The role leads strategy and implementation of Continuous Improvement and Transformation, Lean and Innovation Programs and Business Intelligence and Analytics to support the Qatar Airways globally to Deliver Sustainably Profit and growth but keeping focus on Delivery Excellence and so, in other words, the role responsibility for ensuring that the full bottom-line target gets delivered.This role is a high-level orchestrator of a complex process that involves large numbers of discrete initiatives. Responsibility for making the day-to-day decisions and implementing those initiatives lies with line managers, but the role is to make sure the job is done. The role ignite passion and leveraging the efforts of a range of individual talents. They recognize and reward outperformance.This role acts as the face of the transformation, sets the tone, spurs enthusiasm, and challenges current wisdom.Job Purpose, across the whole Qatar Airways Group, Globally, including Subsidiaries includes:- Develop and deliver company standard methods and approached to process re-engineering - Development company Lean and Six Sigma framework, best practice and methodology- Train, coach and mentor any employee including Executives several areas including but not limited to CI&T, EPMO, Lean, Innovation, BI and Analytics- Embrace and play a role model in all the area in scope including: Continuous Improvement and Transformation, Enterprise Project Manager Office, Innovation, Lean, Data Analysis and BI - Lead and Orchestrate Steering Committee with all the C-Levels involved

- Responsible for successful delivery of QR Group transformation strategy, management of projects and management of their inter-dependencies, including oversight of any risks and issues arising- Responsible for management of activities such as consulting services focusing on business transformation and re-engineering, close management of all associated costs and the realization of projected benefits. Required to ensure focus and maintain momentum throughout the program of change along with the overall integrity and coherence of the program- Responsible to develop and maintain projects’ environment to implement the business transformation by leading Enterprise PMO Office and Change Management team

- Responsible for successful delivery of QR Group transformation strategy, management of projects and management of their inter-dependencies, including oversight of any risks and issues arising- Responsible for management of activities such as consulting services focusing on business transformation and re-engineering, close management of all associated costs and the realization of projected benefits. Required to ensure focus and maintain momentum throughout the program of change along with the overall integrity and coherence of the program- Responsible to develop and maintain projects’ environment to implement the business transformation by leading Enterprise PMO Office and Change Management team

The role focuses on working with senior stakeholders to identify transformation change initiatives of strategic importance and then driving change through various means including through cross functional projects, digital ennoblement, robotics and shared service. It will also focus on developing a company-wide strategy to drive continuous improvement. This will be done through a combination of culture change, up-skilling of team members with Lean skills, implementation of new technology as well as helping business units achieve their targets. This role will serve as a change leader and partner to the business. The role will support the Senior Executive team of the Company.The projects approach can include several methodologies like traditional Lean, Six Sigma, RPA (Robotics Process Automation), Process Mining, Digital, Offshoring. Norman also set up an internal Lean Academy.

Directly reporting to the CFO, as Head of the Lean Programme for Cathay Pacific, working closely to Senior Directors and General Managers, I am directly responsible to:- Create a short, medium and long term Lean Strategy support to the operating margin results and an excellent customer experience- Define key large scale projects for the group- Develop plans to drive and foster the continuous improvement practice/behavior throughout the company- Support the E2E Global Process and Digital Transformation including RPA (Robotics Process Automation) and Digital Workforce introduction- Challenge current processes and ways of working and collaborate with peers to deliver more efficient and effective solutions in the assigned area- As Lean Master Black Belt: train, coach and mentor cross-functional colleagues to the Lean Green and Black Belt level including project execution focused on improvements in efficiency and effectiveness- Coordinate a robust review process for selecting, scoping and prioritizing Lean projects- Facilitate multiple Lean projects with proper monitoring and measuring method- Conduct regular review/audit of all ongoing Lean projects with Leadership team- Assist in developing Lean strategies for the company to establish continuous improvement culture- Support #LifeWellTravelled (https://lifewelltravelled.cathaypacific.com/) - Support the Cathay Pacific vision and mission: http://www.cathaypacific.com/cx/en_HK/about-us/about-our-airline/vision-and-mission.html Our vision is to be the world’s best airline. Being the best means that we always strive to excel in everything we do. Our dynamic team provides the highest quality service so that our customers are happy they chose Cathay Pacific

Within Atos International, I directly manage a project portfolio executing E2E/Lean Six Sigma improvement projects across service centers in 14 different countries in CEE (Central East Europe).As MS Global Lean Senior Skipper CEE (in the past called Lean Senior Skipper) | Lean Six Sigma Program Manager | Senior Engagement Manager, my focus areas include effective leadership skills in a matrix organization, operational control (operating and budgeted expense), and resource allocation (headcount and staffing plans).I lead and motivate others, I have a high level of selling skill to interna/external customers or partner. I have the ability to think strategicallyWorking in the E2E/Lean Program I am mainly responsible for:1) Increase operating margin by reducing costs and/or increasing revenues2) Improve Quality of the Service3) Improve Customer SatisfactionMain skills:- Demonstrate outstanding analytic and conceptual skills, initiative, creativity, and the ability to work well alone and in a team- Passionate about operational excellence- Confident, enthusiastic, mobile- Able to convince others through your written or spoken communication in English

From 2011 to 2014, Lean Six Sigma Global Project Manager for Atos International. I led high profile LEAN program and ensure a successful roll-out across the multiple locations and functions covering full scope within timeline by using the McKinsey methodology. 14 LEAN WAVES (3 months each) successfully completed. I led projects in the Singapore, Philippines (Manila), Malaysia (Kuala Lumpur), Austria (Vienna), the Netherlands (Utrecht), France (Paris and Lyon), Germany (Furth and Nuremberg), Turkey (Istanbul), Spain (Madrid and Tenerife), USA (Cincinnati and New York), Poland (Bydgoszcz) and Romania (Timisoara). As the Lean Skipper / Lean Project Manager, I lead in the implementation of operational change management projects across different areas, driving exciting transformation improvements that enable the organization to deliver the best content to audiences, in the most efficient, meaningful and effective way.l provide leadership in Lean project management, employing the full Lean toolbox to promote Lean methodology across the business and I am responsible for executing and tracking continuous improvement savings and results.I provide support for line managers in Divisional areas to assess and redesign internal operations to enable the company to maximize savings, customer satisfaction and quality of the service.I am also responsible for conducting Lean training, facilitating continuous improvement teams using Lean project management tools and provide input in to the Lean Program to ensure the ongoing improvement of training materials and techniques.

As Solution Manager, I led and drove end to end solutions through working with key business clients and engineering groups to engineer end to end process and IT solutions. I worked closely with business owners to gather customer requirements, translate them into clear compelling business cases and requirements documents, and then implement them to deliver solutions.I was detail oriented, able to see the big picture and work with the business to drive a strategy which optimizes the IT investment.I worked closely with program management with regards to the development, test, and release/support teams throughout the SDLC process. In addition, I worked with program management to help define operational processes, drive the launch, adoption, and training, support program development and execution, track customer feedback in order to build improvements into future solution requirements.

I played an integral role in supporting changes for many different kind of projects. With broad industry resources and deep technical expertise, I collaborated with clients to cultivate ideas and deliver results. I worked and gave my contribute in a challenging and dynamic environment where innovate and engaging work are a part of everyday life

As Accenture consultant I was part or a team of professionist that provided services across customer growth platforms or within our operating groups. We supported strategic thinking, innovative approaches and the ability to create change to companies and governments around the world.I was based in Cagliari, Italy, with many business trips around Europe