Norma Pace Email & Phone Number

Atlanta, Georgia

• Served as a volunteer providing support to the Community Association Manager and HOA Board of Directors with technical and administrative duties associated with managing a single-family community consisting of 697 homeowners. • Maintained unit brochures and forms. • Transitioned to a new Property Management System (e.g. TOPS to Village Management System) which encompassed set-up, integration and data entry of accounting, compliance, collections and delinquency control tools. Imputed and verified patient data in Vista. • Developed templates and correspondence for community violations and citations, maintained resident and community files.• Developed monthly Board of Director meeting agendas, delinquency, compliance and security reports, and financial statements (Income and Cash Flow Statements, and Balance Sheets). • Served as a member of the Social Committee planning and coordinating the social and recreational activities for the Association to include parties, cook-outs, games, tournaments, yard sales, holiday events, etc.

Atlanta, Ga 30329

•Interviewed patients to obtain pertinent registration information.• Maintained unit brochures and forms. • Determined patient eligibility. • Imputed and verified patient data in Vista. • Recharged administrative records within Vista. • Received and processed all telephone calls, etc. • Scheduled patient appointments, exams and follow-up appointments using advanced clinic access principles, collected and updated demographic and insurance information, managed the electronic waiting list (EWL), patient processing and customer service. • Coordinated transfer of patients to other facilities.• Secretary for the department; maintained filing systems, prepared memorandums, reports and prepared and processed travel documents.• Demonstrated expertise in accessing and retrieving sensitive patient information promptly and accurately from a variety of sources.

Atlanta, Georgia 30330 (Fort Mcpherson)

• Assisted in handling the administration of subpoenas and coordinated Risk Management requests for medical records and films.• Communicated beneficiary’s progress towards achieving a positive resolution to their claims, complications and inquiries; employees’ stringent HIPAA and PHI standards across all facets of responsibilities.• Provided progressive benefits counseling regarding health and welfare to participants, beneficiaries, and service providers. • Served as a mentor and aided in training entry-level representatives on extensive topics surrounding release of health information and the Privacy Act.• Served as the time keeper to maintain time and attendance records for the staff.• Assumed responsibility for coordinating and maintaining records and documentation of all continuing education program, in-service education, mandatory training requirement and new employee orientation.

Bethesda, Md And Fort Hood, Tx

• Assisted customers with account inquiries, researched discrepancies, processed charge backs and reconciled accounts.• Performed analysis of the medical record against bills to ensure accuracy.• Resolved problems arising with Veterans, their families, representatives, and problems arising between Veterans and physicians due to delayed, partial or non-payment of claims.• Opened and sorted mail.• Scanned medical records within the DOD Care Department• Researched and resolved customer discrepancies and reconciled accounts.• Assisted customers with account inquiries, researched discrepancies, processed charge backs and reconciled accounts.• Prepared bank deposits.