Norm Young Email & Phone Number

Ontario, Canada

Jersey City, New Jersey, US

• AvePoint is a leading provider of cloud governance and migration solutions, enabling organizations to effectively manage, protect, and optimize their Microsoft 365 and Power Platform environments. I assist.
• Assist with product marketing creation and delivery including blogs, webinars and speaking engagements.
• Subject matter expert on Microsoft 365, Power Platform and tyGraph.
• Act as voice of the customer to AvePoint product teams,
• Help with internal process improvement using the Power Platform.

Waterloo, Ontario, CA

• tyGraph, an Azure cloud-based Microsoft 365 analytics solution provider. tyGraph helps organizations understand their adoption and usage of Microsoft 365 with a focus on SharePoint, Teams, and Yammer. I oversee.
• Focus on process improvement and automation of business processes using the Power Platform and Microsoft 365.
• Successfully transformed legacy spreadsheet-based processes into a modern solution using Dataverse, Power Apps (Model Driven), Power Automate, Power BI, SharePoint, and Microsoft Teams.
• Routinely deliver demos to customers and colleagues to show the art of the possible and how to solve everyday problems using technology.
• Function as the voice-of-the-customer to the software development team and play a role in shaping the product through our backlog and roadmap.
• Oversee adoption and ensure that our customers are getting the most out of their investment through training, support, and customized solutions.

St. Catharines, Ontario, CA

• Serving over 18,000 students in 7 diverse faculties, Brock University is held in positive regard for its student experience and experiential opportunities. During this period, the University underwent an unprecedented.
• People leader and data architect with a focus on analytics using Power BI and modern work using the SharePoint and Microsoft Teams.
• Helped to empower Power Platform citizen developers within the organization by supplying guidance, support, and mentoring.
• Added value to departments whose business processes were been left behind by enterprise application and ERP implementations by centralizing, modernizing, and automating their processes and information assets using M365.
• Implemented SharePoint throughout the University, including a modern SharePoint-based intranet for employee communications.
• Created BI solutions that supplied near real-time and historic admissions performance metrics that allowed the University to course-correct recruitment and admissions efforts.

St. Catharines, Ontario, CA

• Create a Microsoft SQL Server data warehouse capability that would expand the school's existing reporting systems and one-off data marts into an enterprise-level data warehouse.
• Developed multi-year enterprise architecture plan that set up the required server and software infrastructure; design standards; governance, security, and support structures necessary to support an enterprise-level.
• Used business analysis to understand, categorize and prioritize the needs of the school in a way that would create data building blocks that would serve as the foundation for future analytic needs.

Welland, ON, CA

• Provide SQL Server and PeopleSoft administration support.
• Technical lead for PeopleTools 8.50 upgrade, server refresh and virtualization conversion. Represents 3 PeopleSoft applications with 14 application, database and web servers.
• Experience performing PeopleSoft Financials and HR/Campus Solutions application updates and upgrades.
• Installation experience with PeopleSoft CRM, Financials, HR/Campus Solution and PeopleTools.
• Experience managing PeopleSoft Financials and HR/Campus Solutions installations.
• Received formal training in PeopleTools and Application Engine development tools.

West Hartford, US

• Technical Team Leader for the EDS GM Center of Expertise DBA Leadership Team.
• Selected as the Global SQL Server Subject Matter Expert for GM’s Plant Floor Monitoring and Control application.
• Attained highest performance rating and designated as “far exceeding expectations” – represents the top 10% of all EDS employees worldwide – for 2002, 2003, 2004 and 2005.
• Automated manual SQL Server health checks for GM Powertrain.
• Perform database installations, upgrades as well as recommending hardware and software solutions for disk subsystems and memory management.
• Translate business and technical requirements into logical and physical database designs.

Computer Programmer / Analyst, Information Technology

Bachelor Of Arts (Incomplete), History