Norma Mclaughlan Email & Phone Number

Strathclyde Business Park, Bellshill

*Entering customer loan payments to internal database*Updating and amending customer personal details*Endorsing loan documents and inputting to company database*Checking loan documents to ensure FCA compliant*Uploading funding files to release loan funds to customers bank accounts via back transfer. *Auditing self employed agents commission statements.

London Road, Glasgow

• Controlling till point queues and ensuring customers proceed through tills quickly and efficiently
• Authorising overrides and voids
• Checking price discrepancies with department managers
• Ensuring all till staff are comfortable and confident on tills
• Assisting with customer enquiries by phone and on the shop floor
• Processing markdowns and write offs

Edinburgh

• Answering customer enquiries via phone and e-mail
• Supporting the branch network in all admin and general enquiries
• Authorisation of till amendments where errors have occurred
• Inspecting ID documents for authenticity to enable cheque cashing transactions
• Processing customer card payments via branch network
• Processing customer special currency orders via outside currency supplier

Edinburgh, United Kingdom

*Cheque Cashing from central authorisations team via branch network. *ID inspection and identifying fraudulent documents.*Reporting frauds to relevant departments i.e Audit/Risk for ongoing investigation.*Systems update to ensure protection of company profit and reduce loss.*Answering Police and Benefit Agency queries relating to customer transactions or.

Wishaw, Scotland

*Overseeing a team of collection agents.*Reconciling Agents paperwork and cash onto company system*Ensuring monies collected are correctly applied to customers payment history*Contacting Customers by phone reminding them of due payments and loan offers*Visiting customers homes in response to loan applications and underwriting to company policies*Discussion.