Norman Farmer Email & Phone Number

Tampa, Florida

(Humana, Aetna, United Healthcare) Enrolled seniors in Medicare Advantage and Medicare Supplement plans (inbound and outbound calls): Assessed prospects' insurance needs in detail. Analyzed health conditions, looked up their physicians, hospitals and prescriptions needed to find an appropriate plan for each individual at the lowest possible cost. Provided cost/benefit analysis and signed members to plans. Sold and enrolled individuals and families in Humana Dental and Vision insurance… Show more (Humana, Aetna, United Healthcare) Enrolled seniors in Medicare Advantage and Medicare Supplement plans (inbound and outbound calls): Assessed prospects' insurance needs in detail. Analyzed health conditions, looked up their physicians, hospitals and prescriptions needed to find an appropriate plan for each individual at the lowest possible cost. Provided cost/benefit analysis and signed members to plans. Sold and enrolled individuals and families in Humana Dental and Vision insurance plans. Met or exceeded company sales goals on a weekly basis, Show less

Tampa, Florida, United States

Medicare Advantage and Medicare Supplement Plans (including Humana Dental/Vision Plans) Enrolled seniors in Medicare Advantage and Medicare Supplement plans (inbound and outbound calls): Assessed prospects' insurance needs in detail. Analyzed health conditions, current physicians and prescriptions needed to find an appropriate plan for each individual at the lowest possible cost. Provided cost/benefit analysis and signed members to plans. Sold and enrolled individuals and families in… Show more Medicare Advantage and Medicare Supplement Plans (including Humana Dental/Vision Plans) Enrolled seniors in Medicare Advantage and Medicare Supplement plans (inbound and outbound calls): Assessed prospects' insurance needs in detail. Analyzed health conditions, current physicians and prescriptions needed to find an appropriate plan for each individual at the lowest possible cost. Provided cost/benefit analysis and signed members to plans. Sold and enrolled individuals and families in Humana Dental and Vision insurance plans. Show less

Tampa/St. Petersburg, Florida Area

Managed over 300 life and fire (contents) insurance accounts per month by interacting face to face with my clients. Collected $17,000 in monthly premiums every month from my book of business. Met with customers daily in their home or small business to assist them in selecting the right insurance product and correct coverage to meet their personal needs and budget. Scheduled annual reviews with my customers to review their insurance policies and offered additional insurance coverage if needed… Show more Managed over 300 life and fire (contents) insurance accounts per month by interacting face to face with my clients. Collected $17,000 in monthly premiums every month from my book of business. Met with customers daily in their home or small business to assist them in selecting the right insurance product and correct coverage to meet their personal needs and budget. Scheduled annual reviews with my customers to review their insurance policies and offered additional insurance coverage if needed By providing professional customer service and responding to my customers needs in a timely manner kept my customer retention rate at 95 percent Used the corporate computer to look up, calculate and provide quotes on the different Kemper products to potential customers. Assisted customers in making policy changes including adding beneficiaries and child riders. Updated personal information which included address changes and phone numbers. Entered and submitted electronically policy and premium loans when requested by the client. Showed empathy while assisting the client with filing a claim when the need arose. Maintained an office low of three percent in arrears on a weekly basis beating the company goal of six percent. Only 5 agents out of 30 in our district office met this goal. Met or exceeded my weekly sales quotas. Submitted weekly reports for managements review and approval. Show less

Clearwater, Fl

Made and received approximately 60 calls per day during Open Enrollment to existing Medicare members. Provided questions and answers to current and prospective members about available health plans in their zip code, county, or region. Read and interpreted health plans including copays, coinsurance, and deductibles providing members valuable information in selecting a plan that would fit their needs and budget. Looked up doctors, specialist, outpatient clinics, and hospitals in corporate… Show more Made and received approximately 60 calls per day during Open Enrollment to existing Medicare members. Provided questions and answers to current and prospective members about available health plans in their zip code, county, or region. Read and interpreted health plans including copays, coinsurance, and deductibles providing members valuable information in selecting a plan that would fit their needs and budget. Looked up doctors, specialist, outpatient clinics, and hospitals in corporate website directories for members to ensure their providers were in network. Used the company computer management software on a daily basis for lead tracking, client status and follow-up. Navigated and reviewed Medicare and health plan websites and resources to ensure I was providing the correct information to the member before completing their enrollment application. Assisted members to see if they qualified for extra help in paying their premiums, deductibles, and copays. Communicated via telephone and email to health plan provider’s point of contacts on a weekly basis to ensure member applications were being reviewed and processed in a timely manner. Displayed a professional demeanor at all times to management, coworkers, and members by providing excellent oral and written communication skills including good grammar, voice, and dictation. Consistently scored excellent ratings on weekly Quality Assurance reviews. Show less

Tampa, Florida

2014 – 2015Health Insurance Customer Service and Sales Completed approximately 200 health plan changes and new enrollment applications following a strict script during rhe 2014 Open Enrollment period. Provided questions and answers to current and prospective members about available plans in their county. Read and interpreted health plans including copays, coinsurance, and deductibles providing members valuable information in selecting a plan that would fit their needs and budget.… Show more 2014 – 2015Health Insurance Customer Service and Sales Completed approximately 200 health plan changes and new enrollment applications following a strict script during rhe 2014 Open Enrollment period. Provided questions and answers to current and prospective members about available plans in their county. Read and interpreted health plans including copays, coinsurance, and deductibles providing members valuable information in selecting a plan that would fit their needs and budget. Looked up doctors, specialist, outpatient clinics, and hospitals in our website directory for members to ensure their providers were in network. Used the CRM Management Software on a daily basis for lead tracking, client status and follow-up. Made approximately 250 outbound calls per week to members who were eligible for plan changes. Displayed a professional demeanor at all times to management, coworkers, and members by providing excellent oral and written communication skills including good grammar, voice, and dictation. Consistently scored excellent ratings on weekly reviews. Show less

Tampa, Florida

Market and sale Florida Blue Cross and Blue Shield health insurance products. Receives approximately 40 incoming calls daily from members and prospective customers inquiring about healthcare coverage for their families including hospital confinement, critical illness, dental and life insurance. Assisted and enrolled approximately 10 new members daily by helping them assess their healthcare risks and selecting a plan on the Marketplace that met their healthcare needs and fit their budget.… Show more Market and sale Florida Blue Cross and Blue Shield health insurance products. Receives approximately 40 incoming calls daily from members and prospective customers inquiring about healthcare coverage for their families including hospital confinement, critical illness, dental and life insurance. Assisted and enrolled approximately 10 new members daily by helping them assess their healthcare risks and selecting a plan on the Marketplace that met their healthcare needs and fit their budget. Engaged with customers daily building confidence, loyalty and value by branding Florida Blue's health insurance products as second to none in the healthcare marketplace. Calculated financial subsidies helping too substantially reduce members healthcare premiums. Up sold ancillary healthcare products and services that were appealing to at-risk customers. Participated in team building activities that fostered morale and comraderie. Consistently scored excellent ratings on monthly performance reviews. Averaged 98% on Quality Assurance scores. Show less

Tampa/St. Petersburg, Florida Area

Life, Health, & Annuity Insurance License (2-15)Independent Adjuster License (All Lines 5-20)NATIONAL AGENTS ALLIANCE, Burlington, NC 2012 – PresentProvider of life, health, annuities, & mortgage protection insurance products. Insurance Sales BrokerMarket life, annuities, and mortgage protection insurance product lines for Mutual of Omaha, Columbian Financial Group, Monumental Life, ING Group… Show more Life, Health, & Annuity Insurance License (2-15)Independent Adjuster License (All Lines 5-20)NATIONAL AGENTS ALLIANCE, Burlington, NC 2012 – PresentProvider of life, health, annuities, & mortgage protection insurance products. Insurance Sales BrokerMarket life, annuities, and mortgage protection insurance product lines for Mutual of Omaha, Columbian Financial Group, Monumental Life, ING Group, Foresters, and Fidelity and Guaranty Life. Researched, identified and successfully sold to potential clients through company provided leads, referrals, networking, and cold calling. Participated in weekly teleconference calls with manager to check on progress and up to date polices and procedures. Attended weekly regional sales manager meetings to learn about new product lines of insurance and marketing stratagies. Submitted weekly reports to corporate office providing number of customers contacted, sales closed, weekly goals, and training seminars attended. • Marketed and negotiated life and annuity insurance plans with clients showing them different coverage options and helped them select the best product to meet their family’s needs.• Scheduled and conducted 15+ sales presentations weekly to potential clients throughout central Florida.• Followed up with the customer after the sale to answer any questions they may have in regards to their new policy. This established a sincere customer relationship and retention of their business.• Made over 250 cold calls per week.• Proficient in all the company’s products including whole life, term, and mortgage protection insurance.• Consistently thrives in meeting challenges, overcoming obstacles, and closing sales. Show less

Tampa/Orlando/Sarasota/Fort Myers/Ocala, Fl

SUPERVISOR, Tampa, FL Courier Express, Inc.; Contractor (2011-2013); deliver medical supplies/products to veterinarian hospitals/clinics throughout 4 counties in the Tampa Bay area. Plan, schedule, and maintain 2 routes; coordinate delivery/pickup times with corporate lab technician and dispatcher; generate detailed daily delivery reports.• Consistently deliver… Show more SUPERVISOR, Tampa, FL Courier Express, Inc.; Contractor (2011-2013); deliver medical supplies/products to veterinarian hospitals/clinics throughout 4 counties in the Tampa Bay area. Plan, schedule, and maintain 2 routes; coordinate delivery/pickup times with corporate lab technician and dispatcher; generate detailed daily delivery reports.• Consistently deliver products in a timely manner; recognized for reliability and accuracy by the Regional Manager and staff. • Assisted in writing company training manual for new hires which included corporate policy and procedures. • Negotiated route contracts with management.Medical Delivery Services; Supervisor (2006-2011); provided delivery services of nuclear medicine products to General Electric Health Care, Cardinal Health Care, Mallinckrodt, Covidien, and PETNET. Supervised 7 associates and designed/managed daily route schedules to hospitals, pharmaceutical labs, and oncology treatment centers in central Florida. Accountable for customer service, route scheduling, associate training, performance reviews, and resource allocation. Maintained accurate delivery records, documentation, and drivers’ logs to meet federal/state laws and regulations. Oversaw employee recognition program. • Selected for lead role in corporate training video; implemented company-wide for all associates.• Redesigned routes to improve efficiency and decrease costs (fuel surcharges). Metro Courier Services; Contractor (2004-2005); sorted, organized, and routed-out 200+ parcels daily, to include optical, dental, Realtor, payroll, and bank packages. Managed 150-mile round-trip route with 60+ stops daily. Completed end-of-day cash reconciliation; handled up to $10K in cash daily. • Received regular pay increases based on performance. Show less

Meridan, Ms/Tampa, Fl

Marketed life and health insurance product lines for Guarantee Reserve, United American, Americo, and Cotton States. • Recipient, Quick Start Award, Salesman of the Quarter. • Grew account base from 0 to 100+ renewable accounts.• Made approximately 250 cold calls per week with an average of 12-15 appointments set.• Exceptionally successful in converting old leads/accounts into new sales.

Tampa, Fl

Managed administration office and provided support to HR Director and 4 department managers. Minimized expense and work stoppage by accurately budgeting, ordering and maintaining department supplies for 100+ associates. Prepared and handled confidential information, personnel files, and associate evaluations in compliance with company requirements. • Scheduled and coordinated HR department team building events; secured site location, conference rooms, Audio/Visual needs, and negotiated… Show more Managed administration office and provided support to HR Director and 4 department managers. Minimized expense and work stoppage by accurately budgeting, ordering and maintaining department supplies for 100+ associates. Prepared and handled confidential information, personnel files, and associate evaluations in compliance with company requirements. • Scheduled and coordinated HR department team building events; secured site location, conference rooms, Audio/Visual needs, and negotiated vendor services (food, beverage).• Compiled and provided detailed HR reports/surveys to corporate office analyst regarding referral program.• Selected to partner with marketing manager to review monthly inventory reports and assess "employer of choice" programs; reallocated funds/services based on report findings.Help Desk Administrator, Human Resources (1998-1999)Managed help desk to provide corporate policy/procedure and benefit administration assistance to 2,500+ associates. • Assisted management recruiting with special hiring initiatives; recruited quality applicants at corporate job fairs and met all hiring goals.• Facilitated new hire process; compiled and delivered welcome packages for approximately 60 new hires per month.• Reviewed and maintained vendor contracts for company equipment; ensured service and maintenance guidelines were followed to eliminate replacement costs and downtime.Corporate Administration (1997-1998)Provided administrative assistance to management staff; maintained and operated mailroom systems and equipment. • Routinely met customer service standards by processing approximately 5,000 pieces of mail daily.Customer Relations Associate (1996-1997)Analyzed and resolved customer account inquiries. Assisted customers with opening/closing accounts, credit line increases, misapplied payments, and encoding errors.• Handled average of 110+ calls daily with 95% quality rate (exceeded company standards). Show less

Independent Adjusters License Course (All Linrs (5-20), Insurance

Business Administration And Management, General

Business Administration And Management, General

Business Administration And Management, General

Diploma, Information Management

Diploma, Management And Leadership

Diploma, Management And Leadership