Norma Jean Email and Phone Number
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Experienced Specialist with a demonstrated history of working in the telecommunications industry. Skilled in Sales, Customer Relationship Management (CRM), Team Building, Contact Centers, and Management. Strong professional graduated from Austin Community College.
Spectrum (Formerly Time Warner Cable)
View- Website:
- timewarnercable.com
- Employees:
- 19025
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Customer Solutions Interim SupervisorSpectrum (Formerly Time Warner Cable) Mar 2017 - PresentAustin, Texas* Support high performing teams of 8-12 agents *Proven abilities in building strong agents* Expert on Products and Services*Expert at driving numbers *Conduct training /coaching for new and existing employees*Coach and build high performing teams ,goal oriented* Develop and Implement Tools/Documents to keep agents updated on business changes/processes
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Sme - Retention HelpdeskTime Warner Cable Feb 2015 - PresentAdvocate and coach for all reps. Answering questions about processes and services of Time Warner Cable to help move the interaction among with agents. Answering directly to mgmt and a liaison between agent and supervisor as well as coach on calls to monitor processes and quality guidelines.* Support groups of 20-150 + agents to help resolve the questions/concerns of former twc customers* Train weekend support staff in Chat / Agent Coaching and Development*Expert on Products and Services* Conduct meetings with existing and new employees* Create Documents for agents to use for updates /verification on processes * Work closely with leadership to ensure correct and ethical business practices are followed accordingly on customers accounts to provide resolution
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Customer Solutions SupervisorSpectrum (Formerly Time Warner Cable) Aug 2011 - PresentAustin, Texas Area*Manage and support high performing teams of 10-20 agents*Proven abilities in creating, building and supporting strong teams*Conduct training/education for current and new employees*Expert on products and services*Expert on driving numbers* Expert at Coaching, Building and Training " UP " *Goal Oriented / Top Performer / Detailed / Energetic
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Rentention Specialist - Tier 3Time Warner Cable Aug 2011 - Present* 2011 Tech Support \Winners Circle Award Recipiant for Repair 2012 *2013 was recruited by Retention Director to pilot new department for Retention in the P3 group* FULL TIME SME-Retention 2015
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Sales/Customer ServiceAt&T Dec 2008 - Jun 2011Customer service for wireless devices 2008 \pilot for U-verse program for Austin center 2009-2010 \ Maintained Top 10 agent ranking U.S. 2010 several quarters\ coached sales practices \ gave speeches in new hire training classes.
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Customer Service AssociateVerizon Wireless Jul 2007 - Nov 2008
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Training ManagerTs2 Brand Consulting Apr 2004 - Sep 2005*Taught classes of 8-15 new employees all business related policies/procedures to be able to perform the job in which they applied * Trained all new and existing employees how to use the computer software .* Revised the current training handbook . *Maintained professional environment and prepared candidates with the skills and working knowledge of the job to be able to perform to company expectations.
Norma Jean Skills
Norma Jean Education Details
Frequently Asked Questions about Norma Jean
What company does Norma Jean work for?
Norma Jean works for Spectrum (Formerly Time Warner Cable)
What is Norma Jean's role at the current company?
Norma Jean's current role is Customer Solutions Supervisor at Spectrum (formerly Time Warner Cable ).
What is Norma Jean's email address?
Norma Jean's email address is no****@****ble.com
What schools did Norma Jean attend?
Norma Jean attended Austin Community College.
What skills is Norma Jean known for?
Norma Jean has skills like Call Centers, Customer Satisfaction, Customer Service, Voip, Customer Experience, Team Building, Customer Retention, Team Leadership, Sales, Wireless, Management, Telecommunications.
Who are Norma Jean's colleagues?
Norma Jean's colleagues are Regina Hernandez, Agustin Llanos, Christopher Wheaton, Anthony Weston, Bruce Sommers, Hammad Sehgal, Wil Cruz.
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Norma Jean
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NORMA JEAN
Character Actress/Vo Artist - Sag-Aftra - Hou-Aus Local Board Member. "Vera" In Martin Scorsese'S "Killers Of The Flower Moon." “Shandra Keating” In Award-Winning Scripted Sci-Fi Podcast “Celeritas”Austin, Texas Metropolitan Area2gmail.com, extrasmanagement.com
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