Norma Bonica Email & Phone Number

Sugar Land, TX, US

Sugar Land, Texas

• Involved in the following areas of operations: Quality Control, Quality Assurance, Estimating, ASME Mechanical Calculations, ASME Projects, Project Documentation, Quality Control Documentation, Health, Safety.
• ASME Vessels
• Complete Liquid Metering and Proving Systems using Positive Displacement, Turbine, Helical, Coriolis and Ultrasonic Meters
• L.A.C.T. Units
• Meter Provers
• Strainers - Standard and Custom

Houston, Texas Area

• Responsible for a start up department and complete image re-design of a medium company by designing 100% of the marketing material, website, sales structure, contracts, proposals and prospect reports resulting in image.
• HSE oversight of the Restaurant Hood/Vent Cleaning and Pest Control Services.
• Compliance reviews of industry requirements with Texas Department of Agriculture, City of Houston and EPA to meet environmental, health, and security standards, and comply with government regulations.
• Designed and Implemented development programs to enhance organizational performance.
• Re-designed service routes, procedures and schedules, which resulted in reduction of 25% of fuel costs and increased staff efficiency.
• Monitored facility and fleet; maintenance oversight and repair of machinery and equipment.

• Determined the training need, design and delivery by applying industry knowledge of various facilitation, training and learning methods to directly impact business strategies and performance.
• Compliance reviews to ensure compliance with federal, state, local regulations and enforcing agencies.
• Facilitated seminars to both internal and external customers throughout 13-county region.
• Regional Communications Committee Member: inspected advertising/marketing layouts, scripts for adherence to franchise model-marketing specifications.
• Business Development within community organizations, businesses, workforce board, state and local government offices.

• Compliance reviews to ensure compliance with federal, state, local regulations and enforcing agencies.
• Assigned two offices in unsatisfactory performance and responsible for restructuring, correction, compliance changes and streamlining operations. After the proven record of accomplishment of the first office was then.
• Designed, implemented web-based customer wait list system (track customer needs, wait and service time) resulting a reduction wait time of 50%. The system was then duplicated at other sister offices.
• Increased direct hire annual goal by 22% from previous year. 6 out of 12 months had an increase of over 40% each month compared to the same time in previous year. This accomplishment had not been attained for several.
• Responsible for bringing the operations within a required franchise model within a short turnaround period.

• Responsible for this start up department and created operating procedures and forms.
• Procured and managed sub-contractors and employees at 14 satellite offices.
• Audited records and operations to ensure compliance with federal, state, local regulations and enforcing agencies.
• Responsible for summer jobs employee recruitment and job placement of 700+ youth workers and processed HR hiring/employee paperwork, placement with employers and compliance reviews.

• Compliance reviews to ensure compliance with federal, state, local regulations and enforcing agencies.
• Processed and reviewed EEO claims for external customers before submitting the claims to the EEOC.
• Facility Inspections to ensure facilities were in compliance with ADA and local enforcing agency rules and regulations.
• Established Company’s Equal Opportunity/ADA policies and procedures to ensure 13 offices were incompliance, which resulted in passing annual audits from state/federal agencies.
• Brought awareness to 300+ staff members on EEO and ADA compliance results determined by favorable onsite audits from Department of Labor Civil Rights Center, Texas Workforce Commission and Houston-Galveston Area Council.
• Provided technical assistance and coaching on compliance of all regulations.

• Audited records and office operations to ensure compliance with federal, state, local regulations and enforcing agencies. Devised findings reports and submitted to appropriate agencies.
• Met with stakeholders and discussed observations, audit reports through Entrance and Exit Interviews.
• Assisted enforcing agencies during audits to ensure the audit went smooth for both parties.

Bachelor Of Science, University Of Houston – Central Campus

Bachelor of Science - Technology Leadership and Supervision, (Former Degree Name – Industrial Supervisor with emphasis in HSE (OSHA.

Minor, Occupational Training

Focused on the creating and facilitation of various types of training through the use of electronic and classroom style environment for.