Norman Nieves Email & Phone Number

A Healthcare Professional with 10+ years of experience in various Managed Care organizations servicing both, Medicare and Medicaid programs. Growth and development within an organization and the managed healthcare industry is a continual goal. I possess sound research and analytical skills with the ability to effectively prioritize, organize, and multi-task to complete assignments and successfully meet deadlines. I have strong communication skills including corresponding with end-users and developers to meet technical assigned state mandated contractual specifications.

Listed skills include Software Documentation, Hipaa, Medicaid, Medicare, and 16 others.

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  Business Application Specialist Ii

  City Of Virginia Beach

  Apr 2019 - Present

  •Serve as department technical lead over business application processes; to assess the department's strategic technology needs and opportunities for growth.• Responsible for creating and coordinating workflows, implementation and project planning around application release. • Supported software applications, through maintenance of files to support business operations. • Performed simple Standard Query Language (SQL) queries and performs moderate database updates.• Assist the department staff in the assessment, documentation, training and user support for government information databases and related processes.• Serve as a lead in identifying business needs and process improvements, analyzing business operations, conducting studies and researching effective methods to streamline work processes. • Evaluated and tests simple to moderately and complex new/modified programs, applications or operating systems to ensure adherence to operational specifications. Documents and tracks product defects. Coordinates problem resolution with development and /or product vendor.• Coordinate and oversee department inventory of hardware and software.• Serve as the department's Pagemaster for the internal and external websites; manage GIS services for the department; and stay abreast of technology changes.