Norma Mclaughlan Email & Phone Number

Wishaw, Gb

Strathclyde Business Park, Bellshill

*Entering customer loan payments to internal database*Updating and amending customer personal details*Endorsing loan documents and inputting to company database*Checking loan documents to ensure FCA compliant*Uploading funding files to release loan funds to customers bank accounts via back transfer. *Auditing self employed agents commission statements *Reporting discrepancies and compliance failures to Managers*Ensuring rebates are applied to customers accounts and related documentation is complete*Entering loan and collection figures to excel spreadsheet for Head Office reconciliation*Updating reports and organising arrears and default letters where necessary *Processing debit card payments over the phone and via internal messaging system*Updating new Debit Cards and rescheduling payments over the phone*Reporting declined debit card payments to Area Managers *Arranging loan agreement documents and related paperwork for transporting to Head Office*Dealing with all general customer enquiries

London Road, Glasgow

• Controlling till point queues and ensuring customers proceed through tills quickly and efficiently• Authorising overrides and voids• Checking price discrepancies with department managers• Ensuring all till staff are comfortable and confident on tills• Assisting with customer enquiries by phone and on the shop floor• Processing markdowns and write offs • Ensuring all tills are properly stocked with carrier bags etc for trading• Collating promotional data for use with store tannoy system• Reporting of any unusual or suspicious activity to senior management/security• Arranging returned stock to shop floor• Advising customers of any current or future promotional events• Ensuring all till staff are up to date with promotional events• Encouraging all till staff to upsell where possible• Accompanying store manager when tills are taken off at store close of business

Edinburgh

• Answering customer enquiries via phone and e-mail• Supporting the branch network in all admin and general enquiries• Authorisation of till amendments where errors have occurred• Inspecting ID documents for authenticity to enable cheque cashing transactions• Processing customer card payments via branch network• Processing customer special currency orders via outside currency supplier• Ordering all major currency denominations and forward distribution to branch network• Reconciling and banking of cheques • Updating staff rotas on company portal and assisting A/Ms with amendments• Ordering and distribution of stationery to branch network

Edinburgh, United Kingdom

*Cheque Cashing from central authorisations team via branch network. *ID inspection and identifying fraudulent documents.*Reporting frauds to relevant departments i.e Audit/Risk for ongoing investigation.*Systems update to ensure protection of company profit and reduce loss.*Answering Police and Benefit Agency queries relating to customer transactions or attempted fraud.*Bank Statement Assessment for loan applications using Company Underwriting procedure.*Training new and existing team members in all underwriting procedures.*Team audits to identify areas of weakness or training requirements.*Collating various information on excel spreadsheets for Management Information.*Supporting Area Managers when Branch Manager/CSR training required.*Investigating bank queries relating to Indemnity Claims using internal secure emailing system.*Liaising with Special Presentations department of bank on a daily basis for cheque clearance results.*Processing of customer loan payments by Debit Card transaction over the phone. *Updating new Debit Card details to customer profile where necessary.*Loading funds to Advanced Payment Solutions customers using the companies secure website.*Accessing Companies House secure website to download Directorship information requested by higher management.

Wishaw, Scotland

*Overseeing a team of collection agents.*Reconciling Agents paperwork and cash onto company system*Ensuring monies collected are correctly applied to customers payment history*Contacting Customers by phone reminding them of due payments and loan offers*Visiting customers homes in response to loan applications and underwriting to company policies*Discussion of terms and repayments and completion of all loan paperwork*Agent support with difficult customers*Updating customer arrears reports and passing to agents for collection*Calling customers to set up payments when debt book passed by other debtors.