Norman Elliott Brown Email & Phone Number

New York, New York, United States

New York, Ny (Consultant - Ntt Data Inc.)

I served as a subject matter expert and drive operations targeting continual process improvements, managing relationships with teams and vendors. In addition, I launched incident, problem, service, and capacity management. Some of my accomplishments include: ✪Minimized incidents, anticipating monitoring solutions, in addition to hardware and software, resulting in greater efficiencies and improved response time.✪Impacted investment management by leading onboarding of critical applications with complete compliance.✪Orchestrated product quality and vendor alignment (State Street and Black Rock), relying on excellent alliances and generous communication.✪Led the planning for large projects (infrastructure, software changes, upgrades, replacements) including schedules, disaster recovery tests, failovers, MQ changes, and application changes.

New York, Ny (Consultant - Pride Technologies, Llc)

In this role, I supported the Merchant Banking and Sales and Marketing groups. I planned and executed level 1 and 2 support, besides playing a key role in UAT and post-migration support, employing troubleshooting for applications on user desktops. Some of my accomplishments include:✪Implemented Windows 7 to more than 4,000 global users, impacting 100 desktops daily. I conducted UAT and post-migration, tested and certified application.✪Constructed over 300 virtual desktops and PCs, in addition to BU application bundles. I led build, application installation, testing, user sign-off, in addition to testing White Listing sites with reviews, documentation, and validation of all URLs.

New York, Ny

Oversaw day to day operations for Laugh Factory Comedy Club and Times Square Arts Center. Managed 100-member street team targeting 2000 customers weekly. Launched marketing campaigns for comedy shows and special events.

New York, Ny

I managed the Technical Support Specialist team responsible for the daily processing of the trade and settlement batch system for Institutional Securities Division. Project Manager and Event Planner for the Firm wide Russell Index Reconstitution yearly event. Ran the weekly Change Management Review Board.Some of my accomplishments include:✪Effectively outsourced Morgan Stanley's critical Batch Support Service and Business Cycle processes to an offshore vendor, reducing expenditures by 1.25 million dollars per annum.✪Russell Reconstitution in June 2002, when the Firm's Institutional Securities business surpassed the One Million Trades threshold for the first time with all trade processing being on time.✪Automated the Application Change Management review process.✪Implemented a cross platform support solution within the batch support function.

New York, Ny

In this role, I supported the core trade/accounting systems for clients across the Institutional Securities businesses of the firm. I was responsible for analyzing/resolving production problems, performing detailed problem tracking, and identifying larger trends within the production environment.Some of my accomplishments include:✪Y2K implementation team member responsible for implementing batch programs across the entire mainframe code base.✪1998 CIO Award winner for Outstanding Service as a part of the European Monetary Unit (EMU) Mainframe Command and Control Team.

Greater New York City Area

Master Of Science - Ms, Cloud Computing Architecture

Bachelor Of Science (B.S.), Electrical Engineering