Norman Edsel Tan Email & Phone Number

Philippines

To provide application and technical support to customers, answering complex questions on function and usage of products via the telephone and/or Internet.To support includes functional analysis, program analysis, testing and debugging to resolve customer reported issues.To support liaison between company and customer in a highly team-oriented environment.To support customer feedback to product development staff.Possesses working knowledge of Windows Operating Systems, devices (printers), Relational database (preferred Sql server), ERP/CRM systems, analytical skills, and basic knowledge of operating environments.Other responsibilities include providing After Hours support coverage for critical incidents to customers in the evening, weekends, and Holidays, as well as Special events support.To support customers in all system/technical issues.To communicate with customers with value added responses, technical related questions/problems, and resolutions via the telephone or Internet. Documents value-added responses and resolutions in required tracking systems.To follow up, testing and troubleshooting including remote desktop viewing through tools such as Zoom or MS Teams.To support and quality assurance areas.To works directly with internal Support Reps on issues managed by the Systems Team.To work with management to provide customer feedback to product development staffTo provide IT support via phone, email and chat

Manila, National Capital Region, Philippines

Generate client leads to buy, sell, and rent a property.Counsel clients on market conditions, prices, and mortgages.Develop a competitive market price by comparing properties.Create lists for real estate sale properties, with information location, features, square footage, etc.Show properties to potential buyersPresent purchase offers to sellers.Facilitate negotiations between buyers and sellers.Review purchase contracts to ensure terms are met.Promote properties with ads, listings, and open houses.Prepare loyalty contracts, purchase agreements, deeds, and other documents for each real estate transaction

Manila, National Capital Region, Philippines

Provide IT support via phone, email and chatPrioritize incident and request tickets by impact and severityGuide employees setting up computer equipment remotelyNotify team lead and/or supervisor of trending issues, offer suggestions or solutionsUnpacking and storing shipping supplies and computer equipmentImaging computersShip computer equipment

National Capital Region, Philippines

Provides technical support and assistance Via phone, email or remotely Perform remote troubleshooting through diagnostic techniques and pertinent questions Assist Determine the best solution based on the issue and details provided by End UsersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on procedures

Manila, National Capital Region, Philippines

Answer incoming calls from customersAssist customers with requests for information, complaints, making appointments, and resolving issuesCollect copays and deductible paymentsMaintain and update customer and referral informationEnsure patient forms contain all necessary billing

Philippines

Ncr - National Capital Region, Philippines

Developed new distributors / resellers or channel partners Conduct a Product Enablement(online and Face to face)Sales support - After sales, Post sales and Pre-salesHandle inventory stock (samples and demo units)Generate a lead sale, Outbound callsAnalyze the performance of distributors and resellers to maximize sales revenue with highest efficiency

Manila, National Capital Region, Philippines

Support and Troubleshoot Intl issue Log all calls in the Service Desk ticketing tools such as ServiceNoWContact for phone calls, emails, chats and Self-service tickets from staff regarding IT issues and queriesReceiving, logging and Managing calls from internal staff via telephone, email, chat, voice mail, self-service etc.Troubleshooting of IT related problems from in-house software to hardwareEscalate unresolved calls to the infrastructure support teamsResponsible for ongoing maintenance of company’s desktop environmentConduct Product enablementField Support (troubleshooting) Audio Video ConferenceProvide quotation for Polycom Hardware and softwareSupport After-sales, Post-sales and Pre-sales supportPOC (Proof of Concept)Support trade and exhibitionTravel abroad for technical support (Asia