Norma De Leon Email and Phone Number

Provide outstanding customer service; recommend storage solutions and assist them with their storage needs. Make customer okcalls regarding their accounts, collections and other items; document notes on computer system. Process payments including cash, checks, and debit/credit cards. Manage, audit, balance cash drawer; prepare and make daily cash deposits. Consult/sell Public storage packing and moving supplies. Conduct daily/monthly storage unit inventory check and merchandise inventory check. Receive and verify merchandise products. Use hand trucks and platform dolly to move abandoned goods and merchandise. Promoted to Property Manager 10/24/2021.

Evaluate and verify the accuracy and completeness of documents. Process submitted paperwork and determine eligibility for public assistance. Utilize case controls/case alerts to maintain accurate data as required. I make appropriate follow up on case data including contacting customers and monitoring eligibility to assure compliance with program requirements. Maintain accurate and complete time sensitive data. Operate an automated database system to establish and maintain case data on families receiving assistance. Daily data entry and basic computer navigation skills as well as completing assignments as requested and performed other duties as assigned

Interviewing customers (in person and on the telephone) to determine eligibility for public assistance. Receive/return calls and took messages. 5 years call center experience . Evaluated and verified the accuracy and completeness of documents. Explained rules and regulations of our program along with court orders and policies to customers/families and the public to apprise them of their rights, responsibilities, and eligibility for public assistance. Utilized case controls/case alerts to maintain accurate data as required. I made appropriate follow up on case data including contacting customers and monitoring eligibility to assure compliance with program requirements. Maintained accurate and complete time sensitive data. Operated an automated database system to establish and maintain case data on families receiving assistance. Daily data entry and basic computer navigation skills as well as completing assignments as requested and performed other duties as assigned

Greeting customers in a professional manner, screening customers, reviewing documents and explaining agency policies to applicants and to public, performed alphabetic and numeric filing, heavy phone calls, and served as the initial contact point for customers that needed agency information or referrals to other agencies. 6 months appointment clerk at Stanislaus County Family Practice Clinic.