Norma Montenegro-Birk, Mshr Email & Phone Number

Calimesa, CA, US

• Responsible for a geographical region of 40+ hospitals and 2,000+ employees to ensure that the workforce is treated fairly, managed within compliance, and training is provided to leadership on employee relations
• Support hospital leadership with day-to-day guidance in investigating complex personnel matters, conflict resolution, as well as educating on proper policies and procedures to drive their professional development
• Partner with regional leadership to provide exceptional employee relations guidance and strategic planning support to their hospital leaders
• Provide training on a consistent basis to hospital leadership on employee relations, ADA compliance, wage and hour laws, and LOA policies
• Ensure compliance with federal, state, and local regulatory requirements, including FMLA, CFRA, PDL, the interactive process, and workplace accommodations

• Provided dedicated onsite employee relations support to specialty hospital with 200+ employees
• Ensured that the workforce is treated fairly and reasonably at all times
• Conducted workplace investigations including discrimination claims, harassment claims, and retaliation claims
• Implemented comprehensive new hire orientation for all incoming employees
• Partnered with hospital leadership on corrective action and separations
• Assisted in developing employees and determining bench strength with strategies to improve upon weak skill sets

Greater Los Angeles Area

• Served as the point of contact for employee relations hotline and email inbox, providing guidance to store employees about workplace issues regarding performance, company policies, and proper corrective action procedures
• Assisted Regional Human Resources Managers with case management through interviews, gathering witness statements, performing temperature checks, and pulling time and attendance information through timekeeping system.
• Provided guidance to managers regarding employee coaching, performance improvement plans, and store management while keeping in mind best practices and company policy
• Assisted with planning and implementing domestic annual review process:
• Responsible for creating the first-ever turnover/tenure reports for all U.S. stores and international stores (800+ stores) to executives, store management, and Operations
• Developed weekly, monthly, and annual case reports for Employee Relations team in order to qualify Regional Human Resources Managers’ job performance and pinpoint potential opportunities at stores with frequent.

Greater Los Angeles Area

• Entered a company with 12 employees and no established HR practices, and built the HR department from the ground up
• Implemented compliance standards, revamped the employee handbook, as well as updated the company’s policies,procedures, and job descriptions
• Introduced a performance evaluation system for managers and support the growth to 40+ employees
• Conducted all candidate screenings, interviews, and new hire orientations to meet departmental staffing needs
• Provided support and training to management regarding employee relations, including best hiring practices, managingdifficult conversations, and maintaining confidentiality when addressing employee complaints
• Maintained a performance evaluation calendar and assisted with evaluations and written warnings when needed