Norma Jimenez Email and Phone Number

Champion Agile practices to achieve measurable improvements in team performance and organizational outcomesDesign and implemented standardized Agile training programs across the six Agile Release Trains, ensuring consistent knowledge transfer and skill development among all team membersSpearhead the establishment of a governance framework for Communities of Practice, successfully launching the organization’s first-ever product community

Guided team leads, product owners, scrum masters and development teams in 3 areas improving performance in the delivery of products and services by 30%Alignment of the Customer Journey: I led the establishment of products for 250 product owners, ensuring coherence and effectiveness throughout the customer experienceEstablished the governance of communities of practice to standardize their creation, generating the first CoP of architects, tech leads and developersApplication Lifecycle Management Governance: Implemented and standardized the use of Jira and Confluence across distributed teams, enabling real-time visibility and traceability of the product lifecycleCollaboration with PMO: I worked with the Project Management Office to establish metrics and manage the portfolio of agile projects, ensuring effective management aligned with strategic objectives

Reduced administration time in Human Resources, Risk, Engineering and Finance portfolios by 70% through effective coaching and mentoring to leading portfolios and productsTraining Agile coaches: I trained and guided approximately 35 new Agile coaches in 7 areas, strengthening the adoption of agile frameworks in the organizationStandardizing of the use of Application Lifecycle Management: I implemented and standardized the use of Jira across distributed teams, improving visibility and transparency of the revenue stream by establishing real-time metrics in collaboration with BBVA - Spain, achieving global governance of the toolCollaborate with Arquitectura Mx & Global to encourage a DevOps culture to continuous delivery, using DevTools in Product Development and technological alignment

Improved the performance of programs and teams in 3 portfolios through coaching, training and mentoring focused on agile practicesTrained and guided product owners and program managers in the creation, prioritization and refinement of the product backlog, ensuring efficient management aligned with strategic priorities

Improving processes with a Lean and Kanban approach as a tool to cut down on waste, make bottlenecks evident, measure cadence, as well as standardizing processes in order to seek continuous improvement.Identification and prioritization of needs: Streamline the product backlog by identifying and prioritizing the key needs of investors and borrowers, aligning development with strategic objectivesTrained and guided risk, operations and technology teams in the adoption of agile frameworks such as Scrum and Kanban, facilitating agile transformation and operational efficiency

Was part of the agile champion team, promoting agile practices and facilitating the HTA tribe. I proposed and generated artifacts through agile modeling, refining product backlogs and driving continuous delivery of value to customers.Guidance and training in usability: I developed mentoring for new members of the HTA tribe and offered training in usability to improve the user experience in the delivery of productsRefinement of product backlog and Customer journey: I refined and developed product backlogs, customer journeys, value streams and functional tests for logistics, pricing and promotions platforms at Walmart Central AmericaRefined the needs of business and technology areas to obtain microservices backlog, supporting the implementation of a microservices architecture

Generated spaces with business, operation and technology users to obtain and prioritize requirements, facilitating the management and delivery of projects

Designed and executed tests in Quality Center - HP to ensure quality in the delivery of the CIS (Customer Inquiries System) product working with Scotiabank operation areas

Support in process mapping and customer journey: I collaborated with business and back office teams in process mapping and customer journey analysis to optimize the operationPerformed business analysis and quality assurance for the delivery of personalized technological services for Telefónica Movistar and Huawei

Co I founded a consultancy specialized in the delivery of digital products for sectors such as telephony, government, document storage, pharmaceuticals, foodParticipated in the complete software development cycle, focusing on the customer journey, business analysis and quality assuranceCollaborated with various consultancies to generate alliances and expand the network of contacts and clients