Norm Pack Email & Phone Number

Pittsburgh, Pennsylvania, United States

Irwin, Pa

Managed inventory control and distribution for local facility. Supervised $4.5 M inventory warehouse and trucking functions with one union and six non-union employees. Performed inside sales via inbound phones and over-the-counter delivering excellent customer service and providing accurate parts / products to meet customer needs. Purchased inventory items, jobsite supplies, warehouse and office supplies, managed and controlled inventory, scheduled trucks, and processed accounts payable. Ensured day-to-day operations ran smoothly and efficiently. Investigated issues and resolved problems. Proactively managed safety, DOT and OSHA compliance. Hired, trained, coached and counseled staff.• Partnered with project manager to analyze costs in scaffolding projects and updated pricing to reflect current cost structure improving profit margin and driving revenue.• Developed a process to qualify sales leads directing the customer through inside sales or outside sales as appropriate. Coached inside sales employee on negotiation and OSHA compliant project planning increasing annual revenue consistently over eight years.• Developed an evolving warehouse layout to move most popular products into easy access areas improving efficiency and increasing productivity. • Trained teams in corporate policies regarding safety including forklift certification, DOT rules and OSHA compliance enhancing the work environment and mitigating risk.

Greater Pittsburgh Area

Supervised six-person team in warehouse operations. Scheduled trucks, managed inventory levels and purchased concrete forming supplies for inventory and special orders. Performed inside sales via inbound calls and over-the-counter. Worked with customers to identify and sell parts / products needed. Assisted branch manager in operation of site and problem resolution. Hired, trained, coached and counseled staff. • Sought out product knowledge coaching from direct supervisor and in turn, coached team on features, benefits and competitive edge increasing team expertise and enhancing customer service.

Pittsburgh

Started in Operations Manager role and was quickly promoted to Sales. Set goals and drove commercial sales and rentals. Developed business through cold calling, built relationships, matched customer needs with products, overcame objections and upsold as appropriate. In initial role supervised warehouse operations and six-person team. Managed inventory, scheduled trucks and assisted management in investigating and resolving problems. Performed inside sales both in-person and on the phone. • Developed staffing strategy and recruited initial warehouse / trucking team. Wrote newspaper ads and job postings, interviewed and selected candidates establishing the initial crew. Trained, coached and mentored employees resulting in both initial hires working for more than ten years with employer.

Sold motorized equipment, tools, scaffolding, and supplies to concrete and masonry contractors. Developed business, managed accounts, drove sales through excellent customer service, application of product knowledge, and ability to close the sale.

Pleasantville, Nj

Managed. three-person outside sales, eight-person inside sales teams and contractor crews of union carpenters in the achievement of organizational goals. Supervised contract carpenters responsible for erecting, shoring and dismantling of scaffolding. Hired and developed staff, set goals, coached and counseled as appropriate. Communicated goals and progress to team. PRIOR PROGRESSIVE POSITIONSAssistant ManagerOutside SalesInside SalesMechanicVETERAN U.S. NAVYHonorable Discharge