Norman Belen Email & Phone Number

Burnaby, British Columbia, Canada

- Supervise the APTA Team under the direction of the Manager, and manages applications and databases through the full end-to-end readiness process from pre-intake to publication. Delegate tasks and provide direction to team members; monitor performance; and manage conflicts.- Lead operational activities for the APTA Team and collaborate with various IMITS teams, Service Providers and external resources to ensure holistic end-to-end delivery of workplace technology services to the client… Show more - Supervise the APTA Team under the direction of the Manager, and manages applications and databases through the full end-to-end readiness process from pre-intake to publication. Delegate tasks and provide direction to team members; monitor performance; and manage conflicts.- Lead operational activities for the APTA Team and collaborate with various IMITS teams, Service Providers and external resources to ensure holistic end-to-end delivery of workplace technology services to the client. This includes conducting project and change management activities; developing and implementing plans; providing status reports to the Manager; chairing team meetings; recommending and monitoring budgets; and recommending annual goals and objectives for the area of responsibility ensuring consistency with department strategies, objectives, goals and plans.- Lead application, database and peripheral remediation, testing (functional and UAT), packaging and publishing within a managed environment working closely with business units, functional leads, IMTIS technical teams and external resources to fulfill Client’s business and clinical needs. Submit the package to Service Providers for quality assurance and publication.- Support the development and implementation of policies and standards related to application readiness.- Participates in governance meetings, advisory groups, special task forums, and strategic planning sessions, providing independent strategic business and change management advice under the direction of Manager. Show less

Vancouver, Canada Area

This role is responsible for the support of existing and implementation of new applications relating to the Facilities & Support Services Portfolio.Mentor and support in the implementation of an interoperable solution that enables integration of clinical and business workflows across core clinical systems at FH, numerous other regional and provincial integration initiatives;Provide business area support in their use of the health information exchange solution;Providing consulting to… Show more This role is responsible for the support of existing and implementation of new applications relating to the Facilities & Support Services Portfolio.Mentor and support in the implementation of an interoperable solution that enables integration of clinical and business workflows across core clinical systems at FH, numerous other regional and provincial integration initiatives;Provide business area support in their use of the health information exchange solution;Providing consulting to an assigned portfolio in the areas of knowledge management, decision support and in corporate business areas;Perform complex business analysis while leading small to medium information systems projects;Lead team members and partner with clients to facilitate change management strategies for specific projects Show less

Vancouver, Canada Area

Vancouver, Canada Area

Responsibilities include Designing, implementing and managing the line of business applications, solutions and platforms deployed at the head office, including, but not limited to, the Collaboration Platforms, ERP systems, HRIS, BI solutions and Database administration.Coordinating, deploying, managing and monitoring the business continuity strategies for the core set of corporate applications and solutions, and for overseeing compliance of IT internal controls for applications and… Show more Responsibilities include Designing, implementing and managing the line of business applications, solutions and platforms deployed at the head office, including, but not limited to, the Collaboration Platforms, ERP systems, HRIS, BI solutions and Database administration.Coordinating, deploying, managing and monitoring the business continuity strategies for the core set of corporate applications and solutions, and for overseeing compliance of IT internal controls for applications and solutions across the company. Show less

Vancouver, Canada Area

- Implemented Sage Accpac and eRequester for corporate and mine sites, also provided support strategy and maintenance on the systems- Developed and Implemented SharePoint automated forms (Application for Expenditures and various HR Forms) and workflows using Nintex- Designed and Implemented corporate and departmental SharePoint sites as per requirements- Implemented DB backup and maintenance plans to all core applications.- Conducted Backup and Restore strategy to SharePoint… Show more - Implemented Sage Accpac and eRequester for corporate and mine sites, also provided support strategy and maintenance on the systems- Developed and Implemented SharePoint automated forms (Application for Expenditures and various HR Forms) and workflows using Nintex- Designed and Implemented corporate and departmental SharePoint sites as per requirements- Implemented DB backup and maintenance plans to all core applications.- Conducted Backup and Restore strategy to SharePoint and Finance applications- System and security support for business users and third party consultants- Provided solution for secure large file transfers Show less

- Implemented Sharepoint 2010-Manage HelpDesk outsourced support system- Manage ERP (4Site) system- Manage MS CRM- Perform maintenance on SQL databases- Analyze and sustain capacity and performance requirements- Analyze, consolidate and tune database for optimal efficiency- Develop and conduct various training and instruction for system users - Investigate user problems, identify root cause and determine possible solutions, test and implement solutions

-undertake integration testing and support the development and upgrade of SAP ERP 2005 HCM and FI modules-liaise with project team members, client personnel, other Information Services groups and report to the QA & Testing Manager-responsible for regression testing, creating test cases, constructing test file/data suites, executing testing procedures, identifying defects and problems that show up during testing, logging defects, producing clear defect reports and giving status of… Show more -undertake integration testing and support the development and upgrade of SAP ERP 2005 HCM and FI modules-liaise with project team members, client personnel, other Information Services groups and report to the QA & Testing Manager-responsible for regression testing, creating test cases, constructing test file/data suites, executing testing procedures, identifying defects and problems that show up during testing, logging defects, producing clear defect reports and giving status of the test effort to the client-interface with clients, review requirement and technical and other project documentation Show less

 Provide global functional support for PeopleSoft CRM Order Capture and Customer Support modules.  Perform configuration and business requirement analysis work in PeopleSoft CRM modules to support new and existing functionality Collaborate with Functional, Technical and Business Unit groups to resolve complex issues from interface errors, system functionality failures, and correction procedures resulting in expedite resolution Coordinate efforts between product… Show more  Provide global functional support for PeopleSoft CRM Order Capture and Customer Support modules.  Perform configuration and business requirement analysis work in PeopleSoft CRM modules to support new and existing functionality Collaborate with Functional, Technical and Business Unit groups to resolve complex issues from interface errors, system functionality failures, and correction procedures resulting in expedite resolution Coordinate efforts between product development teams and offshore resources Gather and analyze business requirements and validate implementation to ensure quality and functionality Perform detail risk analysis; Provide mitigation plans and identify opportunities of continuous improvements Manage the identification, documentation and resolution of system defects Design, write and execute test plans in highly structured and loosely structured environments and perform all types of testing (functional, integration, regression, user acceptance, stress, performance) Identify, create and document test scenarios and test scripts for system testing; modify Business Process Procedures (BPP) and Functional Design Specs (FDS) to reflect system updates/changes Show less

 Supervise and manage the Quality Assurance Department Build and manage the company’s QA policy, processes and procedures, which improved product quality and on-time delivery  Implement quality control checkpoints throughout the whole Software Life Cycle resulting in a high level of software excellence Collaborate with Product Management, Sales, Development Group and Customer Support teams to define, monitor issues and implement solutions for marketing… Show more  Supervise and manage the Quality Assurance Department Build and manage the company’s QA policy, processes and procedures, which improved product quality and on-time delivery  Implement quality control checkpoints throughout the whole Software Life Cycle resulting in a high level of software excellence Collaborate with Product Management, Sales, Development Group and Customer Support teams to define, monitor issues and implement solutions for marketing applications Build, maintain and monitor the testing server environments and workstations Implement and administer PVCS bug tracking system Handle and resolves technical issues for customer Show less

 Implement quality control checkpoints throughout the whole Software Life Cycle resulting in a high level of software excellence Develop Systems Test Plan, Test Specifications, Test Cases/Scripts, Traceability Matrix, Systems Test Summary and Test Schedules Build, maintain and monitor the testing server environments and workstations Document installation and configuration procedures for product releases and upgrades Handle and resolves technical issues for… Show more  Implement quality control checkpoints throughout the whole Software Life Cycle resulting in a high level of software excellence Develop Systems Test Plan, Test Specifications, Test Cases/Scripts, Traceability Matrix, Systems Test Summary and Test Schedules Build, maintain and monitor the testing server environments and workstations Document installation and configuration procedures for product releases and upgrades Handle and resolves technical issues for customers Show less

 Build and manage the company’s QA policy, processes and procedures, which improved product quality and on-time delivery  Implement quality control checkpoints throughout the whole Software Life Cycle resulting in a high level of software excellence Collaborate with Product Management, Sales, Development Group and Customer Support teams to define, monitor issues and implement solutions for wireless applications Design, implement and maintain Bug/Issue Tracking and… Show more  Build and manage the company’s QA policy, processes and procedures, which improved product quality and on-time delivery  Implement quality control checkpoints throughout the whole Software Life Cycle resulting in a high level of software excellence Collaborate with Product Management, Sales, Development Group and Customer Support teams to define, monitor issues and implement solutions for wireless applications Design, implement and maintain Bug/Issue Tracking and Change Management system that helped develop quality initiatives Develop Systems Test Plan, Test Specifications, Test Cases/Scripts, Traceability Matrix, Systems Test Summary and Test Schedules Build, maintain and monitor the testing server environments and workstations Created and maintained virtual test lab resources via VMWare virtualization Show less

 Document troubleshooting and installation procedures for Customer Service staff Install software and setup and configure servers to be deployed for clients Receive, log, answer calls and troubleshoot technical problems and solve them in a timely manner Perform system upgrades and on-site system installation and integration for existing customers and new projects in the time allocated Perform functional, system integration, and regression tests for new… Show more  Document troubleshooting and installation procedures for Customer Service staff Install software and setup and configure servers to be deployed for clients Receive, log, answer calls and troubleshoot technical problems and solve them in a timely manner Perform system upgrades and on-site system installation and integration for existing customers and new projects in the time allocated Perform functional, system integration, and regression tests for new releases and builds for DDS supported applications Show less

 Analyze, design, implement and maintain solutions incorporating high quality banking systems software Prepare project schedules/presentations, program specifications through extensive analysis of system requirements and collaboration with clients Identify and evaluate system/hardware requirements Prepare test plans/scripts, perform QA testing, troubleshoot and monitor system errors  Build and maintain the testing environments

Bachelor Of Science, Computer Engineering

Microsoft Related Courses

-- 10174 - Configuring and Administering Microsoft Sharepoint 2010 -- 50428 - Sharepoint 2010 Business Intelligence -- 6231 - Maintaining.

Sap Related Courses

Activities and Societies: SAP IT Overview (2 days) Feb 7-8 2008, Vancouver BC Data Dictionary of SAP Systems (3 days) Feb 11-13 2008.

Peoplesoft Related Courses

Activities and Societies: Peoplecode I and II (5 days) Dec 4-8 2006, Vancouver, BC PeopleSoft CRM (2 days) May 3-4 2007, Paris, France.

Mastering And Optimizing Dax Workshops

Sept 19-23 2016, Toronto, Canada Attended training for DAX language