Norma Blanco Email & Phone Number

Partnered with CEO to establish objectives, strategies, policies and programs a they affected the non-profit organization in the human resources area. Developed the Human Resources Department to its professional status worth its representation within the leadership team and board of directors.Accomplishments:1. Designed and developed Affirmative Action Plan to meet government compliance as it affected the organization2. Introduced new Performance Management Guidelines3. Designed and introduced Compensation Guidelines 4. Reviewed Employee Handbook 5. Absorbed Volunteer Department under Human Resources6. Developed the Award of Excellence employee recognition program7. Reduced employee turnover from 50+% to 29%8. Successfully passed a human resources audit for not-for-profit

Directed multitude of human resources functions for exempt and non-exempt with emphasis on effective staffing, training and development and employee retention. Compliance with ADA regulations, administration of COBRA, EEO, and FMLA.Accomplishments:1. Significantly reduced turnover rate from 80% to 16%. Placed emphasis on performance accountability and retention through recognition.2. Expertly represented the organization in three cases during EEOC mediation. This included initial point of advise, investigation, corrective action, and problem resolution ultimately reducing grievances.3. Conducted annual employee surveys to assess the Workforce Commitment - satisfaction levels improved from low 80% to a rating of 102% for year-end 2002. Survey results were utilized for performance evaluations, and training/development of management staff.4. Facilitated all human resources facet of the Hollywood site closure including communication, delivery of severance packages and benefits.

Responsible for the effective management and growth of company initiatives as they related to human resources.Accomplishments:1. Created, Structured and staffed the human resources department as the company transitioned from privately owned entity to part of major Fortune 500 Corporation2. Designed, developed, and implemented company policies and procedures3. Automated payroll from in-house program to ADP4. Administered health, dental, life, short/long disability, WC, 401(k) programs. 5. Prepared job descriptions that clearly defined contents of positions in accordance with ADA requirements