Norma Kunze Email & Phone Number

Austin, Texas Area

Austin

Reason for leaving: Austin branch closing Sept. 30, 2011*Budget and Credit Counseling*Reverse Mortgage Counseling*NCHEC Certified Foreclosure Intervention & Default Housing Counseling *EOUST approved Bankruptcy Counseling & Education*Manage and maintain an average client caseload of 200-240 Debt Management clients*Teach education classes*Perform all of the.

Austin, Texas Area

*Budget and Credit Counseling*Manage and maintain an average client caseload of 200-275 clients*Created and implemented a proactive client case follow up and retention program for all agency clients, reducing account problem research by 35%, and monthly client delinquency reduced from monthly average of about 12% to 7%.*Assist in general business.

Austin, Texas Area

November1996-June 2001: NFCC Certified Consumer Credit CounselorDecember 1992-October 1996:Accounts Manager - Operations DepartmentJanuary 1990-November 1992:Customer Service/Receptionist

Coding and entering client and creditor files in the database.Creditor and client file maintenance.Processing client funds for disbursement to creditors.Account problem researchAssisting coworkers with other accounting functions as needed.

Client and creditor customer serviceAnswered switchboardSet appointments and received clients.Answered general credit and consumer information inquiries.

Credit investigation, loan processing, cashier, collections, customer service.

Credit investigation, loan processing, cashier, collections, customer service.

Associates Of Applied Science, Paralegal Studies

Ba, French/Business Administration

Activities and Societies: Phi Sigma Iota - Foreign Language Honor Society

High School, College Preparatory

Activities and Societies: National Honor Society, Student United Nations, Model United Nations, Drama Club, Yearbook, Bridge Club. My name.