Norma Guzman Email & Phone Number

Waukegan, Il, Us

Grayslake, Illinois, United States

• Facilitate dual credit partnerships between CLC and assigned high schools, fostering collaborative relationships to enhance student success and college aspirations.• Serve as the main dual credit contact for administrators, counselors, teachers, and students, ensuring effective communication and support.• Lead department initiatives and act as a liaison with Student Recruitment, Onboarding, Public Relations, and Marketing, to promote dual credit programs.• Develop and maintain dual credit training resources for high schools, teachers, and students, including application and enrollment directions.• Implement and manage state, national, and private dual credit grants, providing training and support to Program Coordinators.• Coordinate dual credit programs, manage student enrollment, and lead orientations to ensure a seamless process for students and staff.• Analyze research and developments in dual credit to develop evidence-based models for program delivery, aligning with regulatory guidelines.• Build positive relationships with students, staff, and families, acting as a liaison for dual credit communications and maintaining records and correspondence.

Grayslake, Il

• Coordinates activities related to the dual credit program including student orientation, registration procedures, dual credit instructor training, and data reporting. • Maintain and update all mediums regarding program promotion and policy (i.e., presentations, brochures, pamphlets, newsletters, flyers, and training guides

Grayslake, Illinois, United States

• Recruited prospective students through outreach efforts to meet enrollment goals.• Provided detailed information to entering students regarding college applications, academic programs, and enrollment requirements.• Conducted academic coaching sessions, advising on course selection and academic policies.• Facilitated student use of online resources for registration and program information.• Coordinated with high schools and financial aid offices to educate students on FAFSA processes.• Monitored and analyzed enrollment activities, offering assistance throughout the enrollment process.• Developed partnerships with community organizations to enhance recruitment initiatives.• Effectively managed candidate data, tracked leads, facilitated applications, administered tests, and maintained records using a CRM system.

• Exceeded enrollment targets through strategic recruitment and personalized candidate support.• Led outreach efforts to increase brand visibility and generate candidate inquiries.• Developed persuasive admissions materials and facilitated admissions events to foster positive candidate relationships.• Responded promptly to admissions inquiries and provided effective customer service support.• Utilized CRM systems for efficient lead tracking and data management.• Processed admission applications and maintained student records with meticulous attention to detail.• Assisted students with registration processes, including course selection and academic requirements.• Generated reports and maintained accurate student files to support informed decision-making.• Ensured compliance with institutional policies and procedures while providing general office support.

• Served as a frontline advocate in the Welcome and One Stop Center, providing accurate information on college policies and procedures.• Participated in cross-training activities to support Records, Registration Services, Financial Assistance, and Business Office functions.• Independently addressed inquiries from students, parents, faculty, and visitors, ensuring exceptional customer service.• Integrated and explained policies across enrollment services, anticipating student needs and providing support via various communication channels.• Conducted call campaigns to enhance student engagement, retention, and completion efforts.• Advised students on enrollment issues, financial obligations, and program options.• Utilized PeopleSoft, Syst Aid Chat, and Navigate systems to assist students effectively.• Contributed suggestions to improve student services and participated in departmental work plans.

Grayslake

• Provided personalized assistance to clients, explaining the application process, required documentation, academic programs, tuition fees, and general information about the company's services. • Organized and facilitated visits for prospective clients and their families, ensuring a smooth and informative experience. • Conducted presentations at recruitment events in local venues, effectively promoting the company's services to prospective clients. • Assisted clients with inquiries, registration processes, and payment plan setup, ensuring a seamless experience. • Managed client data entry in the company's database and facilitated timely communication by mailing informative materials. • Developed and formatted various business documents including presentations, spreadsheets, letters, and flyers to support recruitment and administrative functions.

• Assisted in the preparation of meetings• Created and edited PowerPoint presentations• Complied and reviewed all the pertinent documentation submitted by international studen

• Greeted students, families, and other college personnel in person and by phone, transferred calls as appropriate and took adequate messages when required• Assessed student needs and explained a variety of information concerning the ESL and GED courses• Received correspondence for the department and delivered the mail to each person’s office or mailbox

As the Professional Development Chair for ILCAEP, I oversaw the planning and execution of monthly webinars and the annual spring Summit. My responsibilities included coordinating and scheduling webinars, managing registration, and ensuring smooth operation during the events. For the spring Summit, I handled logistics such as securing a venue, coordinating keynote speakers, arranging breakout sessions and participants, and organizing food and other accommodations for presenters and attendees.

Bachelor Of Science, Business Management

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services

Associate In Arts, Business Administration, Gpa: 3.6/4.0

Activities and Societies: Honor Roll; Phi Theta Kappa Honor Society