Norma Abou-Rizk Email & Phone Number

Ottawa, ON, CA

Ottawa, Ontario, Canada

Ottawa, Canada Area

• Managing EDC’s Insurance Accounts Receivables by completing all financial and operational duties
• Responsible for the creation and documentation of operational processes, procedures, training manuals, and job aids
• Subject Matter Expert (SME) for Oracle PeopleSoft Financials (PSFT) responsible for system and business analysis
• End-to-end system and user acceptance testing (UAT) for various projects, system upgrades and processimprovements: PSFT PUM 31/37, PSFT Tools, Biztalk, Payment Automation, CIS server upgrade
• Ability to itemize business requirements so IT configures the system according to business requirements and needs
• Responsible for Test Plan creation for business requirements, bug reporting, results tracking and resolution

Ottawa, Canada Area

• Completed UAT business testing for the successful migration of PeopleSoft Financials application from 9.1 to 9.2
• Adhered to internal policy and developed internal procedures and processes to guarantee accuracy and consistency
• Created procedure documents for a new claim process; updated existing process documents for Credits Management
• Led & implemented various process improvements to streamline business operations and for operational efficiency
• Responsible for communicating directly with EDC’s clients and providing answers related to insurance policies
• Performed accounting and operational tasks related to Accounts Receivable, in an accurate and timely fashion

Hong Kong

• Played a primary role in the Treasury Settlement back-office team for trading operations and treasury support by covering a wide range of trades, such as: money market investments (MM), cross currency swaps and foreign.
• Built and maintained solid working relationships with BIS's Asia-Pacific clients, including member central banks, international organizations, financial institutions, and banks
• Liaised with central banks and financial institutions on a daily basis to facilitate the execution of transactions
• Managed the lifecycle and execution of all trades which included cash management, validation of trade tickets, affirmation and matching confirmation, settlements, reconciliation, and payments
• Managed daily reconciliations of all nostro bank and custodian accounts which required thorough investigation
• Ensured internal controls, policies, procedures and processes were respected and adopted on a daily basis

Basel Area, Switzerland

• Played an integral role in the Treasury Confirmations Matching and Settlement Back Office team
• Extensive experience in reconciliation of financial instruments including FXMM, bonds, and derivatives
• Reconciled and promptly investigated confirmation mismatches and settlement failures with counterparties
• Maintained a strong network of external contacts including centrals banks, international organizations, and banks
• Handled failed payments, dealt with claims and back-valuation processes and monitored unpaid claims
• Demonstrated strong attention to detail and high degree of accuracy by identifying and resolving all trade discrepancies and mismatches in a timely manner

Ottawa, Canada Area

• Administered and managed the lifecycle of a standard loan portfolio and prioritized workflow
• Ensured admissibility of disbursement, prompt payments to customers and repayments to EDC
• Analyzed loans documentation to create a loan structure in Advanced Commercial Banking System (ACBS)
• Collected and applied loan repayments from customers in accordance with loan agreements
• Helped foster collaborative relationships with external counterparts including financial institutions and customers

Ottawa, Canada Area

• Specialized knowledge of treasury operations, payments, settlement processes and cash management & forecasting
• Managed timely and accurate settlement of money market and foreign exchange trades
• Maintained solid working relationships with the team’s internal clients (Finance, Treasury, and Loans Services) and developed business relationships and networking opportunities with external clients (Financial.
• Followed up on claims with respect to late or failed payments and back-valuation processes
• Completed accounting entries in PeopleSoft, conducted financial analysis and managed all EDC bank accounts
• Prepared monthly bank reconciliations and resolved associated accounting General Ledgers discrepancies

Syria And Lebanon

• Developed experience in international business development, trade and export promotion, and business networking
• Regular networking and relationship building with Lebanese businesses and local trade/industry associations
• Worked as an integral part of “Canada Week in Lebanon” that promoted and advanced Canadian culture and products
• Supported the Trade Commissioner with organizing social, cultural events, seminars and trade shows to facilitate the matchmaking experience between Canadian exporters and foreign buyers

Ottawa, Canada Area

• Maintained and managed an assigned portfolio of high-net-worth customers and responded to their inquiries
• Identified new potential Premier Customers and promoted the full range of HSBC products
• Provided high quality sales referral and needs-based solutions through strong influencing and sales skills
• Provided outstanding customer service and completed personal account openings and processing, transactional, operational, servicing, and/or accounting-related duties
• Solid knowledge of lending practises and credit financing concepts (mortgages, lines of credits, loans, etc.)
• Wrote credit applications by gathering pertinent data (notice of assessments, paystubs, credit bureaus)

M.A. Program In Economics, Concentration In Financial Economics

Bsc Joint Honours In Mathematics And Economics