Norma Monteza Email & Phone Number

Carlsbad, Ca

Newport Beach , Ca

• Maintained Document Control using QSi database software.• Developed Environmental ISO Standard 14001 training awareness program.• Maintained records for Health and Safety Department.• Created various daily and monthly reports including scrap and shipment for distribution.• Managed contractor program for 100 contractors and ensured compliance and proper documentation.• Using SAP managed RMA process including the creation of RMA numbers, check-in of product, and shipment back to the customer upon completion of testing process.• Conducted internal audits and ensured ISO standard 2008 compliance.

• Implemented and maintained Engineering Change Orders and BOM Management process.• Reviewed and analyzed all product BOMs for accuracy and correct structure prior to release.• Evaluated and implemented Engineering Change Orders prior to review by approvers.

• Implemented and maintained document control system using EtQ Reliance Web-based Enterprise Quality Management Software.• Designed and provided various training courses in Document Control Procedures, and various applications such as EtQ Training Application, EtQ Control of Quality Records, EtQ Basic and Advanced Overviews, EtQ Certificate of Qualification Process, Agile Product Improvement Requests, Agile Software Overview, Agile Component Engineering Service Requests.• Analyzed and verified documentation prior to release, and verified yearly reviews in a timely fashion.• Managed employee training database, and supported the development of training needs analysis for various job functions and individuals. • Managed calibration database and ensured equipment was calibrated as scheduled.• Managed Product Improvement Requests Agile Product Lifecycle Management software.• Managed long-term storage of hard copy manufacturing records.• Created Purchase Orders and utilized Customer Relations Management software.• Conducted internal audits which ensured ISO standard 2008 compliance, and verified completion of corrective action requests.

Newport Beach, Ca

Database Management • Designed and maintained change management processes using Agile Product Lifecycle Management database software.• Managed the Corrective / Preventive Action Database, working with action owners to implement solutions to non-conformances within a suitable timeframe.• Restructured and maintained internal Quality Website for five different departments.• Designed and implemented reporting methods for Supplier Change Notices, Non-Conforming Material Reviews and Quality Alerts.• Researched database needs and managed transition of training records to electronic database using internal systems which resulted in data availability with increased accessibility, improved updating processes, and eliminated purchase of software and server generating cost savings.• Implemented barcode technology, which increased data entry speed 25% and improved accuracy.Technical Training • Developed customized curriculum, and facilitated and managed training for Test Operations Department with 100+ employees, Engineering Department with 100 employees, and other departments as needed. • Organized and communicated ISO 9001 standard, directed staff in documentation efforts with minimal impact to departmental work schedule, and received certification.• Designed and delivered training to communicate ISO General Awareness, Quality Alert Procedures, Document Control Procedures, SAP Customer Contact Procedures, Agile workflow procedures.• Designed and delivered new technical training aids. Created materials using multimedia such as presentations, videos, slides, illustrations, animations, manuals, posters, and logos.• Performed extensive one-on-one needs analysis with management and assessed best training methods from scope of computer based, one-on-one, classroom, video, virtual reality, hands-on and translation.• Streamlined new hire training utilizing virtual reality software, which improved the process 50% and saved over $45,000 per employee.