Norm Knowles

Norm Knowles Email and Phone Number

Chief Executive Officer @ Sky Bird Travel & Tours
Detroit, MI, US
Norm Knowles's Location
Detroit Metropolitan Area, United States, United States
Norm Knowles's Contact Details
About Norm Knowles

Seasoned leader with broad experience in the travel, membership and loyalty marketing spaces with Fortune 500 companies. Clients have included major retailers and the largest Financial Services companies. Responsibilities include Marketing, Product Development, Business Development, Technology, Operations, as well as Supplier and Revenue Management. I have a strong focus on innovation and the development of new product and revenue opportunities as well as the ability to look at resources differently in order to identify new efficiency or alternate use opportunities in order to improve value.I actively mentor startup companies.

Norm Knowles's Current Company Details
Sky Bird Travel & Tours

Sky Bird Travel & Tours

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Chief Executive Officer
Detroit, MI, US
Norm Knowles Work Experience Details
  • Sky Bird Travel & Tours
    Chief Executive Officer
    Sky Bird Travel & Tours
    Detroit, Mi, Us
    View
  • Payment Processing Advisors
    Board Member
    Payment Processing Advisors Oct 2023 - Present
    Payment Processing Advisors is a consulting firm focused on optimizing merchant and payment solutions for retailors to maximize cash efficiency and economics.
  • Sky Bird Travel & Tours
    Chief Executive Officer
    Sky Bird Travel & Tours Mar 2023 - Present
    Southfield, Michigan, Us
    Creating value for travel suppliers and agencies through quality service, technology, promotion and balanced economics.
    View
  • Jpmorgan Chase & Co. / Cxloyalty
    Executive Director
    Jpmorgan Chase & Co. / Cxloyalty Jan 2021 - Mar 2023
    Following the sale of cxLoyalty to JPMorgan Chase, facilitated the transition of responsibilities while working on business expansion plans . Responsible for managing many segments of the Chase travel program including Product Development, Supplier Management, UI / UX, while leading many strategic initiatives to grow program value.
  • Cxloyalty
    Evp & Chief Content / Product Officer
    Cxloyalty Jun 2018 - Mar 2023
    Stamford, Connecticut, Us
    Develop innovative solutions for the market. Responsible for the strategy, acquisition and development of program content. Lead the product development, supplier management / sourcing, and marketing functions.
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  • Cxloyalty
    Senior Vice President, Product Development, Supplier Relations, And Marketing
    Cxloyalty Jun 2013 - Jun 2018
    Stamford, Connecticut, Us
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  • Cxloyalty
    Group Vice President, Marketing, Client & Supplier Relations
    Cxloyalty Feb 2008 - Jun 2013
    Stamford, Connecticut, Us
    Responsible for the leadership of Client and Supplier relations, Marketing and Revenue Management. The primary focus is in the development, promotion and maintenace of business models and fulfillment for Loyalty Reward programs. Clients represent most of the major financial services companies, as well as retail distributors.
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  • Carlson Leisure Travel Services
    Vice President Marketing, Client & Supplier Relations
    Carlson Leisure Travel Services May 2005 - Feb 2008
    Minnetonka, Minnesota, Us
    Responsible for the leadership of Client and Supplier Relations, Marketing and Revenue Management. The primary focus is in the development, promotion and maintenace of business models and fulfillment for Loyalty Reward programs. Clients represent most of the major financial services companies, as well as retail distributors.
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  • Onetravel.Com
    Chief Operating Officer
    Onetravel.Com Dec 2003 - Apr 2005
    Us
    Responsible for the daily operations for the Online Travel Agency including Contact Center, Fulfillment, Partnership Programs, and Loyalty Fulfillment, and the development of new services.
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  • Mccord Consumer Direct
    Chief Operating Officer
    Mccord Consumer Direct Mar 2000 - Nov 2003
    Led the strategic direction for the business and managed the day to day operations. This includes the development of new supplier sourcing strategies, new sales generation strategies, diversification of the products to include the introduction of a travel membership program. Focus included general management for the business, M&A, operations, marketing, and fulfillment.
  • The Travel Solution
    Partner
    The Travel Solution May 2001 - Oct 2003
    Development of travel membership programs aligned with affinities, Sales and Marketing to major retail brands including Nascar, Major League Baseball, NBA and the PGA.
  • The Leisure Company
    Director Of Operations And Cio
    The Leisure Company 1997 - Feb 2000
    Responsible for the management of daily contact center operations, training and leadership of the Technology Development and Services area. Participated in the acquisition team and responsible for the management of acquisition synergies. Acquisitions included, America West Vacations, National Leisure Group, and the Vacation Store.Led the development and integration of a new tour reservation and distribution system as well as a new cruise reservation system.
  • America West Airlines
    Director, Product Development
    America West Airlines 1986 - Feb 2000
    Us
    Responsible for the World Class Contact Center strategy, which included the selection and implementation of state of the art resevations tools; booking engines, distribution tools; phone systems; workforce management systems; introduction of e-tickets, and development of new facilities.
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  • U.S. Coast Guard
    Petty Officer
    U.S. Coast Guard Jun 1984 - Jun 1990
    Washington, Dc, Us
    Active and Reserve
    View

Norm Knowles Skills

Loyalty Programs Product Development Strategic Planning Strategy Business Development Leadership Business Strategy Management Loyalty Marketing Start Ups Negotiation Strategic Partnerships Product Marketing Travel Management Marketing Marketing Strategy Email Marketing E Commerce Account Management New Business Development Operations Management Entrepreneurship Marketing Management Sales Competitive Analysis Product Management Business Analysis Mergers And Acquisitions Training Online Marketing Program Management Online Travel Leisure Travel P&l Management Pricing Analytics Cross Functional Team Leadership Innovation Business Relationship Management Customer Loyalty Management Direct Mail Customer Acquisition Product Innovation Supplier Negotiation Supplier Sourcing Client Development Reservation Systems Mergers

Norm Knowles Education Details

  • University Of Minnesota
    University Of Minnesota
    Business
  • Iaha Schools
    Iaha Schools
    Tourism And Travel Services Management
  • Uscg Communications School
    Uscg Communications School
    Communications
  • North Bend High School
    North Bend High School
    Electronics

Frequently Asked Questions about Norm Knowles

What company does Norm Knowles work for?

Norm Knowles works for Sky Bird Travel & Tours

What is Norm Knowles's role at the current company?

Norm Knowles's current role is Chief Executive Officer.

What is Norm Knowles's email address?

Norm Knowles's email address is nk****@****lty.com

What is Norm Knowles's direct phone number?

Norm Knowles's direct phone number is +195291*****

What schools did Norm Knowles attend?

Norm Knowles attended University Of Minnesota, Iaha Schools, Uscg Communications School, North Bend High School.

What are some of Norm Knowles's interests?

Norm Knowles has interest in Children.

What skills is Norm Knowles known for?

Norm Knowles has skills like Loyalty Programs, Product Development, Strategic Planning, Strategy, Business Development, Leadership, Business Strategy, Management, Loyalty Marketing, Start Ups, Negotiation, Strategic Partnerships.

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