires globally.

As a Teamleader for Technical Helpdesk I was managing a team of five technical support experts in KONE's Stockholm branch.I was responsible for developing and strengthening the region through field support and training. A big part of this was prioritizing what elevators to perform Clinica visits on to lower the KPIs for the local teams in the region. This was done by RCA, looking at usage, fault history and repair history and choosing the correct team member to take on the troubleshooting. "Sick elevators" in Stockholm lowered dramatically after successful implementation of Clinica procedures with proper follow up. I set up a new process simplifying the decision making and back reporting making it possible for my team to spend more time fixing elevators and less on the mandatory admin.I planned and conducted improvement projects in different cities across the region and included shareholders from all our verticals to deliver the best possible service to our customers.Daily work involved time allocation and prioritization for my team members, delegating major projects to my team and supporting them to completion. I was also responsible for recruitment - including interviews, negotiating salaries and hiring and subsequent performance appraisals. My team was diverse coming from different ages and backgrounds and I learnt a lot about managing during this time and how individuals have different needs of freedom vs stricter deadlines and demands. I held weekly and bi-weekly meetings with my team to look at performance and KPI's, helping them to meet their targets by being proactive.

I was a Technical Trainer and Technical Field Support for KONE's Swedish Technical Helpdesk. I planned and conducted training for our field technicians including everyone from new starters to experienced senior technicians and other technical experts and trainers.I created training materials with safety, technical development and reliability as highest priority. Topics included electricity, mechanical solutions, troubleshooting of different elevator models, IoT, risk assessments and Root Cause Analysis.Owned the responsibility to maintain the support and training models of various elevator models (KONE ProSpace™) and other functions globally. I managed improvement projects with cross functional groups spread out throughout CNE and EMEA with the help of tools like Microsoft Teams and Microsoft SharePoint. I had a strong presence in planning and improving procedures regarding training and technical support and was often the one taking care of or delegating major projects for the Scandinavian training team. In this role I both created training materials and approved global technical procedures.I also handled the logistics of conducting training all over Scandinavia meaning travel, planning and follow up. This role also included managing workloads and choosing priority equipment for 30+ regional support technicians around Sweden. • Analysed the need for and created various training materials for internal training focusing on safety including electrical and mechanical training topics. • Owner of several projects and elevator models (KONE ProSpace™, KONE 24/7) - owning the technical support and training content globally. I also created and prepared troubleshooting guides, SOPs and other technical documents for technicians locally and globally. • Planning and conducting training sessions for 100+ technicians yearly. • Leading field technicians in resolving problematic elevators. Went from thousands of units being problematic to just hundreds.

Troubleshooting and maintenance work on all kinds of elevators and brands but focused on KONE products. Commissioning and installations of KONE products and other upgrades. Close contact with customers daily giving me a strong customer mindset. Maintained a high first fix rate and a low brake down rate over long periods of time. Responsible for many high-stake customers within critical facilities like airports, factories and medical labs with very strict SLA's. • Daily work with the customer in mind, fast troubleshooting and direct communication. • Electrical and mechanical fault finding. • Training responsibilities for software updates and tracking/ticketing system. • Selling new solutions and products to existing objects. • Troubleshooting, software updates and maintenance work. • Bigger technical repair jobs.

Our debut album "Dansade för nära ingen alls" is available on all digital platforms. Album no 2 is on the way!I play the drums making sure the groove is steady and that the foundation is strong. While my melodic knowledge is truly limited I make up for it by being a hard worker when it comes to PR, Social Media, Recording, Releasing our music, ordering merch drops, planning our rehearsals and so on.We also write our music together in a collaborative effort and I'm confident and skilled in putting sections together and have a keen eye for fun surprises in the song structure.

I was a personal assistant for many years working mainly weekends with elderly people and later on night shifts with children with grave disabilities. This taught me a lot about being there for customers and making sure to keep communicating and listening closely to the customers needs. It also helped me being ready for anything as some of the medical conditions could worsen quickly meaning that a fast a response, either by calling for medical assistance or by administrating certain medical procedures, was necessary and could mean the difference between life and death. I was lucky enough to never truly have my customers in a deadly situation but the mindset of always being ready for the worst has helped me keeping my cool in many other work related instances.