Norman ForrestEpsom Downs, Surrey Mob: 07776 368822forrestnorman@ymail.comProfile:Known for my natural drive and enthusiasm, I am customer connected and have in depth sales, account management, organisation development, learning & development (L&D) and project management experience. I am confident working within a changing and demanding environment.I have 2 years Senior Lettings Negotiator/Sales Manager Estate Agency experience (2013 – 2015) mainly in Lettings Management including full management services, commercial/contracts, web site administration/photos/statistics, viewings, inspections, maintenance, landlord communications/relationships, facilitating client Referencing and Check in-Outs/Inventories. My role also includes full support with senior management in Property Sales, Land Development and Investment Services. My IT skills include the standard Microsoft applications, AppleMac and the extensive use of the PMX database technology covering the range of Estate Agency activities. I have 8 years learning & development experience ( BT - 2005 – 2013). Key skills developed during this period include change management, business improvement, design, evaluation and project management.I have 25 years sales & account management experience (BT - 1980 – 2005) which included consultancy, business development, facilitation and coaching disciplines.Certification/Accreditation• Manager Advanced Apprenticeship (NVQ) 2013• ITIL (service management global industry standard) Foundation Certificate 2011• ROI (Return on Investment) Institute Certification 2007 (first employee in BT to secure this certification)• Six Sigma Awareness Certificate of Achievement plus Mastery Assessment for Six Sigma Essentials 2007• Coaching Certification with Prosell 2006• Facilitation Accreditation with One IT 2006