Norma Krempel Email & Phone Number

•Test and Resource Manager of a global team including 15 Quality Assurance Engineers, Test Manager and Defect Coordinator, providing high quality deliveries of multiple web-based banking products, in a fast-paced, agile environment via automation and manual testing•Work closely with Product Owners and Business Analysts, ensuring User Stories contain accurate acceptance criteria so test conditions can be created and executed thoroughly•Lead daily triage meetings with product team, managing the defect resolution process to ensure quick turnaround and retesting of bugs to meet the sprint delivery plan•Attend daily stand-up meetings to ensure User Stories move efficiently through to acceptance•Communicate regularly with the customer, providing demos, ongoing support and training•Analyze data and provide detailed metrics on percentages done, test cases automated and trends to stakeholders•Manage multiple JIRA dashboards tracking progress at User Story and defect levels that allow planning of future sprints, displaying opportunities for backlog items to be pulled in for completion. Within 90 days pulled in additional 107 of 153 User Stories from backlog

Greater Atlanta Area

• Lead Quality Assurance team through mentorship, training, support and feedvck. Prioritize and delegate test and test lab related tasks• Help to close the opportunity divide by mentioring a Year-Up intern. Under my leadership, this intern became as strong as experienced QA members onmy team within 6 months.• Write, execute, and manage test cases and test runs for QA team• Create User Stories and workflows, detailing requirements for upcoming sprint. Estimate and assign User Stories, track progress of team throughout sprint. Keep stakeholders up to date• Research and recommend possible enhancements based on value to business• Commission lab standards for system sustainability and improved efficiency for testing a middleware software component that integrates external POS systems with Elavon products

Atlanta, Ga

•Resource and Technical Manager of a global team of 23, including Software Developers, QAs, BAs and Product Owner to customize functionality of the generic R&D code for custom delivery to a single customer•Organize a sub-team to focus on customers in an “at risk for leaving” category, due to previous low-quality deliveries. Moved 100% of large customers out of program within six months•Collaborate with Project Managers and customers to understand deliverables, assign resources to achieve desired functionality, of up to 17 projects at a single time•Train team, set high standards and provide feedback, ensure constant growth while showing gratitude and recognizing accomplishments. Allocate quarterly bonus percentage based on performance.•Work directly with potential customers to understand needs, determine hourly rates, and create Statements of Work for custom work. Work with Sales team to review SOWs, and provide budgeting and resourcing needs•Join forces with Solutions Management to understand, and accelerate roadmap based on customer’s needs