As a System Administrator I ensure that the YYC Core Infrastructure is maintained at the highest standards. I work with IT colleagues and vendors on the development and revision of the IT system support strategies in order to ensure that the systems are up and running 100% of the time. This entails monitoring various systems and operations; assisting users and technicians with applications; and ensuring system security and backups are processed.I provide guidance and support to third party Level 1 technicians on complex problems and issues and serve as an on-site escalation point. I develop reports after outages with improvement action plans outlined to eliminate further outages.Job ResponsibilitiesNetwork infrastructure supportCore System server administration, upgrades, and preventative maintenanceResponsible for backups and data securityResponsible for troubleshooting and upgrading server hardwareResponsible for troubleshooting, installing, and maintaining software for platform and airline applicationsCore System MaintenanceChange Requests and Airport Configuration Management AdherenceOn-Site escalation point for L1 maintenance provider

Currently settling into this role, Description will be updated as I take on more responsibilities and define my role in this company.Currently working on Windows 10 deployment, Building new images using WDS/MDT and setting up user experience.

As an Information Systems Specialist III, I assisted in providing basic to intermediate technical support for computers and associated networks. I performed these duties in a face to face customer environment. Support was provided in a 24x7x365 environment.Accomplishments:1. I have managed two major projects both completed on time and with minimal supervision and guidance.2. Automated maintenance tasks that save the company Approx. 8000$ annually in man hours per year per site that has used them.3. Trained and coached employees.