Norma Young Email and Phone Number

Responsible for providing a variety of sales and customer service-related functions for consumer direct borrowers on RV and Marine loans through extensive knowledge of loan product and predetermined alliance partner guidelines. Partners with Credit and Operational teams during the loan acquisition process. Builds rapport and strengthens client relationships during the sales interaction while providing information on loans as requested.

Analyzed account activity though the utilization of fraud filters and researched tools to ensure the bank maintained a high level of loss avoidance and a low level of risk due to fraudulent activity within our customer base. Determined potential fraud related to items such as checks processed, kiting, or new accounts. Identified problems and presented written solutions ensuring accuracy, validity of information, and worked with Security Investigations on possible account relationship closure to avoid continued loss.

Manage auto dealers to facilitate growth opportunities in business production and margin by making outbound calls to assigned territory. Receive inbounds calls from dealers to assist with general inquiries, pricing and quoting transactions. Act as liaison between the credit team and production/funding department to create and negotiate acceptable financing solutions. Assisting with clearing any pre/post credit required compliance items, review and execute transaction documentation for funding. Responsible for assisting with maintaining the dealership base through new enrollments, updating dealer information, and providing support to internal and external customers.

Research, identify, process, correct and monitor customer deposit accounts. Review and evaluate questionable activity, analyze out of pattern transaction data for loss prevention and recovery, then determine course of action. Close/block customer card and/or account access due to fraudulent or negative activity. Enter data into software system to support investigative results for analysis, collection, and reporting purposes; prepare and analyze suspected fraud transaction data to identify fraud trends and points of compromise.

Marketed contemporary financial and insurance products to new and existing customers. Achieved personal sales goals through internal and external marketing of loan products, assisting the Branch Sales Manager with loan documentation and audit.

Recruited to join direct sales team and charged with personally driving increased direct-to-consumer sales volume while serving as resource to team on automobile dealership operations. Attains personal sales goals through internal and external promoting and selling of auto loan products. Receives and reviews approved loan applications to plan sales approaches used to explain auto loan products to prospective customer. Manage pipeline of up to 100 new pre-approved leads daily and receive 50-100 inbound calls daily from new and existing customers.

Interview escrow principals to obtain pertinent facts, directs the preparation of escrow instructions, drawing of documents, and disbursements of funds. Coordinates and assists lenders and/or borrowers in the closing of the escrows involving the refinance of their home loans. Audits transactions upon closing. Develops and maintains business by demonstrating the application of professional customer service and communication techniques. Demonstrates proficient knowledge of computer databases, word processing, company network and the ability to interact with other organizations through connectivity by performing the following duties.