Norman Smith Email & Phone Number

Moved back to Spalding from Croyde Bay

Croyde Bay Devon

London, United Kingdom

Unison London, United Kingdom

I am currently working with UNISON in London. Managing a Regional Hardware Rollout to 30 sites with 800 users.Just completed a company 800 unit Blackberry handset upgrade. Working with the UNISON Property Team in connection with all IT infrastructure and AVAYA telephone systems relating to new and refurbished Regional Offices (30) including liaising with service providers to ensure all matters are dealt with on a timely and budget related basis. Managed the installation of a Hotel booking and Sage systems. Managing the Conference IT support team of 8 engineers and installation teams for the UNISON National Conference each year. Work entailed setting up communications lines servers and desktop units for over 2000 delegates and staff. During January to September 2005 I took on the responsibility of Head of IT at the CBI, London during it’s transitional period to another supplier.. Managing the IT support team of 5, ensuring all matters were dealt with for 250 users across one central and 12 remote sites.

Unison London

Unison London

Contractor with T-Mobile working on infrastructure projects and Blackberry rolloutContractor with Southern Water managing server installations and desktop upgrades.IT equipment brokerageProperty redevelopmentsStarted the Company to provide contract services to previous employer Freshteam 24-7 and also to carry out property redevelopments.

Contractor with T-Mobile working on infrastructure projects and Blackberry rolloutContractor with Southern Water managing server installations and desktop upgrades.IT equipment brokerageProperty redevelopmentsStarted the Company to provide contract services to previous employer Freshteam 24-7 and also to carry out property redevelopments.

Freshteam. EPOS installation refurbishment and installation services. I was responsible for the introduction of new business into the company and the management of existing customer relationships.

Instigated and managed a project identifying redundant telephone lines in larger Inns establishments, which saved the company £99,000 annually in rental charges.Initiated and managed the introduction of ISDN II lines and switches initially into 600 Inns houses costing £1M with an estimated saving of £500,000 per year. This solution was subsequently rolled out into the rest of the estate of 1,100 Inns houses.Project managed all services in an inter-company move of Dome Cafe Bars from Pelican Group into Inns High St.

Instigated and managed a project identifying redundant telephone lines in larger Inns establishments, which saved the company £99,000 annually in rental charges.Initiated and managed the introduction of ISDN II lines and switches initially into 600 Inns houses costing £1M with an estimated saving of £500,000 per year. This solution was subsequently rolled out into the rest of the estate of 1,100 Inns houses.Project managed all services in an inter-company move of Dome Cafe Bars from Pelican Group into Inns High St.

1999- 2000 Infrastructure Manager, InnsInvestigating and managing a project identifying redundant telephone lines in larger Inns establishments. This work saved the company £99,000 annually in rental charges. Managed a project to move 2,000 payphones to an outsourced service. I initiated and managed the introduction of ISDN II lines and switches initially into 600 Inns houses costing £1M this is expected to save approx. £500,000 per year. This solution was subsequently rolled out into the rest of the estate of 1,100 Inns houses.Project managed all services in an inter-company move of Dome Cafe Bars from Pelican group into Inns High St.1997- 1999 EPOS Services Manager, InnsResponsibilities included management of the overnight polling service to 1500 outlets and maintenance contract of the house EPOS systems. Dealing with the transfer of one third of the estate to a current single maintainer. The maintenance budget was in the region of £1.2 million. For twelve months project managed the installation of a hybrid EPOS solution into the new Kiln and Kettle concept.1995 – 1997 Technical Infrastructure Manager, InnsOn joining the Inns Division I had responsibility for the LAN infrastructure of approximately 22 Novell Servers and 600 PC users. This included the procurement of all IT equipment with an annual budget of £550,000.

Responsibility included the LAN infrastructure project of approximately 22 Novell Servers and 600 PC users, ensuring the procurement of relevant IT equipment with an annual budget of £550,000.

Responsibility included the LAN infrastructure project of approximately 22 Novell Servers and 600 PC users, ensuring the procurement of relevant IT equipment with an annual budget of £550,000.

During 10 years at the company held various positions to enable the progression of career

Responsibilities included management of the overnight polling service to 1500 outlets and maintenance contract of the house EPOS systems. Dealing with the transfer of one third of the estate to a current single maintainer. The maintenance budget was in the region of £1.2 million. For twelve months project managed the installation of a hybrid EPOS solution into the new Kiln and Kettle concept.

Responsibilities included management of the overnight polling service to 1500 outlets and maintenance contract of the house EPOS systems. Dealing with the transfer of one third of the estate to a current single maintainer. The maintenance budget was in the region of £1.2 million. For twelve months project managed the installation of a hybrid EPOS solution into the new Kiln and Kettle concept.

Managed the installation of communications to the new Beer Company Headquarters. This consisted of BT Mega stream, IBM IDNX node, IBM 3745 FEP and 3174 communication controllers using Token Ring.Promoted to Team Leader within the Implementation Team of Communication Services Group.In March 1993 promoted to Network Support Manager supervising a team of three. The network was based on 27 mega streams interconnecting 13 IDNX nodes.

Managed the installation of communications to the new Beer Company Headquarters. This consisted of BT Mega stream, IBM IDNX node, IBM 3745 FEP and 3174 communication controllers using Token Ring.Promoted to Team Leader within the Implementation Team of Communication Services Group.In March 1993 promoted to Network Support Manager supervising a team of three. The network was based on 27 mega streams interconnecting 13 IDNX nodes.

Network Support Manager supervising a team of three. The network was based on 27 mega streams interconnecting 13 IDNX nodes.IBM SNA was provided to 43 sites and a token-bridged Wide Area Network that supports a 3090 mainframe and 10 A/S 400s. Voice was also supported across the network connecting 22 ISDXs, 8 Meridians and various switches. I was the service owner for the Whitbread Polling Service that connects to approximately 4,000 retail outlets each night. I managed the polling team of four for three months and was able to reduce the number of problems my group dealt with. This was due to analysing problems and having a proactive approach to their management

Managed the National Network

Responsible for the provision and maintenance of Voice Systems across the Grand Metropolitan Retailing Estate. Deputising for the Communications Manager on various occasions to ensure the services were not impeded by his absence.

After successfully completing a three-year apprenticeship, I joined Business Systems where my main duties were to install and commission PABX systems, modems, and the fitting of Dataplex equipment.As a Technical Officer in Training I spent four years on PABX Planning, Herald programming Datel, private wire planning and co-ordination. I was promoted in 1983 to Technical Officer. I worked in a Private Service Control where I designed private circuits and supervised their installation. This involved checking of stores, underground cable provision, customer site cabling, transmission line ups, functional speech or data checks and the final handover to the customer.The last twelve months were spent working for the District Megastream Liaison Officer as the sole co-ordinator of Megastream and Kilostream circuits in the Leicester and Northampton areas.TechnicalMS-Office, MS-Project, Lotus Notes, SharePoint, Meridian Reporting, ICL EPOS Network Maintenance, Meridian 1 Administration, Network Management Netview 6000, IBM 973X ISDX , DCA Network Management, Signalling Systems, Data Communications Networks, Provision & Maintenance Speech Circuits, Kilostream Services, Connectors Coaxial No.43, Viceroy, Senator & Ensign CCS, Installation & Maintenance Viceroy, Kinsman, Herald Business Systems, BTICC, Datel Services 1, Basic Transmission Principles, Customer Apparatus PMBX, Basic Stowger, TTA - A, B, C.

Practitioner

Education record

Tec Electronics

Education record

Education record

B

Education record

Education record

Managing Safely In The Exhibition & Events Industry

Education record

Prince II Practitioner (APM Group) July 2007; Prince II Foundation (AMP Group February 2004; Absenteeism & Capability Workshop December 2008