Norma Dunn, M.B.A. Email & Phone Number

Bakersfield, California, United States

Bakersfield, California Area

NO-COST BUSINESS CONSULTING:MCSC also provides no-cost business consultations. MCSC has an elite team of consultants that have extensive expertise in fields including marketing, organizational development, finance, management, etc. Consultations are offered as an individual service, or as a supplementary service to MCSC graduates to assist them in starting or profitably growing their business.http://www.mcscorp.org/overview/

Bakersfield, California Area

Established a satellite office for Mission Community Services Corporation (MCSC) Women's Business Centers (WBC) in Bakersfield, California. The Kern Women's Business Center (KWBC) satellite office launched in March 2019, key focus on recruiting experienced business consultants to assist small business owners with entrepreneurial training and development. Currently, the Kern Women's Business Center's consultant team consists of fifteen expert business consultants. Experts in Social Media, Finance, Business Loans, Business Grants, Human Resources, Leadership Development, Sales, Marketing, Strategic Planning, Organizational Management, Succession Planning, Start-Ups and Government Contracting. The KWBC is focused on community involvement and collaboration with organizations that assist the entrepreneurial ecosystem. The list of resource partners has increased in the past twenty-three months to over sixty-six organizations in the Central Valley. The KWBC has partnered with the Small Business Administration (SBA), the Federal Deposit Insurance Corporation (FDIC), the United States Department of Agriculture (USDA) to provide the much-needed community resources and training in the San Joaquin Valley. MCSC Women's Business Center was awarded the “2020 Women's Business Center of the Year” award by the Small Business Administration for servicing the San Joaquin Valley and Central Coast. In January 2021, the Kern Women's Business Center satellite office was one of twenty successful grant recipients to be designated an SBA Women's Business Center in a nationwide competition.

Bakersfield, California Area

Raised placement rates by 24% in 8 weeksThe Career Services Manager is responsible to provide overall leadership and oversee the campus Career Services department including assistance with goals, objectives, policies and procedures of student and graduate placement. •Accountable for the overall success of the Career Service department including achieving graduate placement goals. •Responsible for effectively planning, developing, implementing, overseeing and integrating all aspects of the job development and job placement of students.•Provide direction oversight and general management of all Career Services activities and outcomes.•Develop, motivates and enhances relationships in the field that facilitates students•Represent the company and its students to the community, private and public agencies by networking and serving on boards, attending community events and professional group meetings. •Monitor the solicitation of job leads and opportunities for graduates by phone, email and personal contacts with employers locally and nationwide.•Provide direction in career coaching to students through classroom instructions, seminars, workshops, and one on one career development planning session.•Provide direction in career guidance to students and graduates in areas of résumé preparation, interviewing skills, job market information and job success practices.•Provide direction in assisting students and graduates with job searching by providing employment opportunity leads, faxing or scanning résumés to prospective employers, and coordinating job interviews.•Coach, guide, and empower students to achieve optimum success.•Track and report activities that measure department effectiveness.

Bakersfield, California Area

•Serve as a subject matter expert for students and instructional staff regarding academic curriculum and technical information.•Develop and implements student retention strategies. •Ensure program objectives are consistent with catalog and course syllabi. •Keep abreast of education and technical methodology advancements. •Coordinate with Academic Dean to conduct instructor conferences and professional development sessions to provide technical assistance and advice on information affecting program objectives. Provides input for annual performance objectives and completes individual professional develop plans for program specific faculty. •Participate in annual curriculum review meetings. Recommends new courses or presents course modifications.•Collaborate with Academic Affairs management to implement new program curricula. •Make recommendations for hiring potential instructors related to their programs.•Orientate, coach, observe, evaluate, and advise instructors on improvements of instructional methods and techniques.•Assist with faculty scheduling, student problem resolution, student orientation and advising.•Direct and evaluate the achievement of student performance objectives and effective retention of student population with the specific programs of study.•Enable student success by advising students and documenting academic issues within the specific programs of study. Provide quality student services through proper and timely orientation, and adequate academic support.•Coordinate academic support programs, certification programs, and student professional associations at the school.•Assist the Academic Dean to ensure appropriate learning resources are available on site.•Work with the Admissions department to ensure growth of their respective programs•Work with the Career Services department to ensure the timely placement of the graduates of their respective programs.•Maintain teaching assignments as scheduled.

Bakersfield, California Area

Taught College Math I & II (Algebra)Taught Professional Resource Development (BUS 200-PRD). This course provides SBBCollege students with the needed tools and resources to succeed in their career fields. The PRD course teaches the students the importance of preparing for the workforce via resume writing, cover letters, interviewing skills, follow-ups, professional attitudes and business ethics. Students focus on strategic job marketability, career goals, personal branding, business networking, and mock interviews.

Bakersfield, California

To build lasting relationships within the community to assist students reach their personal and professional goals.

Bakersfield, California Area

Bakersfield, Ca

As a small business coach, I work on bringing out the best in you (the Entrepreneur). My job is to encourage, motivate, support and be your accountability partner as you move forward developing your business idea or small business. Together we will focus on the “Big Picture” all the while working on the important “Business” strategies to keep you and your business moving forward. “Nothing happens, until something moves.” – Albert Einstein

Bakersfield, California

Solicit and develop job leads through contacting employers face-to-face and by telephone to explain program benefits and requirements. Develop marketing tools that showcase the County's job training programs; make presentations on programs and services to potential employers and community organizations. Evaluate participant's interests, education, and experience to determine possible program placements; need for further training; possible employment opportunities; and develops plans to further participant's entry into the labor market. Follows up on participants after placement in jobs to assist with any employment challenges.Serve as a liaison with the community, local businesses, other public and private agencies, department staff, and partner agencies. Conduct labor market surveys to identify industry trends and to identify training and service needs. Conduct research on latest employment developments pertaining to Kern County. Enter and retrieve a variety of data and information from case management and job development databases. Prepare, Process, and maintain a variety of records and reports.

Greater Los Angeles Area

The HOPE Leadership Institute (HLI) is the first and only statewide leadership program specifically designed for professional Latinas in California. The goal of the Institute is to train Latinas in vital leadership and advocacy skills, enabling them to create fundamental change within their local neighborhoods and across California. The HLI spans nine months, January through September, and includes five 3-4 day training sessions. Training sessions are intense, full days, and include academic seminars, personal assessments, group work, group presentations, lobbying and advocacy, field trips, networking receptions, and conference attendance. In between sessions, participants are assigned both individual and group research projects.The HLI provides a learning exchange between participants and leading experts, academics, and practitioners in the fields of civic engagement, leadership, political campaigning, health, education, and economic empowerment.The HLI has created a pipeline of Latina leadership in California, committed to improving political and economic parity for all communities. The HLI has an alumnae base of nearly 450 Latinas, many of whom serve in public office, or on statewide boards and commissions. Alumnae represent all major regions of California and cross-cut professional sectors.- See more at: http://www.latinas.org

Keene, California

Conserves President's time and promotes the organizations image by representing the president internally and externally; providing liaison between the president, key executives, and employees.Represents the president by welcoming visitors, reviewing correspondence; arranging company dinners and other corporate functions; answering questions and meeting requests directed to the president. Arranges travel and meetings by developing itineraries and agendas; scheduling flights; booking other transportation; arranging lodging and meeting accommodations. Completes projects and special assignments by establishing objectives; determining priorities; managing time; gaining cooperation of others; monitoring progress; problem-solving; making adjustments to plans.Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Improves quality results by studying, evaluating, and re-designing processes; implementing changes.Enhances president's and organizations reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Bakersfield, California Area

Bakersfield, California Area

Overseeing the Employment Training Resources (ETR) Program for the Housing Authority. I work with out-of-school youth 14-21 year olds living in our housing developments. Providing needed training and development to secure higher education or advance in their career objectives. Our out-of-school youth construction training program works with individuals interested in working in the construction/oil and gas industry clusters. In addition, the training provided includes soft skills, customer service, job search, interviewing skills, networking, college applications, basic life skills and much more. I welcome any opportunity for the participants to tour a facility, business or school so they may experience the diverse opportunities available to them, as they strive to improve their quality of life.Worked in tandem with America's Job Center to develop program criteria for successful outcomes and program growth. Organized and created program processes to ensure grant compliance and monitoring success.

Bakersfield, California Area

My job as a Service Coordinator allows me to identify, coordinate, and implement programs aimed at helping residents obtain self-sufficiency and improve their quality of life. I will work closely with community resource agencies to meet the needs of our clients, helping to motivate clients, measure results and support the Family Self Sufficiency process successfully. Coached/Mentored peers on effective business-to-business networking, business development, workshop project management, and process improvement. Developed, implemented and facilitated soft skills and exceptional customer service training to staff.

Bakersfield, California Area

Production Department: Certified Pump Operator with Water Treatment Grade III and Water Distribution Grade III Certification. Operate and manage 40 water well pump stations on my specific route. Responsible to assist the production team in monitoring 200 additional well sites and water tank sites in Bakersfield. Responsible for backwashing GAC units, chlorine pump repair, chlorine injection repair, water pump oil changes, water system pressure monitoring, well motor maintenance, monthly generator testing, and water sampling to meet California State Requirements. Used SCADA system to monitor tank site water levels and distribution system functions and pressure. Worked with plat maps, as-builts, redlined maps for distribution department. Trained new Certified Pump Operators. Member of the California Water Service Company Speakers Bureau.

Operated North East Water Treatment Plant, operating one of the largest facilities in the San Joaquin Valley. The NEBKTP is a T5 facility that uses state of the art technology to produce 30 MGD of quality potable water to the City of Bakersfield. Duties included performing water quality testing, monitor surge tanks, water distribution sampling, maintained the raw water plant, monitored reservoir levels and turbidity, and took reservoir water samples. Responsible for chemical deliveries, generator testing, operated sludge press, sludge pump, operated bobcat, fork lift, water pump oil changes, plant inspections, assisted in microfiltration unit replacements, and kept daily plant records.

Provided excellent customer service, worked several aspects of the office. Customer service requests, billing inquiries, payments over the phone, cashiering, and payroll. Responsible for ensuring daily accounts balanced for all cashiers and District, Trained new Customer Service Representatives. Participated in Continuous Improvement Process project for New Customer Service Representative Training program.

North Kern State Prison

Prepared and reviewed confidential inmate files with time sensitive documentation. Responsible for team of eight file clerks. Acted as Back-up Supervisor when necessary, trained new office assistants, and worked effectively with other departments. Managed the office for the Receiving and Release Department. Worked with secure and classified databases.

Processed phone service orders and billing inquiries. Handled incoming calls with ease, resolved customer complaints and issues. Worked the fraud desk to regain lost revenue. Reviewed and processed complicated multi-service orders. Assisted clientele with answering questions, product selection and general information. Team Leader, Coach and Trainer for new Customer Service Representatives. Performed Admin duties monitoring call volume, to ensure customer service levels were met. Troubleshooter for complex service orders.

Delano

Scan Coordinator: Input sales ad into computer for accurate pricing, input/delete all grocery/meat/produce/GM/frozen products from data base, responsible for product price changes, assisted customers with product location, and provided customer service. Head Cashier: Grocery Clerk/Cashier, handled cashier's need for coin/cash and supplies. Provided outstanding customer service.Trainer: Trained new cashiers, updated cashier grocery reference sheets/produce codes. GM Clerk: Maintained and managed the general merchandise department. Responsible for ordering product and displays.

Human Resource Management Certification, Human Resources Management

Safety Professional Certification, Occupational Safety And Health Technology/Technician

NCCER Certification Supervisor Safety and Leadership

Pesticide Train The Trainer Certification

Activities and Societies: AgSafe http://www.agsafe.org

Safety Professional, Safety & Risk Management Certification

Activities and Societies: A.S.S.E. Student Member

Water Treatment And Water Distribution

Masters, Business Administration And Management

Bs, Business Administration