Norm Pullen Email & Phone Number

Roanoke, Virginia, United States

For Buying, Selling, & Investing in The Roanoke Valley, Smith Mountain Lake, & Beyond! We are REALTORS licensed in Virginia, who are passionate about helping our clients and neighbors buy and sell homes in the Roanoke Valley and Smith Mountain Lake area. We are a family team, working together to provide the best possible service in all aspects of the real estate experience. As active community members, we know what makes this area special, and we put our combined sales and marketing expertise to work for you!Every home is different, as are the wants and needs of every home buyer – let us put together a customized plan to market your home or to help find you the perfect property. We are proud to offer results that move you!Our team is proudly powered by Keller Williams Realty, Roanoke

Salem, Va

• Continuously built new referral relationships and negotiated higher customer rates while negotiating lower rates from vendors and suppliers in an effort to consistently increase profitability.• Achieved continuous company sales records, including but not limited to:o Increased revenue 32.1% in 2011o Increased revenue 7.9% in 2012o Increased revenue 23.6% in 2013 • Responsible for all aspects of Human Resourceso Recruiting, hiring, training, motivating, evaluating, promoting, disciplining, terminatingo Scheduled employees and was responsible for payrollo Managed 5 internal and 45 external employees• Created a monthly, quarterly, and biannual bonus systemo Recognized and rewarded the achievements of individual and team goals• Created an updated employee handbook / policies and procedures• Responsible for all aspects of company safety o Conducted monthly safety audits and staff training • Improved company visibility through aggressive and creative marketing strategieso Designed and implemented annual marketing plans and budgetso Created and managed referral tracking systems to determine marketing effectiveness• Evaluated claims and determined to accept or decline responsibility and/or amount to be paid out• Managed a fleet of 10 vehicles o Optimized each vehicle’s use for any particular jobo Maintain fleet for optimal use and reduced downtime • Ensured Compliance with OSHA, DOT and FMCSA• Managed warehouse operationso Designed and Implemented a more effective warehouse tracking and recording systemo Insured warehouse cleanliness and organizationo Built positive relationship with vendors and supplierso Received, recorded, tracked, and order supplies as needed

Roanoke, Virginia Area

• Scheduled external staff with clients to maximize both patient care and profitabilityo Increased weekly sales 29.4% o Decreased weekly overtime 46%o Decreased weekly direct labor cost from 52% to 46%o Increased weekly gross profit 46% • Created and managed relationships with referral source• Sold our services to referral sources and potential clients o Increased client census 33% from 60 clients to 80• Recruited, hired and oriented RNs, LPNs, CNAs, and HHAs; on average 4 per week• Performed both personal and professional reference checks• Ran multiple backgrounds, i.e. EPLS, OIG, sex offender, state and federal • Managed 130 external field staff• Responsible for weekly billing and payroll• Communicated with insurance companies to confirm patient funding• Designed and implemented various marketing material• Maintained customer satisfaction through managing daily complaints and weekly service calls • Organized, managed, and staffed wellness events in the 19 counties we serviced