Responsibilities: Develop required software (python, bash and PowerShell) and Cloud infrastructure requested by the Security Operations Center (SOC)Create the necessary tasks and code the required automations to integrate Indicators of Compromise from different sources into a single Maintain software solutions provided to the SOC team.Integrate Citrix main security tool Cortex XSOAR with cloud security services on GCP, AWS and Azure, through APIs.Automate Incident registration process, by creating integrations trough API ingestion from different services as incidents.Design knowledge information to improve the security response from the SOC team.Perform Security breach investigations and remediation as requested by corporate security.Implement MITRE ATT&CK techniques.Achievements:Developed and Released on Production, the following integrations for Cortex XSOAR:-XSOAR+GCP Security and Command Center (SCC): Created a python integration to ingest SCC threats as XSOAR incidents, for Citrix and Wrike. -XSOAR+Slack: Created a py integration to ingest Slack chats by channels and bots as XSOAR Incidents.-XSOAR+Okta WF: Developed a py integration to remotely run Okta Workflows from XSOAR by ID, which performs several actions on user accounts as a security event response. -XSOAR+Azure BLOB storage: Implemented a py integration and a Playbook that ingested a csv list generated by Workday with 'employees under disciplinary processes' and performed the required actions, such as firewall port and benefit programs closing by API calls. Main python developer of the team. Owner of Palo Alto Network; Cortex XSOAR. Applied +20 different MITRE ATT&CK techniques through the environment. Co-creator of Splunk Hybrid search head for Citrix.Created a FlareVM Malware sandbox on AWS under Okta.Investigated and identified a large password leak by a Telegram bot.Confluence Knowledge Base and SOC Eng. team Jira task board creator and owner.

Responsibilities:- Web, Android & iOS Software support. - Automation Engineering (PowerShell, Batch) - Event Handling & Monitoring (Server and Application)- Release & Deployment (Install, Update and Deprecate platforms) - Design & Present trainings to new hires.- Single Sing On (SSO) integration and maintenance - OS Server Management (Windows/Linux)- SQL Data Base configuration and management.- Cybersecurity Management (SSL, HTTPS, PFX, Ports, Firewalls) - Content Delivery (CDNs) & Content propagation on Azure, AWS, Cloudflare, Cedexis, Cloudsigma...- IIS Web server management.- API (SOAP/REST) Implementation and Support.- Knowledge Management Admin of the Entire Company.- Configuration Management on HTML5, JSON, XML, XAML, CSS, - Lead and Implement Continuous Improvement projects. Achievements: - Implemented Knowledge Management process across the company and Managed it for 3 Years.- Created more than 250 Knowledge articles.- Delivered close to 35 trainings (KM, Access Control on SSO, APIs, Atlassian Products, DB servers)- Co-created Customer Facing Self-Access management Solutions on HTML5 and React reducing %5 of work volume.- Co-Integrated Event Handling & Monitoring tool LogicMonitor with PowerShell and Groovy.- Applied ITIL v4 to Continuous Improvement and Project Management processes of the company.

Responsibilities:- Provide worldwide technical support to Data Protector (HP Leading Backup and Restore solution)- Handle Product Issues and Tier 1 Escalations on meetings with customers such as GM, Disney, Microsoft, IBM, US Gov.- On premises application configuration and integration services on SUSE, RHEL, Windows Server, ESXi (virtual machines), OpenVMS, FreeBSD and HP-UX- Integrate the HP Backup solution to Hardware Storage technologies such as SAN, VTL, LTO, StorageTek, StoreOnce…- Integrate the HP Backup solution to Software, Data and Services being backed up (DBs on Oracle and SQL, SharePoints, Exchange, Access, Volume Shadow Copy VSS, Virtual Machines on VMWare, VirtualBox or Hyper-VAchievements: - 3 consecutive Months Top Performer of the team.- Created KM process and Git to place scripts that automated repetitive tasks.- Implemented and Integrated SSO solution. - Completed 3 CI projects successfully.

Responsibilities:- Provide Tier 3 support to internal customers on HTML, JavaScript, operating system, installation, utilization, configuration and connectivity.- Design and deliver courses and trainings on new applications included on the scope of support, new releases and patches for applications already under the scope or to new colleagues. - Coordinate logistics and management of new projects as the IT Academy which provided over 100 classes on diverse technical topics from programming languages such as .NET or Java, office resources such as SharePoint, Exchange and the Continuous Improvement and process management area.- Analysis of complex data for report, presentation and metrics elaboration to be displayed in meetings, conferences and webinars with line of business and shareholders based at 4 different countries. Evaluate processes, identify KPIs, align and implement improvements to mitigate risk and increase operational efficiency.Achievements:- Implemented an employee uptime tracker by chat APIs consumption Designed and managed the company's project Management on PMI, Agile, Six Sigma and ITIL- Created and managed the ergonomics program across the company (Whole Bank worldwide)- Co-Designed and Co-Implemented an access request management policy along with an access request site.

Responsibilities:- Design and implement policies, guidelines, set of rules and a Knowledge Management DB and frontend managed “How to”, “Guidelines” and “Known Error” articles and make them available to required people.- Create and promote processes and standards that guarantees the consistency and integrity of the content, format and legal standards of documentation. - Process every input and have technical review to guarantee that the content of the submitted articles is consistent with the policies and standards of the company and confirm that the technical information is correct, that actually resolves the issue described and that is updated. - Design and present reports of the utilization of the KM Data Base- Stablish baselines and measure the response and resolution times after having implemented KM in order to demonstrate improvements or determine areas of improvement.Achievements:- Besides the KMDB system implemented. I created and maintained a Self Help/Service portal with common known issues and requests, removing up to %10 of request from support channel.- Created a recognition system for top contributors and most useful articles along with HR- Started an academy called HP tech academy and involved colleagues and knowledgeable people to share trainings and other useful information.

Responsibilities:-Apply troubleshooting, investigation and problem-solving techniques in order to find defects or non-expected performance in various products of HP such as printers (Hardware, Software and configuration), Laptops, Network, Outlook, Exchange Server, SAP R/3, remote connections and VPN, Windows (Server and Home Edition), MS Office (Communicator, Word, Excel, Access, Power Point, Publisher), Active Directory, Avaya softphone and devices.- Be available as a point of reference and consultation also known as Subject Matter Expert (SME) for my team and backup SME for other 5 teams within the helpdesk. - As duty manager had to manage escalations from clients where the expectations of service were not met or in any case where the customer shows any dissatisfaction for the service received. - Develop training material and train new and existing team members with knowledge requirements, in cases where new products are added to the support portfolio or on applications already under the scope with updates or new releases.Achievements:- Raised to Subject Matter Expert at 6 months within the company- Created more than 60 troubleshooting guides and articles across the company on diverse topics.- More than 5 times MVP of the team due to CI projects and other improvements- Applied BI and Risk management to detect security breaches within the company. We detected and stopped hundreds of open ports, P2P connections, unauthorized software…

Responsibilities:• Develop teaching material and adapt it to the socio-economic situation of the area.• Present student related performance information when required or requested and devise academic improvement strategies.• Communicate respectfully and professional with the parents and students. • Organize social, academic and sports activities related to student life that provide comprehensive education for students.

• Coordinate and assist to strategy and sales meetings with customers to improve relations and negotiations. • Manage issues related to inventory and control of equipment and sales, evaluate, approve and sing contracts, provisioning of guarantees and all the topics related to customer satisfaction. • Create sale strategies, special discounts and promotion programs to increase sales volume. • Ensure that the product meets the expectations of the customer, safety regulations and provide advice on how to properly use the equipment and supplies distributed in the industry of industrial gases and welding equipment.

• Apply and promote human resources and people management policies on a staff of 52 employees of “El Colono de Limon”, the biggest and main Hardware store in Limon. • Execute auditing to all the financial and inventory areas of the hardware store.• Authorize or decline wiring of funds including payment to suppliers, salaries, replacements and other aspects that requires movements of money or impacts any financial asset. • Present reports of sales, replacements, lost commodities, deterioration of assets, inventory adjustments, credit notes and any other report requested to the Management Board including the CEO and owner of the company.