Norm Arrington Email and Phone Number

-Take direction from, and provide clear and timely updates to, Project Lead or Project Manager-Deploy and configure cloud services according to best practice-Identify opportunities to automate and/or bring efficiency to technical processes-Identify system or performance issues, and develop resolutions-Participate in troubleshooting of infrastructure and/or application related issues-Produce well-written technical project documentation and operational runbooks-Participate in change management processes-Maintain core working hours but remain flexible to support after-hours maintenance and escalations-Participate as a team player capable of high performance and flexibility in a dynamic working environment-Take ownership of issues and act with high sense of urgency when required-Achieve and maintain AWS certifications

-Take direction from, and provide clear and timely updates to, Project Lead or Project Manager-Deploy and configure cloud services according to best practice-Identify opportunities to automate and/or bring efficiency to technical processes-Identify system or performance issues, and develop resolutions-Participate in troubleshooting of infrastructure and/or application related issues-Produce well-written technical project documentation and operational runbooks-Participate in change management processes-Maintain core working hours but remain flexible to support after-hours maintenance and escalations-Participate as a team player capable of high performance and flexibility in a dynamic working environment-Take ownership of issues and act with high sense of urgency when required-Achieve and maintain AWS certifications

- Designing, defining, and administering multiple environments for new or existing computer systems hosted on Amazon Web Services (AWS)- Analyzing AWS services and offerings in order to recommend implementation and automation options for a cloud Enterprise environment, security services and offerings for AWS- Identify and implement AWS best practices, techniques, and procedures.

-Technical Team Lead of 8 Operations Support personnel -Operations and sustainability support of enterprise management system and services provided to customer-Technical support of overall health and maintenance of operating system environments in support of 24/7 operations-Application software deployment and preventive maintenance-IdAM service monitoring, metrics analysis, and discrepancy resolution-Create and track incidents and service requests through Remedy

-Operations and sustainability support of enterprise management system and services provided to customer-Technical support of overall health and maintenance of operating system environments in support of 24/7 operations-Application software deployment and preventive maintenance-IdAM service monitoring, metrics analysis, and discrepancy resolution-Create and track incidents and service requests through Remedy

-Technical support of application and various services provided to customer-Frequent and direct interaction and collaboration with customers and peers-Technical support of overall health and maintenance of operating system environments in support of 24/7 operations-Perform day-to-day operations and support of the Red Hat and Windows environments-Perform tier-2 escalation support of computer systems in a multi-server environment in operationsSupport on-call escalation procedures-Monitor systems through What’s Up Gold-Mitigate security findings on servers-Perform server maintenance and patching through Red Hat Satellite Server and Windows Server Updates Services-Create and track incidents and service requests through Remedy

Technical support of overall health and maintenance of the client's operating system environments in support of 24/7 operationsPerform day-to-day operations and support of the client's Red Hat and Sun Solaris environmentsPerform tier-2 escalation support Support of computer systems in a multi-server environment in operationsSupport operating system changes required for the transition of new applications.Support on-call escalation procedures

Monitoring UNIX/Linux based system/servers in a 24/7 operations environmentDaily maintenance, backup/recovery, performance tuning, scripting, and monitoring various systemsFrequent and direct interaction and collaboration with customers and peers

Supervise computer and technical support of labsSuccessfully lead course preparation planningGenerate effective classroom presentation materials: PowerPoint presentations student handouts, detailed syllabiManage inventory office supplies; monitored levels/ordered necessary restocksEffectively assist with budgeting; supplies, payroll, grant programs