Norma Watson

Norma Watson Email and Phone Number

Telecommunications Professional @
Norma Watson's Location
Douglasville, Georgia, United States, United States
Norma Watson's Contact Details

Norma Watson personal email

n/a
About Norma Watson

Manager with an unique combination of skills in sales, service, and support of telecom products and services. Demonstrated ability managing multiple functions of operations and call centers. Successfully generated revenue and provided world class customer service. Proficient in staffing, recruiting, training, target setting, service level agreements, performance plans, strategic planning, business analytics, business requirements, budgets, and compliance management.Specialties: Call Center Management, Work Force Management, Customer Care, Revenue Generation, Collections, Root Cause Analysis, Contract Negotiations, Problem Solving, Process Improvements, Union Negotiations, Billing Resolution, Product Management, Performance Plans, Project Planning, Large Team Management, Web Analytics, Business Requirements, Detailed Business Reviews, Recruitment, Training, Staffing

Norma Watson's Current Company Details
Lance Williamson Agency, American Family Insurance

Lance Williamson Agency, American Family Insurance

Telecommunications Professional
Norma Watson Work Experience Details
  • Lance Williamson Agency, American Family Insurance
    Office Manager
    Lance Williamson Agency, American Family Insurance Apr 2016 - Present
    Licensed Property & Casualty Agent. Manage office processes, assist clients with insurance needs. Support Sales Marketing Manager & Agency Owner.
  • American Family Insurance
    Office Manager
    American Family Insurance 2016 - 2016
    Madison, Wi, Us
    View
  • Des, Inc
    Consultant (At&T Home Solutions Online Marketing)
    Des, Inc Mar 2010 - Jul 2012
    - Web analytics for an improved customer experience with address validation and qualification of strategic products - Comprehensive testing and analysis of website for recommended process changes to ensure ultimate customer experience - Strategic consulting with marketing, web design, and IT development teams for creating business requirements for updates/changes - Coordinate project with IT to complete implementation of changes - Prepared training for back office support and web CHAT team to ensure best customer experience when changes implemented
  • Des, Inc
    Consultant (At&T Sr. Channel Manager, Small Business)
    Des, Inc Jan 2008 - Sep 2008
    - Channel liaison for Southeast Small Business Majors team and other business groups, ie.. Training, Product Marketing, Customer Billing, Customer Care, and new business strategic offerings - Resolved issues, reviewed new processes, product offerings, and sales promos for implementation in the channel. - Coordinated coverage of changes/updates in the channel with leadership,and business teams
  • At&T
    Se Region Lead Staff Manager
    At&T Jan 2003 - May 2007
    Dallas, Tx, Us
    - Supported day-to-day activities of Director and 5 multifacted Support Centers. Organization consisted of approximately 450 management and non-management in a union environment - Served as liaison between Headquarters Staff, Director, and the Centers to establish key success metrics and work processes for: individual and team productivity, work quality, service level agreements, initial and cross-training standards, exceptions processing, gap-closure plans, and forecasting work volumes and resource needs. - Comprehensive business reviews - Recommended, developed, and implemented new work processes for improved customer experience and revenue generation - Project lead for consolidation of Regional Alternate Channels into a single location. - Redesigned Executive Appeals process in region for improved customer contact and solutions
    View

Norma Watson Skills

Microsoft Office 2007 Visio Analysis Business Management Business Analysis Customer Relations Customer Service Coaching Diversity E Commerce Employee Relations Change Management Contract Negotiations Anger Management Problem Solving Process Improvement Sales Management Sales Support Team Management Team Building Troubleshooting Compliance Call Center Business Process Improvement Management Sales Operations Call Centers Contract Negotiation Project Planning Telecommunications Forecasting Sales Customer Experience Product Marketing Strategic Planning Vendor Management Cross Functional Team Leadership Budgets Wireless Program Management Customer Satisfaction New Business Development Negotiation Team Leadership Voip Online Marketing Customer Retention Managed Services Solution Selling Unified Communications

Frequently Asked Questions about Norma Watson

What company does Norma Watson work for?

Norma Watson works for Lance Williamson Agency, American Family Insurance

What is Norma Watson's role at the current company?

Norma Watson's current role is Telecommunications Professional.

What is Norma Watson's email address?

Norma Watson's email address is wa****@****uth.net

What is Norma Watson's direct phone number?

Norma Watson's direct phone number is +177023*****

What are some of Norma Watson's interests?

Norma Watson has interest in Product Marketing, Process Improvements, Cooking, Electronics, Traveling, Social Engineering, Home Improvement, Reading, Crafts, Gourmet Cooking.

What skills is Norma Watson known for?

Norma Watson has skills like Microsoft Office 2007, Visio, Analysis, Business Management, Business Analysis, Customer Relations, Customer Service, Coaching, Diversity, E Commerce, Employee Relations, Change Management.

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