Finetuned is a newsletter that focuses on recommending various bands and genres of music with occasional genre deep dives to as many people as possible! Great music deserves to be shared, celebrated, and cherished.This is a passion project that Richard started to share music with friends with the aim of growing it to high heights!

Summary - Contracted to lead, strategize, and execute marketing efforts related to promoting 2Gether International’sAnnual Gala (their main fundraising event annually).Achievements - - Delivered over seven emails in five weeks centered at key pieces of the event agenda accompanied by over twelve social posts to Facebook and Linkedin- Built and monitored ticketing, registration, donations, and lead qualifying through Eventbrite- More than doubled the donations from last year’s event promotion site, hit registrations goal in less than two months of promotion

Summary - Managed team of account managers, pipeline of 200+ companies, partner program, and all contract renewals. Oversaw cross-functional project execution and documentation processes. Maintained and executed on direct changes to DBMS.Achievements - Maintained over 80% partnership renewal rate YOY. Delivered 90% of revenue. Led documentation processing and projects that reduced overall meetings across all teams and enabled asynchronous work. Solved key product issue for customers (over 200+ companies) through collaboration with product team. Re-worked the entire onboarding process for account managers to the team, reducing ramp-up time by 4 weeks.

Summary - Managed 30+ accounts with 24/7 support via emails and weekly/bi-weekly calls. Delivered marketing campaigns for internal purposes and external customers. Executed daily editing of content (articles, press releases, webinars, etc.)Achievements - Delivered on over 30 marketing campaigns that led to $25k of upsells. Co-led drip campaigns to drive the Partner Program and increased inbound traffic. Leveraged email analytics to improve internal insights and overall email performance by over 40%.

Summary -Worked alongside CMO to drive engagement on content marketing efforts. This ranged from podcast sponsorship and webinars to article breakdowns. Led efforts to drive key relationships in industry in collaboration with CRO.Achievements -Developed key partnerships for the revenue team to amplify hardware integrators and other SaaS partnerships.

Summary - Worked with CEO and two managing general partners to drive engagement across various industries and channels in the way of food service events, fast-service restaurant spaces, and distribution centers. I also established a more cohesive brand voice for Coalition Brands and select clients. I worked with a third-party agency to QA copy and design for a client site to drive e-commerce sales and to assist with the overall re-brand of the key client.Achievements - Delivered thousands of units to end customers for our largest client.

Summary - Soley responsible for entire route system and managing relationships with each account. Through this, I enabled proper inventory management, upsold accounts, renewed annual contracts, and managed all service/maintenance requests. Ran the service department and assisted warehouse inventory management.Achievements - Reduced service ticket completion by 20% through warehouse reorg and system revamp. Reduced service department ticket completion timelines by 75% through improved communication channels and service department reorg.

Summary - Led sales of both commercial and residential accounts for the company as well as led the account management of each. Sold the following services: upholstery steam cleaning, carpet steam cleaning, tile steam cleaning, rug steam cleaning, floor protection, and spot treatments. Executed the appointments previously estimated and closed. Achievements - Created the company handbook from ideation, drafting, printing, and iterating, to the final edition. I also then trained new hires utilizing this handbook, it is still used today as priority training material. The handbook included company policies from PTO, sick leave, communication, how to clean, how to sell, how to organize van, and much more.