Norman Castillo Email and Phone Number

Adds contracts and associated documents to the contract management system, which includes setting up notifications and working with CM&BU's to ensure contracting needs are met and the system matches their specifications.Maintains a searchable contract repository and advises CM's when contracts need adjusting in the system.Participates in the ongoing development of the University's eProcurement and Total Contract Management (TCM) systems in support of greater adoption, utilizes best practice purchasing behaviors and offers training. Ensures that contracts are maintained in TCM database.Develops and prepares spend analytics, metrics, and other periodic purchasing reporting.Acts as a resource and assists CM's in guiding Campus Service business units in implementing Harvard procurement policies and contract templates while promoting consistent procurement P&P's across all Campus Services.Advises BU's on how to utilize TCM for system managing/searching contracts as necessary.Assists with SharePoint site development and maintenance, website updates, and template management.Supports the University's Supplier Diversity and Inclusion (SDI) Program to assist to identify qualified MWBE/SBE for the Campus Services community.Ensures quality customer service and support while educating CSBU's on procurement practices and guidelines.Ensure financial compliance with the University P&P's and applicable legal rules and regulations.

Maintained medical record, prepared medical records summaries and chronologies for attorney review and trial preparation.Conducted legal research by gathering information in preparation for trial.Drafted and prepared legal pleadings, subpoenas, and other legal documents, both in-state as well as out-of-state, needed for cases in anticipation of trial.Filed and served various legal documents with courts and opposing counsel.Maintained complex dockets and files.

Responsible for managing key client relationships, determining strategies, and executing client goals that help default service clients/investors protect and legally assume ownership of bank owned real estate.Leading and managing client outreach campaigns and firm marketing process.Packaging and delivering services and solutions to help expand client base.Contributing to product pipeline definition as a voice of the client; gathering and documenting business requirements.Coordinating with other functions of firm to ensure legal services are delivered on time and that client goals are achieved.Functions:• Direct the development, operations and management of corporate compliance programs and projects.• Identify and contain compliance risk with oversight for monitoring, reporting and certification process.• Collaborate with management team to ensure departmental support and full understanding of compliance responsibility.• Create and implement educational programs that comprise of written documentation guides, media presentations, workshops, seminars and conferences.• Develop compliance audit programs and monitor teams that oversee operational audits.• Review data to find patterns of discrimination or misconduct.• Manage and support quality department in the development and deployment of compliance training programs.• Analyze compliance risk and create strategies to provide risk mitigation.• Design, create and update compliance forms and policy documents.• Evaluate compliance reports, investigations and potential compliance violations.• Work with board of directors to address existing compliance cases and form corrective action plans to eliminate similar incidents.

Director of Bankruptcy-Litigation-Evictions-Puerto RicoManaged daily operations and work flow of bankruptcy, evictions & litigation departments. Standardized goals for bankruptcy teams so case flow could increase to generate profit margins. Implemented new training techniques to minimize case errors. Standardized quality assurance for managed departments. Maintained workflow of firm referred evictions for MA/NH/RI/FL and Puerto Rico cases. Direct liaison for mortgage lending clients: OneWest Bank, Select Portfolio Servicing, Inc., J.P. Morgan Chase, Bank of America, N.A., Cenlar FSB, MidFirst Bank, Bayview Servicing, M&T Bank, CitiMortgage, Wells Fargo, and Ocwen.

Delegated team assigned case and maintained work-flow of eviction cases.Prepared proceedings for attorney hearings, trials and court filed motions.Oversight of client internal systems and provisional reporting of team assigned work-flow.Supported as translator for Spanish speaking defendants for all firm departments.

Performed field and sustainment maintenance on small arms, infantry weapons and towed artillery for company weapons as well as conducted inspections of other battalions fire arms/towed artillery. Deployed throughout Eastern Europe supporting NATO humanitarian missions. Responsible for sensitive equipment as well as entrusted with high security clearance.Reached shop foreman non-commissioned officer level.