Norman Russell Email and Phone Number
With more than 18 years of experience in hospitality and sales, I’ve worked in top tier organizations such as Four Seasons Hotels and Resorts, Hyatt Hotels, Wickaninnish Inn Relais & Châteaux, Atria Senior Living, bringing a commitment to exceeding customer expectations to every role.I have experience leading, training, and coaching teams. I demonstrate clear and effective cross-cultural communication and bring a positive attitude to my workplace.I have a strong sales background and can easily meet and exceed performance targets. I’m not afraid to take on a challenge, work alongside my team to build them up, and do what it takes to meet our goals. As a professional I focus on nurturing a work environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing outstanding service.
Wickaninnish Inn
View- Website:
- wickinn.com
- Employees:
- 61
-
Front Office SupervisorWickaninnish Inn Apr 2024 - PresentTofino, British Columbia, Canada
-
Night ManagerCarmelo Resort & Spa Nov 2021 - Jan 2024Carmelo, Colonia, UruguayIn charge of overseeing the night audit process and overnight operations.Supervised In House guest accounts and guest profile recognition.Managed guest concerns and provided swift resolution.Maintained guest public areas tidy and appealing, displaying top quality company standards.Monitored daily Front Desk communications, delegating team follow-up actions effectively. -
Community AdministratorVeda Living May 2021 - Oct 2021Prince George, British Columbia, CanadaI was the property administrator responsible for running all day-to-day operations of the building.Used sales and marketing strategies to promote the Veda Living community and engaged students in our student housing proposal.In charge of checking in new students and followed up to make sure they felt at home in their apartment.Coordinated maintenance and housekeeping services, working with different contractors to make any necessary improvements to common areas.In charge of all company-student communications, as well as responsible for finding solutions to any issues or complaints.Inspected all apartments prior to move-ins.Processed payments and various administrative tasks. -
Community Sales DirectorAtria Senior Living Apr 2019 - Apr 2021Prince George, British Columbia, CanadaResponsible for all sales activities related to the residence’s rental units.Achieved double the projected sales target; recognized as a top sales director.Generated new leads, conducted cold calls and regular sales calls.Developed and implemented the 90-day sales and marketing plan.Provided courteous, professional service to clients of all ages and backgrounds.Accurately maintained client details in our CRM client database.Engaged in outreach activities and special events to promote the residence.Completed daily sales reports and was an active contributor in sales meetings. -
Guest Service ManagerSandman Hotel Group Apr 2018 - Apr 2019Prince George, British Columbia, CanadaStarted as guest service agent and promoted to manager within 12 months.Assisted in all aspects of management and operations to company standards.Led team of 7 guest service agents and interviewed and trained new employees.Welcomed guests, provided exceptional service during check in and check out.Accurately handled financial transactions and accounting procedures.Liaised with other departments to address guest concerns & maintenance issues.Managed emergency situations and disputes in a respectful manner. -
Guest Service AgentSandman Hotel Group May 2017 - Apr 2018Prince George, Bc
-
Reservations Sales AgentHyatt Hotels Mar 2015 - Nov 2015Carmelo UruguayResponsible for administering hotel reservations, cancellations, and no-shows.Educated guests about local attractions and booked activities as requested.Coordinated chartered flights, ferry tickets and grounds transfers for guests.Worked closely with travel agents, customers and partners for promotions.Committed to exceeding customer expectations during all interactions. -
Front Desk ReceptionistFour Seasons Hotels And Resorts May 2007 - Mar 2015Carmelo UruguayConducted check in and check out procedures.Facilitated payment collection and monitored guest accounts.Responsible for administering hotel reservations, cancellations, and no-shows.Educated guests about local attractions and booked activities as requested.Coordinated chartered flights, ferry tickets, and grounds transfers for guests.Provided outstanding personalized customer service to all guests.Resolved guest complaints with empathy and resourcefulness.
Norman Russell Education Details
-
Business Administration
Frequently Asked Questions about Norman Russell
What company does Norman Russell work for?
Norman Russell works for Wickaninnish Inn
What is Norman Russell's role at the current company?
Norman Russell's current role is Sales & Hospitality Manager | Passionate about providing outstanding customer service..
What schools did Norman Russell attend?
Norman Russell attended University Of Victoria.
Who are Norman Russell's colleagues?
Norman Russell's colleagues are Kendi Mwirigi, Antoine Gay, Jason Mosher, Callum Bowen, Francis Ray Sabenecio, Mark Finn, Abdessamad Moustaghfir.
Not the Norman Russell you were looking for?
-
Norman Russell
L’assomption, Qc -
norman russell
Trois-Rivières, Qc -
-
1primaryresponse.ca
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial