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Norman Paulsen personal email
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As VP IT & Digital at Lolli & Pops, I lead the IT department and oversee all software, hardware, and networking systems across retail, office, cloud, and vendor infrastructures. I have 10+ years of experience in digital transformation, artificial intelligence, software development, organizational design, eCommerce, and digital marketing, with multiple public speaking engagements in these fields.I am passionate about creating long-term strategies for success and growth while still achieving near-term results. I have reduced IT OpEx spend by 32%, decreased AWS spend by 85%, and launched a company-wide digital transformation effort that will impact every aspect of the business. I also have built and led high-performing teams that deliver innovative solutions and exceptional customer experiences. I am a data driven decision maker focused on continuous improvement and continuous learning.
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Vp Of Software EngineeringAccion GroupDenver, Co, Us
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Vp It & DigitalLolli & Pops May 2022 - PresentSan Francisco, Ca, UsHead of IT, responsible for all software, hardware and networking systems across retail, office, cloud and vendor infrastructures. Handle helpdesk, EDI and eCommerce operations and support. Work with logistics, marketing, sales, HR, finance and additional teams to meet end users' technology needs.• Reduced IT OpEx spend 14% in 4 months and 32% in 8 months while overhauling legacy systems, improving overall usability, stabilizing custom projects and increasing security.• Decreased AWS spend by 80% while improving infrastructure stability, adding monitoring, increasing security and implementing a fully automated DevOps pipeline. • Outlined and launched company wide digital transformation effort that will impact every department. Through the course of the next 12 months, we will revamp our point of sales, store internet services and hardware, corporate office hardware, cloud based systems, ERP systems, CRM and loyalty programs. • Upgraded full fleet of point of sales systems in 4 months, reducing processing fees by more than 80%, brining terminals into PCI compliance and increasing sales by adding payment channels like apple pay. -
Sr Director Of Digital Technology And SearchAltice Usa Apr 2017 - May 2022Queens, New York, UsLead a team of 16, with 2 direct reports, that are responsible for coordinating the strategy and delivery of multiple in-house teams and vendor partners covering web, eCommerce and customer care technologies, microservices and API’s, cloud and on-prem infrastructure, and SEM and SEO sales tactics. This includes managing a $50M annual budget.• Built eCommerce funnel that is the largest sales channel (pre-covid) and continue to maintain the lowest cost-per-sale and highest customer retention rates.• Leading digital transformation of all web properties owned by Altice USA, moving them to a standardized technology platform, architecture and cloud infrastructure.• Tasked by senior leadership to build out the SEO and SEM sales channel from the ground up. This included onboarding new vendors and building out a team over 18 months.• Used continuous improvement and agile methodologies on SEM to create the shortest cycle time for testing new paid search marketing tactics. -
Lead Developer EcommerceAltice Usa Apr 2013 - Apr 2017Queens, New York, UsLed a team of 5 onshore and 10 offshore developers that were responsible for building out the eCommerce platform including databases, API, billing system integration, CRM, and order automation. • Oversaw development and implementation of the most advanced ecommerce platform of its kind in the industry, pushing ecommerce sales from non-existent to the number one sales channel in under 5 years.• Participated as the SME, collaborating with senior leadership, in the development and implementation of the eCommerce strategy.• Created the data architecture and reporting suite for monitoring platform uptime, API response times, network traffic, conversion rates, and product performance.• Provided leadership to the most diverse development team (gender and ethnic) for the company, overcoming potential culture pitfalls.
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Chief Operations OfficerOrdercounter.Com Jan 2011 - Jan 2013Pensacola, Fl, UsLed a team of 7, including 2 direct reports, responsible for the daily operations of every department including a call center, support, inventory management, onsite installs, new product development and outbound sales.• Developed first Android point of sale with full integration into registers and printers making company’s product line the best in the industry.• Managed all call center operations for both outbound sales covering normal business hours and inbound technical support covering 24/7 shifts.• Focused efforts on delivering new products and features from the I.T. staff that were designed to meet customer needs while targeting aggressive delivery timelines.• Responsible for install fleet covering the Southeastern United States with two operational hubs.• Monitored and tracked inventory operations and supply chain management from ordering through to customer installation.
Norman Paulsen Skills
Norman Paulsen Education Details
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Webster UniversityData Analytics
Frequently Asked Questions about Norman Paulsen
What company does Norman Paulsen work for?
Norman Paulsen works for Accion Group
What is Norman Paulsen's role at the current company?
Norman Paulsen's current role is VP of Software Engineering.
What is Norman Paulsen's email address?
Norman Paulsen's email address is no****@****ice.net
What is Norman Paulsen's direct phone number?
Norman Paulsen's direct phone number is +131431*****
What schools did Norman Paulsen attend?
Norman Paulsen attended Webster University.
What skills is Norman Paulsen known for?
Norman Paulsen has skills like Java, Sql, Business Analysis, Project Management, Software Development, Maven, Oracle, Jquery, Scrum, Microsoft Excel, Xslt, Subversion.
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