Norm Young Email & Phone Number

Ontario, Canada

Jersey City, New Jersey, Us

AvePoint is a leading provider of cloud governance and migration solutions, enabling organizations to effectively manage, protect, and optimize their Microsoft 365 and Power Platform environments. I assist organizations in maximizing their technology investments by offering strategic consultation, product evangelism, and facilitating training and adoption initiatives.• Assist with product marketing creation and delivery including blogs, webinars and speaking engagements.• Subject matter expert on Microsoft 365, Power Platform and tyGraph.• Act as voice of the customer to AvePoint product teams,• Help with internal process improvement using the Power Platform.

Waterloo, Ontario, Ca

tyGraph, an Azure cloud-based Microsoft 365 analytics solution provider. tyGraph helps organizations understand their adoption and usage of Microsoft 365 with a focus on SharePoint, Teams, and Yammer. I oversee customer adoption and ensure that our clients are getting the most out of their investment through training, support and customized analytics and reporting solutions. • Focus on process improvement and automation of business processes using the Power Platform and Microsoft 365. • Successfully transformed legacy spreadsheet-based processes into a modern solution using Dataverse, Power Apps (Model Driven), Power Automate, Power BI, SharePoint, and Microsoft Teams. • Routinely deliver demos to customers and colleagues to show the art of the possible and how to solve everyday problems using technology. • Function as the voice-of-the-customer to the software development team and play a role in shaping the product through our backlog and roadmap. • Oversee adoption and ensure that our customers are getting the most out of their investment through training, support, and customized solutions. • Help remove blockers to adoption on behalf of our users including platform-specific training or helping to write business-case justifications for organization change management.

St. Catharines, Ontario, Ca

Serving over 18,000 students in 7 diverse faculties, Brock University is held in positive regard for its student experience and experiential opportunities. During this period, the University underwent an unprecedented change with the implementation of WorkDay, along with modernizing its document management and intranet systems. • People leader and data architect with a focus on analytics using Power BI and modern work using the SharePoint and Microsoft Teams. • Helped to empower Power Platform citizen developers within the organization by supplying guidance, support, and mentoring. • Added value to departments whose business processes were been left behind by enterprise application and ERP implementations by centralizing, modernizing, and automating their processes and information assets using M365 and the Power Platform. • Implemented SharePoint throughout the University, including a modern SharePoint-based intranet for employee communications. • Created BI solutions that supplied near real-time and historic admissions performance metrics that allowed the University to course-correct recruitment and admissions efforts. • Extended analytics solutions to help with planning and forecasting of enrolments by creating the school's first-ever data driven enrolment planning management tool.

St. Catharines, Ontario, Ca

• Create a Microsoft SQL Server data warehouse capability that would expand the school's existing reporting systems and one-off data marts into an enterprise-level data warehouse. • Developed multi-year enterprise architecture plan that set up the required server and software infrastructure; design standards; governance, security, and support structures necessary to support an enterprise-level data warehouse. • Used business analysis to understand, categorize and prioritize the needs of the school in a way that would create data building blocks that would serve as the foundation for future analytic needs.

Welland, On, Ca

• Provide SQL Server and PeopleSoft administration support.• Technical lead for PeopleTools 8.50 upgrade, server refresh and virtualization conversion. Represents 3 PeopleSoft applications with 14 application, database and web servers.• Experience performing PeopleSoft Financials and HR/Campus Solutions application updates and upgrades.• Installation experience with PeopleSoft CRM, Financials, HR/Campus Solution and PeopleTools.• Experience managing PeopleSoft Financials and HR/Campus Solutions installations.• Received formal training in PeopleTools and Application Engine development tools.• Provides project management services for minor implementations.

West Hartford, Us

• Technical Team Leader for the EDS GM Center of Expertise DBA Leadership Team.• Selected as the Global SQL Server Subject Matter Expert for GM’s Plant Floor Monitoring and Control application.• Attained highest performance rating and designated as “far exceeding expectations” – represents the top 10% of all EDS employees worldwide – for 2002, 2003, 2004 and 2005.• Automated manual SQL Server health checks for GM Powertrain.• Perform database installations, upgrades as well as recommending hardware and software solutions for disk subsystems and memory management.• Translate business and technical requirements into logical and physical database designs.• Collaborate and consult with application developers, system administrators and end-users to overcome significant operational and technical problems.• Develop, support and test database maintenance, backup and recovery procedures, performance tuning and monitoring.• Provide consulting support for EDS application development teams in the effective utilization of data, as well as formulating the necessary policies and procedures that affect database management.• Provide DBA support for all initiatives through project-based teams in an ITIL framework.• Analyze, develop, test and implement database disaster recovery plans.

Computer Programmer / Analyst, Information Technology

Bachelor Of Arts (Incomplete), History