Provided customer technical support, address inquiries regarding accountsand software usage to improve client retention and satisfaction. Ensuredtimely and satisfactory fulfillment of customer orders.

Managed administrative duties, including phone handling, payment processing,cancellations and endorsements. Addressed customer policy queries, proactivelyprovided solutions to current clients while assisting with new enrollments.

Answered customer inquiries, helped insurance agents and sales representativesresolve customer complaints while processing paperwork and directing calls tosales agents and other internal partners.

Provided counseling for visa applications to various countries and offered online and phone support to U.S.-based students to enhance client retention and satisfaction.

Managed and coached staff on day-to-day activities including visa application counseling, sales and admissions, trackable data entry and reports. Conducted sales and customer service functions.