Norman Tey Email & Phone Number

Malaysia

Malaysia

ZEN is one of the leading hospitality groups in Southeast Asia, #1 hotel franchise in the Philippines and top 3 in the region. We are on a mission to make travel better and safer in the world's fastest growing travel market.We help thousands of budget & mid range hotel owners rapidly become more competitive, offer a better service and increase the value of their property. We are backed by #1 emerging markets VC Rocket Internet and #1 Korean travel group Yanolja (backed by Booking.com). We are growing fast! If you are ambitious, join us on our mission to change the travel sector in Southeast Asia by emailing recruitment@zenrooms.com-Optimize current operational procedures in our fully managed properties (Front office, housekeeping, maintenance, etc.)-Set-up processes for newly onboarded properties; includes hiring and building a team-Ensure high customer satisfaction in all properties (both guests and owners) by efficiently solving any issues that may arise -All other tasks related to hotel operations-Ensure efficiency and productivity in all properties-Acts as a consultant to partner hotels-Spearheading new initiatives and processes

Jade Hills, Kajang

-Fully responsible for the operations of the club which include the Membership Department, F&BDepartment, Sales and Marketing Department, Sports Department, Accounts and AdminDepartment, Maintenance Department, Landscape Department, Security Department andHousekeeping Department .-Setting and achieving annual budgets.-Preparation of management papers and other related documents.-Responsible for creating and executing business plans.

Bandar Botanic, Klang

-Fully responsible for the general operations of the club and major in the Sports Division.-To ensure smooth operations and adherence to the standard operation procedures.-Objective to provide the best customer service and to increase division productivity.-To be knowledgeable and well versed in the daily operations of the club.-To monitor the F&B, Sports, M&E, Housekeeping and Security departments monthly workingschedule and ensure sufficient staff on duty at all times.-To assist in the various departments when required.-To provide guidance and support to division staff and strive to enhance their services at alltimes.-To conduct spot checks during peak hours and on ad hoc basis to deter unauthorized usage offacilities by outsiders.-To attend complaints related to sports and operations tactfully.-Preparation of division annual budget and marketing plan to achieve annual target. Responsible to organize sports and social events, competitions and tournaments forclub members as well as guest to increase awareness and involvement-To approach coaches and academies promote and introduce new sport activities, lessons andprograms. To execute bi-monthly / quarterly newsletters or related marketing materials tohighlight events and activities of the club.-To conduct daily tabulation of cash transactions from revenue generating outlets-To ensure that the condition of the clubhouse and all its facilities are in optimal conditionsto welcome members and guest alike.-Proper delegation and monitoring of duties among staff and ensure task are carriedout efficiently-To coordinate with contractors to ensure proper maintenance of the specialized equipment inthe clubhouse.-To attend to any of the members/guest needs.-To implement and amend existing S.O.Ps to create a more productive work environment

Johor Bharu, Malaysia

* Fully responsible for the general operations of the club and major in the Sports Division.* To ensure smooth operations and adherence to the standard operation procedures.* Objective to provide the best customer service and to increase division productivity.* To be knowledgeable and well versed in the daily operations ofthe club.* To monitor the F&B, Sports, M&E, Housekeeping and Security departments monthly working schedule and ensure sufficient staff on duty at all times* To assist in the various departments when required.* To provide guidance and support to division staff and strive to enhance their services at all times.* To conduct spot checks during peak hours and on ad hoc basis to deter unauthorized usage of facilities by outsiders* To attend complaints related to sports and operations tactfully.* Preparation of division annual budget and marketing plan to achieve annual target.* Responsible to organize sports and social events, competitions and tournaments for club members as well as guest to increase awareness and involvement* To approach coaches and academies promote and introduce new sport activities, lessons and programs.* To execute bi-monthly / quarterly newsletters or related marketing materials to highlight events and activities of the club.* To conduct daily tabulation of cash transactions from revenue generating outlets* To ensure that the condition of the clubhouse and all its facilities are in optimal conditions to welcome members and guest alike.* proper delegation and monitoring of duties among staff and ensure task are carried out efficiently* To coordinate with contractors to ensure proper maintenance of the specialized equipments in the clubhouse.* To attend to any of the members/guest needs.* To implement and amend existing S.O.Ps to create a more productive work enviroment

* To perform attendance checking for all staff. * To prepare summary reports for the medical and expenses claims for staff. * Receiving and processing leaves, preparing staff bonefide benefits.* Solving staff discrepancies. * Record any disciplinary action taken. * Scout for new staff as well as liaise with human capital sourcing agencies like jobstreet. * Attend to any other adhoc matters such as staff uniforms and accessories.

* Perform duties of the purchasing executive* Scout for suppliers and request quotations for items that the club wishes to buy* Serve as an intermediary between suppliers and end users* To confirm and validate products are sent in good condition and in the right amount* To bring contractors into the club to survey construction bills* To issue P.O. to the suppliers to confirm purchases* Tallying of P.O. and invoices before sending to accounts* Negotiating with suppliers for the best prices as well as offers* To handle urgent bills and to urge the suppliers to send goods as soon as possible* To perform researches about a product before purchase* To follow up with suppliers when damaged or wrong goods are sent* To handle ad hoc requests from various departments

* Was stationed as the first road show team to go around* To set up and prepare the roller cage with equipments needed to operate during the road shows such as banners, the macros tablet, sampling equipments, dry mooncake samples, petty cash box and such.* To prepare snow skin mooncake samples the night before for all the road show and booths* To organize and delegate work to staff when it comes to storing and sample cutting* To set-up the booth when we reach the location* To assist in setting up the electrical equipments* To problem solve when the space is given is smaller and not able to fit all our equipment* To attend to customers and to explain as well as up-sell the products* To tally the remaining stock with the total sales at the end of every road show* To tally with QC regarding stock balance and storage* To assist in loading and unloading of stock into and from the lorry* To help out at the hotel booth when necessary* To liaise with the organizer before going down to the site* To manage ad hoc requests* To obtain refreshments for the whole team

Penang, Malaysia

Culinary Responsibilities:* To learn, observe and help out with kitchen duties* To assist chefs when we are out for catering functions* To mise en place ingredients before rush hour starts* To man the breakfast station that provides guest with hot dishes such as eggs and local delights* To man the lunch chicken rice station and cater to guest needs* To note various techniques and recipes used* To help with clearing and restocking of buffet counters* To replenish raw materials before and during service hoursHouse Keeping Responsibilities:* To make beds and clean rooms with regards to S.O.P* To restock daily amenities that is provided by the hotel* To man the dirty laundry shoot and to sort them by category to be send for cleaning* To provide staff with clean uniforms before the start of work shifts* Adhere to ad hoc request by guest such as dry cleaning serviceFront Office ( Exclusive lounge ) Responsibilities:* To check in guest with reservations* To assist walk in guest* To appoint clean rooms to the guest and to cater to the guest needs* To make breakfast for the guest such as omelette and egg benedicts* To man the front desk* To serve welcome drinks and snacks* To prepare the breakfast, lunch, tea time and dinner buffet counters* To liaise with housekeeping regarding cleaned and dirty rooms* To man and receive calls

Kuala Lumpur, Malaysia

* To mise en place cutleries, crockery and glassware before and after service hours* To inform chefs when to restock the buffet counters* To clear and set the breakfast tables after the guest has left* To replenish cutleries, serviettes, salt and pepper, and tooth picks when they run out* To greet and handle guest when they come in* To place orders and record them in the macros system