We are an affiliate of https://www.urologyamerica.com/who-we-are/leadership-team/ Urology Austin’s mission is to provide exceptional and comprehensive urological care for the communities we serve in a welcoming environment, attending to our patients’ needs with heartfelt compassion in their pursuit for better health. We sincerely thank you for entrusting us with your urological health care; it is our privilege to serve you.

Real Estate Solutions-Specializing in Wholesale properties in NW Austin and surrounding areas. Residential Rehabilitation-Buying distressed homes and turning them into Happy homes.Mobile Notary and Real Estate Signing Agent-Certified Signing Agent with both the NSA and LSA certifications. Bonded and Insured. I am focused, detail oriented and I’m dedicated to providing a Superior Customer Experience. I take pride in what I do and I absolutely LOVE what I do!I know that an incomplete signing or a signing full of errors can cost a mortgage officer a rate lock, a buyer to miss a close of escrow, and can cause everyone involved headaches.I understand as a Signing Agent, I need to be impartial, but not uneducated. I always make sure your borrower(s)knows what they are signing by guiding them the through loan docs and fill out what is needed. I will never rush a client through a signing.My goal is to put your client at ease so they can enjoy the entire process of buying, selling or refinancing real estate. Whatever the transaction may be, I will make it a pleasant and professional experience. I’d love the opportunity to represent your company and will ensure every closing is a Superior Customer Experience.

• Participated in planning and development with IT, PMO teams and Stakeholders across the organization to generate an innovative solution for the new Sales Portal, and decommission of Dell and EMC legacy portals after launch.• Lead, develop and manage Governance, Sales Enablement and Communications for new Global Sales Portal from start to finish. • Coordinate and manage, Sales Enablement training programs that support customer needs to attain higher levels of competency and understanding of new platform.• Analyze customer feedback, prioritize fixes, enhancements and build strategic goals that will increase adoption quarterly and customer satisfaction. • Lead and create a cross-functional, global and diverse Governance team from Sales, Marketing. Operations, Training, IT and Channel to develop, implement processes and best practices in comprehensive documentation that include objectives of program.• Monitor and analyze platform project performance and provide support and recommendations to project teams to ensure achievement of project goals.• Establish regular reporting to update key stakeholders and customers on status, risk, and progress of initiative.• Providing accurate and timely communications of program status to Stakeholders and Customers• Successfully managed migration of 160k assets owned by 1200 marketing content creators from Dell and EMC Legacy sales tools to new platform during development phases.

Program Project Manager for the Dell Global Marketing Technology, SalesEdge Sales Enablement platform. SalesEdge is a Global Lead generation tool which allows over 250k Direct and Channel users from Marketing, Sales and Services teams to find relevant content about products, solutions and services, enabling Dell’s partners to drive business opportunities.•Manage Global Marketing Technology, Sales Enablement platform of for Direct and Channel, 250k plus users, challenges and escalations, relationships with platform vendor and IT development, through weekly meetings to ensure platform work streams are successfully supported.•Lead a team that consist, of platform administrators, interns, vendor, contractors supporting SalesEdge.•Assign project and task, set up weekly team meetings, bi-weekly 1:1's. Input feedback and attend performance evaluations.•Develop and maintain platform Governance policies, procedures, guidelines, process and future development.•Lead 36 Global Governance council representatives; Sales, Marketing, Operations and Training organizations, to understand business needs and future scale requirements.•Oversee platform audits. Lead platform clean-up project - Increased top 50 search terms with low conversion rates to 65%, Decreased total number of content by 50%, Reduced the number of taxonomy classification terms by 25%, Reduced number of Dashboards by 33%.•Reduce platform Opex by 50k quarterly.•Develop Business Requirements documentation for sustainment and future state of platform.•Work with finance to develop CBA platform savings.•Attend platform vendor workshops to gain understanding of platform core functionality, process, and scalability that would benefit cross functional organizations by integrating into the platform.•Directly manage relationships with 15 - 20, 3rd party S&P Vendors monthly.Promote S&P program generating funds to support SalesEdge contractors.Present S&P program quarterly in MDF interlock.

•Manage relationships between the business and Outbound Dialer Vendor, with regards to OBD sustainment, and future state of application that enable scalability and efficiency•Worked with business partners and Outbound Dialer Vendor to provide strategic value to Dell's call centers, focused on Opex reduction, revenue enablement and customer experience. •Managed deployments with Outbound Dialer Provider / IT /Telecom.•Presented charter, vision/scope and metrics to CSMB leadership monthly and quarterly•Acts as the primary liaison between Outbound Dialer Provider and business partners, and as such possesses both strong business acumen and strong technical skills.

•Work closely with Americas Transactional Group business to understand technology, core functions and processes of their business and partners. Translating knowledge into a workable set of requirements that IT can utilize to create telecom routing, IVR & Speech application solutions to improve overall efficiency and effectiveness. •Presented to ATG telecom and business leadership in quarterly reviews.•Manage relationship between IT and the business with regards to key project deliverables, timelines, and success criteria. Experience building cost-benefit models.•Manage changes to the IVR infrastructure at Dell ranging from short term run-the-business projects to larger roadmap initiatives.

•Manage multiple site call allocations up to 50K calls per day•Presenter of key performance metrics to Sr. Leadership monthly and quarterly review•Interface with Sr. Management on real-time queue performance and remedial actions•Manage monthly Sales quota payout process of submission and correction for ~1200 agents•Drove continuous operational process improvement, reducing 2000 annual FTE hours•Acted as Operations internal and external liaison•Multi-site audit lead for call continuity

Pilot role to develope SSR