Norma B. Arce Email & Phone Number

Santa Barbara, California, United States

Responsibilities:* Serve as the primary relationship Service Director for our portfolio of customers ensuring their needs are met, and expectations are exceeded.* Anticipate and address customer needs and proactively solving problems and identifying growth opportunities. * Work with Sales and Production Team to align strategies and improve customers satisfaction.* Identify risk and opportunities to Sr. leadership.

Santa Barbara, California

Responsibilities:* Establishing and building relationships with clients/owners, owners rep's, contractors and subcontractors, resulting in repeat business and recommendations.* Stepping up to conflicts and working to agreement equitably.* Managing multiple projects at once. * Managing clients expectations.* Managing the financial aspects of the project bidding, start up, job-site management and efficient closeout. * Project documentation from start to project… Show more Responsibilities:* Establishing and building relationships with clients/owners, owners rep's, contractors and subcontractors, resulting in repeat business and recommendations.* Stepping up to conflicts and working to agreement equitably.* Managing multiple projects at once. * Managing clients expectations.* Managing the financial aspects of the project bidding, start up, job-site management and efficient closeout. * Project documentation from start to project completion.* Managing subcontractors procurement, equipment submittals, and change orders.* Implementation on minimizing risk. * Working collaboratively with project electrical contractors: ensuring the schedule is in place, being followed, and being updated with a level of detail sufficient for a meaningful baseline.* Working collaboratively and proactively with the project staff: ensuring project safety and reliability.* Act as a liaison, problem solver, and facilitator* Executing regular reporting on impact to the schedule.* Delegating appropriately and teaching other to be effective on projects.* Plan and facilitate meetings* Provide guidance to team on performance and productivity issues.* Develop a detail project plan to monitor and track progress. Show less

Nuevo Vallarta, Nay. Mx

· Supervised and managed Member Satisfaction Team and Member Services Team for luxury beach resort collection.· Lead sales team as Master Sales Closer for new membership sales.· Excelled in membership retention goals, achieving the lowest membership cancellation rate and highest “save” volume in both Member Satisfaction and Member Services Department.· Analyzed and generated monthly, quarterly, semi-yearly and annual statistical reports on sales volume versus cancellation volume in… Show more · Supervised and managed Member Satisfaction Team and Member Services Team for luxury beach resort collection.· Lead sales team as Master Sales Closer for new membership sales.· Excelled in membership retention goals, achieving the lowest membership cancellation rate and highest “save” volume in both Member Satisfaction and Member Services Department.· Analyzed and generated monthly, quarterly, semi-yearly and annual statistical reports on sales volume versus cancellation volume in effort to plan sales direction and devise strategy to meet revenue goals.· Furthered member retention goals by facilitating corporate culture of open communication between sales department, hotel staff, and residence club members to better address member needs.· Created, managed, and served as liaison for new Vida Occupation Performance & Improvement department enhancing the partnership between hotel staff and sales department.· Took active leadership position at weekly quality control meetings.· Performed product knowledge presentations for new hires, including managers and supervisors.· Presented and created learning materials on interpersonal/communication skills for departments.· Co-created and served as Team Leader for implementation of a new corporate wide VLO and member services employee manual.· Created a new System Manual for Track Results/Matrix Revenue and Matrix IVI software.· Contributed to efficient design elements of new TIME SHARE WARE software. Show less

Nuevo Vallarta, Nay. Mx

· Enrolled new memberships and managed upgrades to existing member contracts.· Succeeded with the highest new sales volume among department VLOs.· Achieved the highest “saved” volume of retained memberships and lowest cancellation volume among department VLOs.· Established client rapport by mastering an understanding of dominant customer motive for purchase to enhance client relationship and to close sales of new memberships.· Retained existing resident club members by… Show more · Enrolled new memberships and managed upgrades to existing member contracts.· Succeeded with the highest new sales volume among department VLOs.· Achieved the highest “saved” volume of retained memberships and lowest cancellation volume among department VLOs.· Established client rapport by mastering an understanding of dominant customer motive for purchase to enhance client relationship and to close sales of new memberships.· Retained existing resident club members by efficiently communicating new features, opportunities, and alternate membership packages.· Mentored new VLO hires in communication and sales strategy. Show less

Nuevo Vallarta, Nay. Mx

· Performed as “front to back” closer for sale of resort memberships.· Excelled with highest sales volume efficiency and lowest sales cancellation on product.

Puerto Vallarta, Jal. Mx

All aspects of an administrative operational role. From Human Resources in recruiting new personnel, payroll, yearly evaluations, maintained all hospital or medical personnel license current to law regulations, supervision of hospital personnel (maintenance, accounting, reception, laboratory, x-ray to medical supplies warehouse)Statistical and analysis reporting on patients accounts, clinicians billing charges, hospital purchasing orders. Billing out of country health insurance coverage for… Show more All aspects of an administrative operational role. From Human Resources in recruiting new personnel, payroll, yearly evaluations, maintained all hospital or medical personnel license current to law regulations, supervision of hospital personnel (maintenance, accounting, reception, laboratory, x-ray to medical supplies warehouse)Statistical and analysis reporting on patients accounts, clinicians billing charges, hospital purchasing orders. Billing out of country health insurance coverage for all American and Canadian residing in Mexico or tourist. Contracting and negotiating among local hotels to the community health program. Show less

Santa Barbara, Ca.

Conducted annual budget for non-profit corporation, including cash management,A/R from government medical billing programs, month end financial statements. Statistic reporting on each clinic site by clinician, patients,pharmaceuticals and medical supplies. Supervised clinics staff in accounting, administrative, purchasing, medical billing and front desk. HR: payroll, new hires and maintain all personnel files current with state law regulations, including workers compensation claims.

Certificate, Certified Management Account

License, Tax Preparer

Bachelor'S Degree, Spanish Language And Literature

Associate'S Degree, Business Administration, Management And Operations