Norman Chew Email & Phone Number

Greater Los Angeles Area, California

Technical pre-sales support for Informatica's data management solutions (Cloud and on-premise), including Data Integration, Application Integration, Data Quality, Master Data Management, and Data Governance.

Greater Los Angeles Area

Provide pre and post-sales technical support for iWay Software product solutions focused on data integration, data quality, and master data management (MDM).• Data Integration: architect workflow automation and business process management (BPM) using software adapters and ESB (Enterprise Service Bus) technologies.• Data Quality (DQ): architect & promote full data lifecycle management, including data profiling, cleansing, enhancement, monitoring & reporting.• Master Data Management (MDM): master data modeling & automation to maintain effective consistency of master data across an enterprise environment.

Southwest United States

Provide pre-sales technical and architectural support for Tivoli software sales to major accounts in the southwest region of the United States, including American Express, Honeywell, and Warner Bros Entertainment Company.• Attained “trusted advisor” status with customers by leading and collaborating in large enterprise, highly complex, multi-vendor projects. • Architected Service Oriented Architecture (SOA) monitoring solution, executed complex proof-of-concept test in client environment, and coordinated technical resources across multiple organizations, resulting in selection of Tivoli products as foundation for additional future sales. • Captured client technical mindshare by coordinating and delivering educational and knowledge transfer sessions on Tivoli solutions.• Removed technical roadblocks to Tivoli sales efforts by building strong client relationships and acting as technical liaison between client and internal product teams, resulting in over $1.5M of combined revenue for accounts in 2011

United States

Delivered technical consulting (architectural design, recommendations, general support) on Netcool Omnibus family of products, to major U.S. telecommunications carriers, such as Sprint, Qwest Communications, Clearwire, and Boingo Wireless. • Increased customer satisfaction and risk mitigation by actively facilitating resolution processes between client and Technical Support organization to drive timely resolution to critical client issues.• Actively supported & drove sales opportunities through product presentations, demos and proof-of-concepts, resulting in over $1M revenue in 2009.

Greater Los Angeles Area

Served as technical evangelist for network and application Root Cause Analysis (RCA) software, performing customer presentations, demonstrations, proof-of-concepts, and implementation support.• Architected multi-vendor RCA solution for DirecTV, which provided automated problem detection, alerting and remediation, allowing DirecTV to understand business-level impact by dramatically decreasing number of extraneous problem events by over 50%.• Developed customer reference accounts and increased customer loyalty with accounts such as Boeing Satellite Systems, by providing onsite presence, product implementation / upgrade assistance, and onsite product training.

Greater Los Angeles Area

Provided Level-3 technical support for Concord Data Systems management software and collaborated with colleagues on overall monitoring architecture supporting over 6,000 bank branch offices across the United States.• Designed and delivered performance and availability reports to bank management, allowing them to make informed decisions related to IT infrastructure capacity & performance.• Decreased IT outage risk through proper maintenance of the bank’s availability & performance monitoring system (Concord), including both hardware and software upgrades.

Greater Los Angeles Area

Identified and drove future product capabilities as direct, client-facing field marketing lead responsible for understanding customer, industry, and competitive directions. • Increased product value to customers through collaboration with the Director of Marketing on ideas for product branding, positioning and future capabilities.• Designed a web-based product demo and trained sales personnel on its use as a tool to facilitate the sales process.

Greater Los Angeles Area

Managed development, signing, relationship, equipping, and product sales of reseller partners in Europe and Asia Pacific.• Initiated individual pricing and marketing approaches for product sales in Korea, Japan, Singapore, United Kingdom, Germany, and Italy that produced $250K annual revenue.

Greater Los Angeles Area

Architected wide area and local area network solutions using 3Com routing and switching products for customers in the greater Los Angeles area of southern California. • Increased computing productivity by facilitating a technology transition from shared Ethernet to VLAN’s and L3 switched networks for enterprise companies and educational institutions such as kinko’s, Card Services Int’l, and UC Santa Barbara.