Norman Allen

Norman Allen Email and Phone Number

Logging as a service SRE Lead @ Morgan Stanley
Halifax Regional Municipality, NS, CA
Norman Allen's Location
Halifax, Nova Scotia, Canada, Canada
Norman Allen's Contact Details

Norman Allen personal email

n/a
About Norman Allen

Unix/Linux Systems administrator, FOSS advocate, and technologist.

Norman Allen's Current Company Details
Morgan Stanley

Morgan Stanley

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Logging as a service SRE Lead
Halifax Regional Municipality, NS, CA
Website:
morganstanley.com
Employees:
94640
Norman Allen Work Experience Details
  • Morgan Stanley
    Logging As A Service Sre Lead
    Morgan Stanley
    Halifax Regional Municipality, Ns, Ca
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  • Morgan Stanley
    Service Delivery Manager
    Morgan Stanley Dec 2023 - Present
    Montreal, Quebec, Canada
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  • Morgan Stanley
    Logging As A Service Sre Lead
    Morgan Stanley Sep 2019 - Present
    Montreal, Quebec, Canada
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  • Morgan Stanley
    Enterprise Monitoring Sre Lead
    Morgan Stanley Aug 2018 - Aug 2019
    Montreal, Quebec, Canada
    The IT Service Owner for the Enterprise Monitoring suite of applications in Morgan Stanley. This includes IBM/Netcool, plus internally developed monitoring and alerting solutions.• An escalation point of contact for end user support, software upgrades, outage mitigation and risk assessment, as well as day-to-day break fix work. Also responsible for the upkeep of technical documentation and processes, incident management and subsequent Problem Management.• Worked closely with other infrastructure and application support teams to ensure smooth functioning of the monitoring infrastructure, and in onboarding new platforms into the monitoring ecosystem.• Administered, maintained and expanded plant infrastructure to better provide mission critical systems as well as ensure that maximum availability was met.• Worked closely with other groups to ensure that risk analysis and mitigation strategies were implemented.• Agile squad member for DevOps related work to support the internally developed applications.
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  • Morgan Stanley
    Enterprise Monitoring Devops
    Morgan Stanley Feb 2017 - Aug 2018
    Montreal, Canada Area
    Responsible for the day to day operations of IBM Netcool/Omnibus plant as well as several internally-developed monitoring applications. • An escalation point of contact for end user support, software upgrades, outage mitigation and risk assessment, as well as day-to-day break fix work. Also responsible for the upkeep of technical documentation and processes, and oncall incident management.• Worked closely with other infrastructure and application support teams to ensure smooth functioning of the monitoring infrastructure, and in onboarding new platforms into the monitoring ecosystem.• Administered, maintained and expanded plant infrastructure to better provide mission critical systems as well as ensure that maximum availability was met.• Worked closely with other groups to ensure that risk analysis and mitigation strategies were implemented.• Worked closely with network and Unix operations teams to ensure availability of the plant.• Assisted in development of processes, procedures and tooling to assist in improving the capabilities of the L2 Operations group.
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  • Ntt Data, Inc.
    Senior It Consultant - Enterprise Monitoring L3 Operations
    Ntt Data, Inc. Jul 2012 - Feb 2017
    Halifax, Nova Scotia
    • Contracted to Morgan Stanley, responsible for the day to day operations of IBM Netcool/Omnibus plant several internally-developed monitoring applications. Previously responsible for operations of HP SiteScope plant. • An escalation point of contact for end user support, software upgrades, outage mitigation and risk assessment, as well as day-to-day break fix work. Also responsible for the upkeep of technical documentation and processes, and oncall incident management.• Worked closely with other infrastructure and application support teams to ensure smooth functioning of the monitoring infrastructure, and in onboarding new platforms into the monitoring ecosystem.• Administered, maintained and expanded plant infrastructure to better provide mission critical systems as well as ensure that maximum availability was met.• Worked closely with other groups to ensure that risk analysis and mitigation strategies were implemented.• Worked closely with network and Unix operations teams to ensure availability of the plant.• Assisted in development of processes, procedures and tooling to assist in improving the capabilities of the L2 Operations group.
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  • Ntt Data, Inc.
    It Consultant - Ibm Websphere Mq/Ca Autosys L2 Operations
    Ntt Data, Inc. Oct 2010 - Jul 2012
    Halifax, Nova Scotia
    • Contracted to Morgan Stanley, Responsible for the day to day operations of IBM Websphere MQ plant as well as the job scheduling infrastructure. • Performed end user support, software upgrades, outage mitigation and risk assessment, as well as day-to-day break fix work. Also responsible for the upkeep of technical documentation and processes related to the MQ plant.• Worked closely with other infrastructure and application support teams to ensure smooth functioning of infrastructure.• Planned and performed disaster recovery planning and testing to ensure resiliency of the plant.• Administered, maintained and expanded plant infrastructure to better provide mission critical systems as well as ensure that maximum availability was met.• Worked closely with other groups to ensure that risk analysis and mitigation strategies were implemented.• Performed capacity analysis, as well as trend reporting to ensure usage of the infrastructure was held within acceptable limits.• Worked closely with network and Unix operations teams to ensure maximum uptime and availability of the plant.• Assisted in development of processes, procedures and tooling to assist in improving the capabilities of the MQ Operations group to ensure that they were able to better monitor and administer the plant.
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  • Sun Microsystems
    Technical Support Engineer
    Sun Microsystems Apr 2008 - Apr 2009
    Sydney, Nova Scotia
    Worked as a Level 2 Support Analyst for Sun Microsystems, working mostly as hardware, and Solaris operating system support.• Performed Administration and Maintenance support for a variety of Sun Microsystems equipment, from high end server equipment to storage arrays.• Worked extensively with the Solaris Operating Environment, as well as Red Hat Enterprise Linux. This included installation, configuration, performance monitoring as well as fault resolution.• Worked on specialized x86_64 support team, providing support for Solaris, Ubuntu Linux, and VMWare ESX on Sun branded X86_64 machines.• Worked directly with specialized engineering teams to resolve issues on a multitude of other platforms and environments including network, storage, operating system and hardware issues.• Worked with field personnel in supporting maintenance of systems. Including dispatch, phone support as well as analysis of new data to resolve issues with equipment.• Performed analysis and design support for new systems, as well as assisted in designing upgrades and changes to current systems for clients and customers.• Filled role as subject matter expert for other L2 analysts as a support bridge between L2 and L3.
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Norman Allen Skills

Unix Requirements Analysis Integration Xml Sql Linux Perl Shell Scripting Solaris Disaster Recovery System Administration Databases Requirements Gathering Itil Javascript Mysql Incident Management Docker Technical Support Agile Methodologies Operating Systems Infrastructure Software Development Life Cycle Scrum Python Jenkins Netcool It Consulting Sitescope Vmware Red Hat Linux Git Mercurial Apache Apache Kafka Tomcat Cassandra

Norman Allen Education Details

Frequently Asked Questions about Norman Allen

What company does Norman Allen work for?

Norman Allen works for Morgan Stanley

What is Norman Allen's role at the current company?

Norman Allen's current role is Logging as a service SRE Lead.

What is Norman Allen's email address?

Norman Allen's email address is no****@****link.ca

What schools did Norman Allen attend?

Norman Allen attended St. Francis Xavier University.

What are some of Norman Allen's interests?

Norman Allen has interest in Network Security, Aviation.

What skills is Norman Allen known for?

Norman Allen has skills like Unix, Requirements Analysis, Integration, Xml, Sql, Linux, Perl, Shell Scripting, Solaris, Disaster Recovery, System Administration, Databases.

Who are Norman Allen's colleagues?

Norman Allen's colleagues are Michael O'brien, Matt Harris, Orielle Yu, Debra Charish Kamen, Ryan Adelman, Matt Misisco, Serene Tan.

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