Norman Paul

Norman Paul Email and Phone Number

PEP Verification Clerk @ Metro-North Railroad @ Metro-North Railroad
new york, united states
Norman Paul's Location
Brooklyn, New York, United States, United States
About Norman Paul

With over 14 years of experience in the transportation industry, including almost two years at Metro-North Railroad in the role of PEP Verification Clerk, I have gained valuable expertise in payroll management and compliance. In my current position, I meticulously handle payroll transactions for our train and engine crew members, ensuring accuracy and adherence to union agreements. This involves processing payments, conducting regular audits to identify any discrepancies, and promptly resolving any issues related to pay shortages.In addition to my role in finance, I have a strong interest in computer software engineering. Currently, I am pursuing a bachelor's degree in this field at Western Governors University and have completed a Google IT Support Specialization course. This certification has equipped me with skills in IT infrastructure, networking, security, and troubleshooting, which I believe are valuable assets in today's digitalized work environment.I am passionate about leveraging my combined expertise in clerical work and IT to contribute to Metro-North Railroad's mission of providing safe, efficient, and sustainable transportation services. I prioritize teamwork, innovation, and customer satisfaction in all aspects of my work. Collaborating with my diverse colleagues allows me to continually learn and grow, and I am eager to make meaningful contributions to our collective success.

Norman Paul's Current Company Details
Metro-North Railroad

Metro-North Railroad

View
PEP Verification Clerk @ Metro-North Railroad
new york, united states
Employees:
1860
Norman Paul Work Experience Details
  • Metro-North Railroad
    Pep Verification Clerk
    Metro-North Railroad Mar 2024 - Present
    New York, New York, United States
    • Validate and process Train & Engine (T&E) crew timeslips for payment via CMS and Kronos.• Conduct weekly audits on CMS transactions and resolve pay shortages queries. • Receive, distribute, and file T&E documents as necessary.• Ensure confidentiality of employee records and assist with payroll processes as needed.• Familiarity with Peoplesoft, CMS, Kronos, Microsoft Excel, Word and Outlook, as well as T&E Union agreements.
  • Metro-North Railroad
    Ticket Seller
    Metro-North Railroad Feb 2024 - Present
    New York, New York, United States
    • Process ticket sales using automated systems.• Provide excellent customer service to passengers.• Assist customers with fare inquiries, schedule information, and travel planning.• Handle cash, credit/debit card transactions, and provide accurate change.• Maintain cleanliness and organization of the ticketing area.• Ensure compliance with company policies and safety regulations.• Collaborate with team members to ensure smooth operations.• Resolve customer concerns and issues promptly and professionally.• Stay updated on transportation services and routes.• Uphold a positive and welcoming atmosphere for customers.
  • Metro-North Railroad
    Customer Service Usher
    Metro-North Railroad Sep 2022 - Present
    New York, New York, United States
    • Facilitated track changes for seamless operations.• Provided exceptional customer service and assistance.• Ensured punctual departures and assisted customers with disabilities.
  • Metro-North Railroad
    Financial Clerk
    Metro-North Railroad Mar 2023 - Feb 2024
    New York, New York, United States
    • Research and analyze On-Board Ticket Sales & Crew Management System reports• Handle and follow up outstanding revenue accounts• Investigate monthly conductor late remittances• Aide in process of replacing damaged or lost TIMs• Answering and responding to conductor phone calls• Monitoring and reporting revenue violations• Auditing Remittance• Field audits• Issuing punches• Conducting new hire revenue orientation
  • Greyhound Package Express
    Shipping And Receiving Clerk
    Greyhound Package Express Oct 2020 - Jul 2021
    New York, New York, United States
    • Assisted customers in tracking and retrieving luggage.• Operated stockcasher efficiently for logistics handling.• Demonstrated versatility and provided comprehensive support.
  • Greyhound Lines, Inc.
    Customer Service / Baggage Agent
    Greyhound Lines, Inc. Feb 2010 - Apr 2020
    New York, New York, United States
    • Ensured smooth customer boarding and disembarking.• Handled luggage and freight with care and precision.• Delivered exceptional customer service and assistance.

Norman Paul Education Details

Frequently Asked Questions about Norman Paul

What company does Norman Paul work for?

Norman Paul works for Metro-North Railroad

What is Norman Paul's role at the current company?

Norman Paul's current role is PEP Verification Clerk @ Metro-North Railroad.

What schools did Norman Paul attend?

Norman Paul attended Bishop Ford Central Catholic High School, Western Governors University.

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