- Oversee our core trend strategies, marketing, product analysis and main brand developments. o Sales for the NA branch have increased 35% in the last 2 years and account for 60% of total company sales. o Doubled potential leads in sales pipeline within the 2 last years- Increased annual sales by securing core programs with new Brands o Managed entire development process from sourcing to shipment - Coordinated with major brands, main sales office… Show more - Oversee our core trend strategies, marketing, product analysis and main brand developments. o Sales for the NA branch have increased 35% in the last 2 years and account for 60% of total company sales. o Doubled potential leads in sales pipeline within the 2 last years- Increased annual sales by securing core programs with new Brands o Managed entire development process from sourcing to shipment - Coordinated with major brands, main sales office and China based factory to improve customer service/communication, shipment efficiency and maintain product quality.- Created and managed company marketing materials including social media accounts while developing new internal processes to improve efficiency such as a custom mobile sales app that connects directly to internal ERP system. Show less

- Charged with building, configuring, installing, managing, and monitoring networks, IP telephony, IoT hardware and software for over 300 client sites.- Acted as an escalation point between support team and client to identify and troubleshoot problems with 99% initial resolution rate and 28% improved response time to incoming incident response tickets.- Provided technical input in reviewing architecture, policies, and procedures to ensure that security, backup, failover, alerts, and… Show more - Charged with building, configuring, installing, managing, and monitoring networks, IP telephony, IoT hardware and software for over 300 client sites.- Acted as an escalation point between support team and client to identify and troubleshoot problems with 99% initial resolution rate and 28% improved response time to incoming incident response tickets.- Provided technical input in reviewing architecture, policies, and procedures to ensure that security, backup, failover, alerts, and disaster recovery mechanisms were in place 100% of the time.- Built out technical documentation for processes and infrastructure leading to a 3-day reduction in on-boarding for new clients and engineers.- Administered and managed Active Directory, Microsoft O365 Accounts, and client SQL database systems- Deployed and supported firewalls including SonicWall and FortiGate, site-to-site VPNs, and remote-access VPNs to over 200 client sites.- Slashed office expenditure by 15% by negotiating consistent supply contacts, implementing inventory control, and standardizing ordering procedures.- Provided global direction and developed teamwork utilizing sound operating principles to increase daily efficiency and improve customer service. - Designed periodic account auditing process and inventory tracking system. Reduced annual past due balances by 60% and annual supply expenses by 17% while recovering 500K in past due balances within 3 months Show less

- Analyzed and optimized operations including bookkeeping, payroll, supplies and other clerical services- Managed vendors and daily office expenses. Reduced annual expenses by 5% by removing unnecessary expenses.- Revised firm marketing strategy. Increased cold leads success by 20%.- Built Firm online presence and increase marketing

• Maintained computer lab equipment, operations, and testing databases.• Proctored TOEFL examinations and submitted results into database.