Norman Laputka Email & Phone Number

Manchester Area, United Kingdom

As a System Support Engineer, I provide comprehensive technical support to over 400 users, addressing issues promptly via calls and a ticketing system, often under high-pressure situations. My responsibilities include administering and managing the Yardi system, creating and managing user accounts, and assigning permissions to ensure secure and appropriate access levels. I am committed to improving workflows by identifying inefficiencies and implementing effective solutions, thereby enhancing overall system performance and user experience.Additionally, I conduct training sessions for new staff, equipping them with the necessary skills to use the system efficiently. I also develop and update training materials to support ongoing staff development. Maintaining a comprehensive knowledge base and up-to-date documentation is crucial to my role, as it aids in troubleshooting and ensures consistency in our processes.Furthermore, I actively participate in meetings and training sessions to stay current with new technologies and continuously improve my skills. Collaborating with other IT team members and departments, I strive to provide the best possible support and contribute to the success of our organization through my expertise and dedication.

Calgary, Alberta, Canada

In role as a Level 2 IT Support Specialist, I specialised in diagnosing and resolving complex hardware and software issues. I was part of a team of four support specialists, and together we supported over 1,000 users across various companies, each with unique setups and policies.One of our key clients was DMG Events (Global Energy Show). For this client, I provided on-site support for 12 hours a week, managing 25 users independently while coordinating with their central team overseas.My job involved both on-call and in-person support. This meant driving to client sites to fix issues or set up entire networks, often with remote assistance from my team. My daily tasks included triaging tickets, answering calls, responding to emails, and monitoring software, backups, antivirus programs, and server statuses. I also set up new workstations, phone lines and printers. Another part of my job was to manage domain accounts, work in Azure, Exchange set up and manage VoIP telephones, and provide MSP for the clients. Additionally, I maintained servers, which involved physical cleaning, replacement and configuring them with guidance from third-line technicians over the phone. I also installed access points, routers and run LAN cables when necessary. Provided remote support to help clients with their everyday IT issues (From resetting password to troubleshooting network issues). Anything what affected business performance.Throughout my time in this role, I developed strong skills in task prioritisation and deadline management within a fast-paced IT environment. I prided myself on delivering exceptional customer support and effectively communicating technical information, ensuring optimal system functionality and high user satisfaction.

Calgary, Alberta, Canada

As a Level 1 IT Support Help Desk Technician, my primary responsibility is to providetechnical assistance and support to end-users within our organization. I am the first pointof contact for individuals encountering computer hardware, software, or network-relatedissues. I diligently listen to their concerns, use my troubleshooting skills to diagnose theproblems, and work towards resolving them promptly. Additionally, I assist in the setupand maintenance of computer systems, including installing and configuring hardware,software, and peripheral devices. I also contribute to user training and support by providing clear instructions and guidance on standard software applications andtechnology tools. Overall, my goal is to ensure effective problem resolution, customersatisfaction, and adherence to IT policies and procedures.

Prague, Czechia

As a computer repair technician, I was responsible for installing conducting assessments to determine the extent of damage to all kinds of Apple devices. I also performed stress testing on these devices to ensure their reliability.I meticulously recorded all maintenance and repair work performed on the units. Leveraging my professional experience and technical knowledge, I refurbished units from spare, unused parts, which significantly contributed to the company's revenue growth. My advanced technical skills earned me additional responsibilities within the motherboard repair department.I became proficient in repairing liquid-damaged devices using ultrasonic baths. And also specialised in component-level repairs, including fault diagnosis and troubleshooting on motherboard units, followed by thorough assessments to ensure their optimal performance. One of our biggest client (private school) project was to diagnose, repair and upgrade over 400 laptops within one month in team of 2 technicians while running day to day tasks for the repair shop.

Prague, Czechia

In this role, I managed and distributed content across large display networks. This involved publishing, controlling, scheduling content, and remotely managing various devices. I was responsible for uploading and managing marketing content for some of the biggest brands in the country, ensuring smooth transitions for content changes and promotional materials.My work included installing promotional content on a variety of devices such as Kiosks, LED panels, TVs, and more. I managed content in over 10 different countries, handling various languages and tailoring the content to meet diverse market needs. My role was crucial in maintaining the efficiency and effectiveness of the display networks, ensuring that all marketing content was delivered accurately and on time.

Liverpool, England, United Kingdom

I worked both independently and as part of a team to diagnose and repair a wide range of devices, including desktops, Apple products, laptops, 2-in-1 laptops, and tablets. I successfully resolved issues for the majority of the units I handled.I consistently met weekly targets, working within time constraints in a fast-paced environment. My role involved daily coordination with other departments, which improved overall productivity and efficiency by effectively utilising any downtime.Additionally, I collaborated closely with colleagues to exchange knowledge and expertise, fostering a supportive team environment and enhancing our collective problem-solving capabilities.In this role I become specialised on Apple devices as this was big part of our business and those devices had to be repaired and managed with extra care and precision. I occasionally covered manager position when necessary or during his absence.