Norman Davis Email & Phone Number

United States

• Monitored inventory levels and replenished stock as needed. • Forecasted supply and demand requirements to ensure stock availability.• Collect data and statistics on incoming traffic from our marketing strategies.• Provided customer service via social media, email, and/or by phone. Giving fast response times

United States

• Analyze malfunctions in electronic or mechanical safety warning devices. Repair or replace defective components.• Assist Quality Assurance Manager with inbound returns and outbound distribution by entering repair/replace orders for customers.• Troubleshoot/debugging, provide technical support, answer questions for internal and external customers, generate RGA’s, and assist with production updates.• Install products into vehicles, maintain customer contact and management reporting system (JIRA) to document data of all corrective actions

United States

• Report technical issues from law firms, and answering questions regarding upgrades, installations, and other software/hardware issues.• Identify potential outages and escalate unresolved issues to team leads with the Service Now ticketing system.• Used remote access, user admin, and other tools to effectively implement steps to resolve problems

Edwardsville

• Understands TL9000 and ISO9000 requirements and their relationship to warehousing.• Tracks progress and reports to management as well as deliver and maintain the weekly and daily goals.• Proactively identify and eliminate equipment demand/supply alignment gaps

Saint Louis, Missouri

Commute back and forth between different location to check inventory and complete audits on merchandise.• Troubleshoot and resolve function in numerous Google, Logitech, and Lenovo products making sure there running correctly and demos are working.• Lead various teams in many timed projects and ensure that they are at 100% satisfaction

Saint Louis, Missouri

Troubleshoot user computer issues via Remote.• Fixed printer problems, active directory, and any issues with Citrix.• Educated users on how to use an EHR system (Electronic Health Record) called Epic.• Proficient in creating a ticket when troubleshooting doesn’t work with the ticketing service called Service NOW.

Saint Louis, Mo

Saint Louis, Missouri

• Designed an instructional technology program for program participants.• Assisted with revamping the current technology infrastructure of the facilities.• Served as a member of the technology committee with corporate and nonprofit volunteers.• Developed process for collecting data on the athletics programs

5351 Delmar Blvd.

Direct Care Aide or Psychiatric Technician is responsible for promoting a supportive therapeutic relationship which helps the client growth throughout their stay at MPC.

195 E St.

Responsible for personnel and administrative support to over 20 soldiers; processes, reviews, update, and coordinates a soldier’s personal data (i.e. dental, health, and emergency records). I also make sure each soldier on the payroll get the proper pay for the days of training attended.

8509 Eagar Rd.

Work directly with customers to achieve our sales goal for the week or the year. Work the cash register, plan and execute restocking the clearance racks and the men’s section on the sales floor.

Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: ACE Mentoring Program Junior Achievement Program Chess Club and Math Club Big Brothers and Big Sisters HS.

Information Technology

Cybersecurity and Networking courses leading to CompTIA N+ and S+ Certification